Esterni

Recensioni per Best Western St. Louis Airport North Hotel & Suites

2.5 out of 5

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 183 su 495 recensioni" "
Valutazione di 8 - Buono. 108 su 495 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 495 recensioni" "
Valutazione di 4 - Scarso. 53 su 495 recensioni" "
Valutazione di 2 - Terribile. 81 su 495 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

7,2/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Chandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Always suoer nice staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Kelly, il giorno 3 mag 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Buono

Matthew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pretty epic
Soggiorno di 3 notti ad aprile 2024
Risposta di Kelly, il giorno 29 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terribile

Erika

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Absolutely the worst place I've stayed. First I was charged 2 times for my room. I tried to address it with front desk. The lady was No help stating they only billed me once showing me the computer screen. I had my bank app open trying to show her where it came out twice. I was asked to swipe my card a second time because the young lady said it didn't go through on her end meanwhile I was telling her ok but it went through on my end. I should've requested a refund and left then. Second my fridge didn't work and it took 2 hrs to fix that. Third and final straw there was a competition in town with a lot of kids. They ran the halls half the night playing and knocking on doors. My fridge died again and I requested to be moved to a different floor. It never got fixed and of course they never moved me. After being billed $337.16 twice and no rest I will definitely be contacting my bank. One thing I will not do is argue about my money
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelly, il giorno 22 apr 2024
Your business is very important to us and we value your feedback. We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience in the future. I have confirmed the charges posted for your stay are correct and any pending authorizations should be clearing up depending on your institutions authorization hold policy.

10/10 Eccellente

jerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed w wife n grandkids. They loved the pool. Breakfasts were good. Safe neighborhood. Nice stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di Kelly Ann, il giorno 15 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Arianna

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Kelly, il giorno 8 apr 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Jamie

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was close to the venue i was there to attend. There were no towels available for 2 out of 3 days, the sink in room 316 has a leak under the bottom which is what we had to use the towels for. The toilet rim had dry urine around it as well as the mirror was dirty. The air unit has molded food in it (visible) smelled when heat/air was in use.
Soggiorno di 3 notti a marzo 2024
Risposta di Kelly, il giorno 1 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Soddisfacente

Jamar

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Our room had not been cleaned properly. The bathroom mirror had old splatter on it. The toilet wouldn’t stop running every time we flushed it unless we took the lid off the tank and fixed it. The floors looked as if they hadn’t been vacuumed or cleaned in a very long time and the desk area had crumbs on it which means it was never wiped down after the previous guests. Breakfast was good, staff was friendly and nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelly, il giorno 25 mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Team Bolivar, il giorno 8 mar 2024
Thank you!

10/10 Eccellente

Bethany

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Shawna, il giorno 4 mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Charlotte

Soggiorno di 2 notti a febbraio 2024
Risposta di Kelly, il giorno 25 mar 2024
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 Terribile

Jedidiahn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Attempted to call the hotel multiple times during the day of my check in and the phone number provided was forwarding to a dead extension. Additionally, our first room’s heater sounded like a disease engine trying to start and was only blowing cold air. The second room didn’t have a tv and the door to the bathroom looked like it had been attempted to be forced open. Luckily the third room was acceptable and the staff was trying their best to find a room that was acceptable. .
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 18 feb 2024
I truly am sorry for the issues you had with your stay. This is not the norm for us and I hope you give us another chance to impress you with our service

6/10 Soddisfacente

Garrett

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
I arrived at 9:30pm and had to wait 30 minutes for someone to appear at the front desk so I could check in. That's outside the bounds of propriety.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 18 feb 2024
Thank you for your message. The agent was assisting a guest for the 8 minutes that you were at the desk. We truly apologize for the length of time that it took to get you checked in.

8/10 Buono

Chandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Visit very frequently...live it but thw bot water sucks lbvs
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 18 feb 2024
Thank you for taking the time to leave us a review.

