Vacanze Serwest

Camera pulita. Personale gentile. Colazione discreta.

Staff was nice the owners were present and super helpful. Hotel close to transportation and in a good location to walk around and explore. Nothing bad to say about the hotel, overall it was OK nothing special.

The staff at Hotel Maximus were extremely polite, friendly, and attentive throughout our stay. They were by far the highlight of our experience. The room was surprisingly spacious for Rome, which we appreciated. However, it was not as clean as we expected. The biggest drawback was the location. Although it is relatively close to the main train station, it is far from most of Rome’s main attractions. The neighborhood is not very tourist-oriented, and we didn’t feel particularly comfortable walking around at night. One evening, there was no hot water for showers, which was very disappointing after a long day of sightseeing. Overall, we found our stay disappointing, even for a three-star hotel. While the staff were excellent, the location, cleanliness, and hot water issue significantly affected our experience.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This is a virtual/kiosk check in hotel which is limiting but can work when the technology works. When I arrived, the system was down and there was another person ahead of me waiting for it to come back up. After 15 minutes, it was operating again. This is a very basic hotel/motel-absolutely no frills and parking fees. It’s generally clean but garbage bins fill up and sit for a while before being emptied. There is no onsite staff - you’re on your own except for the virtual/remote agent depending on technology. This is a low end facility that charges appropriate rates for what you get. It’s clean but limited in every other way.