6/10 Soddisfacente
Scott
11 gen 2026
The Royalton Resort Grenada markets itself as a “five-star” property, but what we experienced was barely three-star service at best, and that’s being generous.
The problems started immediately with check-in, which took over four hours. Reception repeatedly told us our room would be “ready soon,” a claim they recycled for the entire four-hour wait. Not once did they offer transparency, alternatives, compensation, or even a sincere apology. We were left sitting in the lounge area the entire time, essentially forgotten, while being actively misled. For a resort that charges premium prices, this level of disorganization and disregard is unacceptable.
When we finally reached our room, it was clear that “five-star” was just a marketing label. Amenities like soap, hair dryer, and shampoo were missing, the sofa bed was broken, and bathroom outlets did not function: basic issues that should never go unresolved in a luxury resort. These are not minor inconveniences; they are fundamental failures of maintenance and quality control.
The dining experience was equally disappointing. Every restaurant, every night, had multiple menu items unavailable, regardless of whether we were the first or last seating. This was a consistent pattern, not bad luck. Even worse, the New Year’s Eve set menu did not match what was advertised, with dishes either altered or entirely absent. For a special-occasion menu at a luxury resort, this is both misleading and unprofessional. Adding insult to injury
Scott
Soggiorno di 5 notti a gennaio 2026
