Many thanks for your comments whihc we will take them into consideration in oredr to improve the service at our restaurant Thank you and best regards Management Mystras Grand Palace Resort & Spa

Dear Christine, thank you for your feedback. We appreciate your detailed review and are pleased to hear that you atleast enjoyed our impressive breakfast spread and the helpful staff. However, we would like to take this opportunity to clarify a few points mentioned in your review.We take pride in serving freshly prepared dishes therefore do not use microwaves for reheating.Our deserts are handcrafted by our talented chef/baker on-site and we do not offer prepackaged options.Regarding your experience with the front desk receptionist, we apologize for any misunderstanding. The situation you described was due to a language barrier with the card payment terminal (pos) which automatically includes a tipping option as well as an option for installments of which are both in Greek. The receptionist simply translated this to you when you asked her what that was and she kindly assisted you in bypassing it by pressing the red button in both options. We assure you that our team's intention was not to solicit tips during your checkout process. We apologize for any inconvenience you feel you experienced and appreciate your understanding. Despite these issues, we hope you enjoyed your time in the beautiful surroundings of Mystras. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.