Hotel vicino a Shibu Onsen - Yamanouchi

“My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over...

“Great location. Helpful staff. Clean and comfortable. A perfect stay. ”

“We loved it there. This town is about a 15 minute walk to Shu ”

“Our family of six had a lovely stay! We loved the dinner/breakfast/free shuttle to the snow monkeys and train and the staff was so friendly and helpful. Would highly recommend !”

“スタッフが親切でした。”

“Love this truly Japanese experience. The staff was super friendly and very helpful. Of the 3 hotels we stayed in during out trip to Japan this was by far my favorite experience.”

“Very traditional. Exactly what I expected from past reviews. Friendly owner. ”

“While I was there, only one member of staff was manning the front desk as well undertaking other responsibilities around the hotel, but a phone was left at the front desk so you could call when you needed assistance. The accommodations were clean and comfortable and enjoyed the retro-feel. The free drinks and snacks in the lounge area were a nice touch and I loved the outdoor Onsen.”

“By far the best service and most unique experience from a hotel I’ve ever had. 10/10 next level perfection ”

“Impeccably clean, nice hot onsen, super helpful front desk. Cozy comfy beds. We don’t try the food but we will next time because it smelled delicious. *expedia site is WRONG - it’s not a 3 minute walk to ski resort - It’s a 30 min drive.”

“Everyone on staff made us feel welcome from the start. Aziz and both ladies at the front desk were extremely helpful and lovely people. We will always remember them abs their friendliness and how nice our stay was. Will stay here again. The onsen is fabulous!”

“蛍が飛び交い、天の川まではっきり見える素晴らしい環境 朝食がとても美味しかった ”

“お風呂が古いけど綺麗だった。朝のおそばがバカウマだった！！！！”

“家族的なサービスが心地よかった。”