Dear Gary Duane, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Hai Nguyen, GM

Dear Annette, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the common areas. Thank you for your time in reviewing our hotel. Best, Hai Nguyen, GM

Dear Shan, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Hai Nguyen, GM

Dear Francisco, Thanks for sharing this fantastic review of your experience with us. We really appreciate the support and hope to host you again. Best, Hai Nguyen, GM

Dear Sally, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Hai Nguyen, GM

Dear Gizelle, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback, including recommendations for improvement, is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Hai Nguyen, GM

Dear Stefano, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Hai Nguyen, GM

Dear Diaka, Thank you for staying with us. We appreciate your time reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Hai Nguyen, GM

Hi Gwendolyn, Thank you for the 10 out of 10 review. We are so excited that you enjoyed your stay with us. We hope the next time you are in the area you decide to stay with us again.

Dear Siu, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression from the moment they walk into our property; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Hai Nguyen, GM

Dear Victoria, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, convenient location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Hai Nguyen, GM

Dear Hom, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, family friendliness, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Hai Nguyen, GM

Hi Freda, Thank you for the 5 out of 5 review. We are so excited that you enjoyed your stay with us. We hope the next time you are in the area you decide to stay with us again.

Dear Jose A, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Hai Nguyen, GM

Dear Dawn, We are all ears whenever guests use the word "perfect" regarding their stay at our Homewood Suites! Thank you so much for your business and for letting the team know how much you enjoyed your time with us. Please come back soon. Best, Hai Nguyen, GM

Dear Jeffrey, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Hai Nguyen GM

Dear Daniel, We take any pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Hai Nguyen, GM

Dear Sheri, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Hai Nguyen, GM

Dear Kaz, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Hai Nguyen GM

Dear Glendys, Thank you so much for your 5 out of 5 review. We appreciate your business and we are so happy that you enjoyed your stay with us. We hope the next time you are in the area, you decide to stay with us again.

Dear Neal, thank you for taking the time to leave a review. It sounds like you had a positive experience overall. If there is anything specific, you'd like to share or discuss about your stay, feel free to let me know.

Dear Carmen, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Hai Nguyen, GM

Dear Sheri, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and its fabulous location. Thank you for your suggestion on how we could improve our hotel; I have taken note. We hope to always be your hotel of choice in the area. Best, Hai Nguyen, GM

Dear Rose, Thank you for taking the time to leave us a 5 out of 5 review. We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you stay with us and we hope to welcome you back soon.

Dear james, We always strive to provide our guests with clean accommodations and cheerful service. It's great to hear that we were successful in meeting these core goals during your stay. Your feedback is very much appreciated. Thank you for choosing to stay at our hotel and we hope to see you again soon. Best, Hai Nguyen, GM

Dear Usman, We appreciate your kind words! Thank you for letting us, and other travelers, know how much you enjoyed your time at the Homewood Suites Springfield. We loved hosting you and hope to do so again someday. Best, Hai Nguyen, GM

Dear Ragab, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Hai Nguyen, GM

Dear Jl, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Hai Nguyen, GM

Dear Elssie, Thank you so much for leaving us an amazing review. We are so happy that you enjoyed your stay with us. It was great having you here. We hope to welcome you back real soon.

Dear Juliette, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Hai Nguyen, GM

Dear Changrong, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Hai Nguyen, GM

Dear Robert, Thank you for your 5 out of 5 rating. We are so happy that you enjoyed your stay with us. We hope the next time you are in the area, you decide to stay with us again.

Dear Tracy, Thank you for your outstanding 10 out of 10 review. We're delighted to hear you had such a fantastic experience. We look forward to welcoming you back in the future.

Dear June, We love hosting you! Thank you for being a loyal guest and sharing your kind words. I have noted your comments and look forward to welcoming you back. Best, Hai Nguyen, GM

Dear Patricia, Thank you for choosing us and sharing your feedback. I regret that your initial room assignment ruined your overall experience here. I appreciate you complimenting our staff and facility; please consider a return visit for a flawless stay. Sincerely, Hai Nguyen, GM

Dear Deborah, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Hai Nguyen, GM

Dear Vito, We take great pride in maintaining a high level of cleanliness throughout our property, and we are pleased to hear that you have noticed our efforts. Your positive feedback means a lot to us, and we are grateful for your support as our valued guest. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again in the future. Best, Hai Nguyen, GM

Dear Rhyan, Thank you for sharing your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our location convenient and our breakfast delicious. We hope to be your hotel of choice whenever you return to the area. Best, Hai Nguyen, GM

Dear Christian, Thank you for taking the time to leave us a perfect 10 out of 10 review. We're delighted to hear that you enjoyed your stay. It was a pleasure having you stay with us and we hope to welcome you back soon.

Dear Mary, I am sorry that you were disappointed with the parking. In Springfield as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Hai Nguyen, GM

Dear joseph, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Hai Nguyen, GM

Dear Ramin, Thank you for taking the time to leaving your review. We are glad you enjoyed your stay. We hope to welcome you back in the future.

Dear Arjun, Thank you for taking the time to leave us a 4 out of 5 review. We are delighted that you enjoyed your stay with us. It was great having you stay with us, and we hope to welcome you back in the future.

Dear James, thank you so much for the taking the time to leave a perfect 10 out of 10 review. We're delighted to hear that you enjoyed your stay with us. It was great having you here, and we really hope we can welcome you back in the future.

Dear Hae-jung,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your frustrations with our parking fee. We hope this will become the first of many visits.Best,Hai NguyenGeneral Manager

Dear Roger,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Hai NguyenGeneral Manager

Thank you for taking the time to leave us an amazing 10 out of 10 review. We're delighted to hear that you found our hotel to be the perfect location for your New Year's Eve and you found it clean and comfortable. It was a pleasure having you stay with us and hope to welcome you back soon.

Thank you for taking the time to leave us a perfect 10 out of 10 review. We're delighted that you enjoyed your stay. It was a pleasure having you stay with us and we hope to welcome you back soon.