10/10 Eccellente

Chandra

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great staff 💕
Soggiorno di 1 notte a gennaio 2024
Risposta di Shawna, il giorno 7 feb 2024
Thank you, Chandra! We're thrilled you had a great stay with us and enjoyed all the amenities we have to offer. We hope to have you again soon so we can continue demonstrating our 5-star worthy service! Safe travels from all of us here at Best Western St. Louis Airport North Hotel & Suites.

10/10 Eccellente

harold

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Manager was very nice
Soggiorno di 1 notte a gennaio 2024
Risposta di Shawna, il giorno 27 gen 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Saba

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Shawna, il giorno 27 gen 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Rosalind

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Shawna, il giorno 2 gen 2024
Happy New Year Rosalind and thank you for starting it out with a great rating on Hotels.com. We truly appreciate you taking the time to share with us that you enjoyed your stay. We look forward to your next visit to our area and wish you safe travels.

4/10 Scarso

Maria

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Works for one of the cheapest nights around, but need to learn my lesson - that I don’t like to see a layer of dust on lamps, & bunches of hairs on desk chair. Not sure if all hotels have such thin walls or the caliber of the guests that come to budget hotels - loud TV & party type noise until 3am:( I’ve never really experienced such bad pillows - they looked good & sheets/bedding was clean, but the pillow stuffing was misshapen & quite bad. We should've asked to change rooms when we saw the low water pressure when flushing toilet … And sure enough by early morning, backed up - asked for plunger - didn't fix it. Used lobby bathroom. Little fridge barely had any juice, even when we turned it all the way- very grateful kind staff stored our supplies in lobby fridge. Lobby & hallway carpets clearly needed vacuuming & stairwells gross/bugs. We LOVED that it had an EV charger- main reason why we picked this hotel (just one - so grateful was available). But I would rather sit at a charge station down the road than pick this 2-star place again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shawna , il giorno 31 dic 2023
My apologies Ms. Maria that your stay was not up to our standards. I have shown this to the housekeeper that cleaned your room and used this as a training for her to make sure that this doesn't happen again. I truly hope that you will give us another chance to wow you with our hospitality as this is not the norm for us. I wish you safe travels and a Happy New Year.

6/10 Soddisfacente

Matthew

Room was not ready when arrived at 10 PM. Got to room, pullout bed had no sheets or pillows for my kid.
Risposta di Shawna, il giorno 7 feb 2024
Hello Matthew, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Buono

Marcy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Airport Best Western
Hotel staff was very friendly. Bed was comfy. Shower was awesome. Tv didn’t work well but we didn’t care.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shawna, il giorno 29 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We apologize that Direct TV was updating their systems during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Carter S

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Shawna, il giorno 19 dic 2023
Dear Carter, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 Eccellente

Maria

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Shawna, il giorno 19 dic 2023
Dear Maria, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

4/10 Scarso

Felicia

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Not the Best Hotel
Upon arrival we were charged a $250 deposit, however, the room wasn’t worth that much. I had a fridge that didn’t work. Both, the tub & sink, were easily filled with water because it was clogged. The tub overall was not the best looking. There was a kiosk for customer service, yet we were still waiting for service here & there. I was told they would release my deposit immediately after checkout, but I had to call them hours later for them to release the funds.
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk, il giorno 5 dic 2023
Hello Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Buono

Joseph

Viaggio di lavoro
I would stay here again
Soggiorno di 3 notti a novembre 2023
Risposta di Front Desk, il giorno 5 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean, quiet, and the staff was helpful. The breakfast was good with different selections. Our room was spacious had a microwave, refrigerator and a small dining table with chairs. We also had a pull out sofa bed in addition To our king bed. There was a shooting across the street at another hotel the last night of our stay. Our hotel had a security guad on duty and he was making regular rounds to ensure our safty so we felt safe. There aren't any places to eat in the immediate area around the hotel, but there are places a short drive away (5 min). to our king bed.
Soggiorno di 3 notti a novembre 2023
Risposta di Front Desk, il giorno 5 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Rich

