Customer service was very satisfying. Staff are very friendly and helpful, which include helping us book taxi's and providing airport shuttle bus timetable sheet and bus stop location.
Accommodation amenities (i.e., shampoo, conditioner, body wash, robes, towels and slippers) very satisfying. The toilet is automatic and welcoming. They also have self laundry service, where you need to get a pre-paid laundry card for the washing machine and dryer. It is very good, but there are only four of each machines for the whole hotel. However, they also provide hotel laundry service.
Would highly recommend this hotel and stay here again.