4/10 Scarso
Shallwan
Viaggio di gruppo, Viaggio con la famiglia
21 feb 2026
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Upon entering the room we were greeted with an awful awful smell in the bedroom/bathroom area. Was told the sewage was cleaned earlier in the day and being the hotel was booked no other available rooms to accommodate our party.
The lady who I assume was the manager apologized. Went back to the room and saw a few roaches. I then went back to the front desk and told the lady that they are roaches as well. I was then told we will be moved to another room poolside for the night due to arriving guess the next day. The lady assured us that the smell wil be gone and the room will be clean.
The next day we were told our room is cleaned and ready to move back in. When we got there the smell was gone. The next 3 days we kept seeing small and medium roaches different parts of the rooms to which we killed each time with the insecticide spray that we purchased on the second day.
We were located on the ground floor surrounded by trees. At nights, no lights or censor lights in that area for us to see properly especially when returning to our room. We had a bushy view at the side of the bedroom windows.
From my observations and returning hours later each day, it seems the room wasn’t cleaned properly. The beds were made up but the floors were not swept properly nor mopped.
Ordered breakfast and food arrived cold. I politely asked the waiter/chef ( who does both) if my food can be heated up?
My overal stay was a disappointment, especially when I saw 8 stars and good reviews.
Shallwan
Soggiorno di 4 notti a febbraio 2026
