Hotel vicino a Shepherdstown Opera House - Shepherdstown

“Staff was friendly and helpful. Breakfast area did not have enough tables; people had to stand up to eat. Parking was good. TV SERVICE WAS BEYOND HORRIBLE ... 1st night there staff couldn't get the TV to work. Who needs 2 thousand channels that don't work. I was told there was a fix in the works. I wanted to check in early and the staff was accommodating but it came at a price. The room was noisy. Sounded like boiling or gargling water in the walls, plus, there was construction work going...

“Where to start? With the welcome packet hanging on the door. My husband and I approached the Inn on the afternoon of May 31, 2026. On the door, we found a welcome packet with a page inside directed to "Expedia Guest." A copy of this is attached. In the attached note, Mark introduced himself and then started complaining about Expedia. In the fourth paragraph of the note, he days the commission Expedia takes "makes it tough for small inns like ours." In the fifth paragraph, I kid you not,...

“HORRIBLE!!! Very dirty all around”

“The customer service was excellent.”

“The room was OK. I thought the bed was uncomfortable breakfast. OK nothing special and parking was good.”

“Il soggiorno e' stato piacevole nonostante il fatto che abbiamo dovuto chiedere il cambio delle lenzuola che sembravano usate. La persona al desk e' stata responsive e gentile. L' hotel e' ben posizionato rispetto ad Harpers Ferry anche se isolato da altre facilita'.Non abbaino consumato la colazione che sembrava minimale e di scarsissima qualità'. Prezzo economico. Nonostante tutto un rapporto sufficiente fra prezzo e qualità'.”

“No hot water! Room smelled musty/moldy, husband says I coughed all night in my sleep. Bed was hard as a rock & stained. Cheap stay but never again…”

“The staff was exceptional! They were all very nice and helpful. It didn't have a pool but we knew that when we booked it. The breakfast was alright. It's a little thing but the "do not disturb" signs would not stay on the door handle. They fell off every time you left or entered the room. Be aware that the rooms don't have a microwave, unless you ask for one. All in all it was a very nice stay. The rooms and grounds were very well kept too. We'd be back for the staff alone! Great stay.”

“The pool was extremely cold. And it was supposed to be heated”

“staff was pleasant and professional”

“Staff was very pleasant, very convenient to get to the casino as they have a shuttle about every 15 minutes. Bar downstairs (Turf club?) was great albeit very smoky. The food we had/tried from the bar area was not pleasant. The luggage carts had flat tires but everything else was really good.”

“The staff”

“Nice staff, you get what you pay for.”

“Stayed here as it was the cheapest place I could find close to Harper's Ferry, 30 min away. Similar to what you'd expect at a super 8, could use some updating at least concerning the rooms' exterior glass doors. Looks like several people are living the hotel life while I was there, but my room was clean and bedding was nice. Not far from interstate and lots of shopping nearby.”

“Friendly staff, well maintained hotel, and simple buffet was great!”

“Clean, great location, courteous staff. Could not ask for better.”

“Excellent air conditioning, good parking, friendly staff”

“Did not like the Continental Breakfast. No hot food, not even a waffle maker so we passed. I expected much better.”

“Clean room Helpful staff”