4/10 Scarso
Leah
Viaggio con famiglia e bambini piccoli
19 ago 2025
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Showed rooms on Expedia website beautifully remodeled but they weren’t. Checked in and was told there were no 1st level rooms available only upper rooms with no elevator. When I told them 7 of us were handicapped they then said that they could put us on opposite sides of the building from each other. The family decided to stay together and climb the stairs. The floors and walls were dirty, the toilets were dirty, dried boogers on the door handles, microwave had baked on food inside. The refrigerator was falling apart. Still had old air conditioners that took 4 hrs to start cooling off rooms. Bedsheets and covers were dirty and had burn cigarette marks in a nonsmoking room. Pool was full of slimy algae, we saw the bottom was dirty but thought because of the full hotel it was from others dirty feet, when we got out & dried ourselves the towels turned green. I went to front desk and asked for more towels for our showers, the clerk gave me two towels for two rooms of 8 people, I was told they only had two more towels for other guests. I asked how that could be with a full hotel, he came back with 3 more towels. When checking out I told the clerk of the room situations, she asked why I didn’t come let them know because they would have put us in a different room, I explained to her of our choices and the last time I complained about cleanliness of one of their sister companies we were asked to leave and never come back. I told her we would not be back to stay in their hotel.
Leah
Soggiorno di 2 notti ad agosto 2025