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean side door entrance nice
Soggiorno di 1 notte a novembre 2023
Risposta di Shawna, il giorno 19 dic 2023
Dear Rich, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 Eccellente

Leah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Stay
The staff is Ahhmaazzing!!!!! Polite, courteous, friendly and very professional!! I will definitely be staying here again!
Soggiorno di 1 notte a novembre 2023
Risposta di Shawna, il giorno 20 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Venika

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Shawna, il giorno 21 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terribile

William

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Don't recommend!
Stained carpet, noisy till 3am in the morning. Card key machine was not functioning therefore the front desk said they would bring us keys, Never got them. Absolutely no concern for customer service. To top all that off the TV didn't even work. Usually have a good experience with Best Western but this one was a bad one.
Soggiorno di 1 notte a novembre 2023
Risposta di Shawna, il giorno 20 nov 2023
Hello William, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. Our area was in an Internet outage with AT&T which impacts the key machine and this was not fixed by them until 4AM. This also had an impact on Direct TV. We apologize for this as it was out of our control.

2/10 Terribile

Ashley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
😬
Front staff was friendly considering it was late. Around 9 we were greeted by doors slamming and yelling. It sounded like a party next door. We woke up for our flight at 2:30 and at 2 they were still being loud enough for us to make out words and to wake us up throughout the night. Not our favorite stay.
Soggiorno di 1 notte a novembre 2023
Risposta di Shawna , il giorno 20 nov 2023
My apologies that the guests near you were loud. We always encourage you to contact the front desk as our security is more than happy to speak to the guest and ask them to keep the volume down. We are concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Buono

Jaime

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Affordable stay
Upon arrival we were informed the internet was down. We’re unable to give us keys to our room so let us in. No wifi or cable the entire stay. Booked a family room with bunk beds for kids, blankets were see through and children were freezing. Breakfast was ok for continental. Other than this the stay was good beds were comfortable and shower and bathroom were clean.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk, il giorno 20 nov 2023
We are so sorry that the Internet Outage in our area impacted your stay. I will check the AC/Heating unit in your suite as the family suites have separate units in each of the bedrooms for comfort.

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Shawna, il giorno 17 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Robert

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk, il giorno 6 nov 2023
Hello Robert, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us.

8/10 Buono

Dianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Front Desk, il giorno 6 nov 2023
Thank you for the kind words! We appreciate any opportunity to hear from our customers and do our best every day to ensure that our guest needs are met and heard. We would be happy to share your feedback with our team. If there is a specific interaction that you would like to share with us, please feel free to send us the team members name so we can give that associate some props! Have a great rest of your day!

10/10 Eccellente

Steffany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful hotel. Have booked with them in the past and plan to schedule more visits in the future 👍☺️
Soggiorno di 1 notte a ottobre 2023
Risposta di Shawna, il giorno 24 ott 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Thomas

Soggiorno di 1 notte a ottobre 2023
Risposta di Shawna, il giorno 24 ott 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Shari

Soggiorno di 1 notte a ottobre 2023
Risposta di Shawna, il giorno 17 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short stay
Stayed for 1 night, but front desk employee was very friendly and professional. Room and bathroom was very clean. Very comfortable and quiet. Will stay here again if I come back for a business trip. Thank you!
Soggiorno di 1 notte a ottobre 2023
Risposta di Shawna, il giorno 24 ott 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Shawn

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Shawna, il giorno 24 ott 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Paeder

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Booked a suite that was supposed to have 2 queen beds a and full size sofa bed. The sofa bed was twin size and it was absolutely disgusting, so dirty and old. The mattress looked like it belonged in a prison. I couldn’t sleep on, slept on the floor. The whole hotel is old and dirty and has a funny smell about it. The only saving grace is the staff, they are extremely helpful and friendly and they go above and beyond to help.
Soggiorno di 1 notte a ottobre 2023
Risposta di Front Desk, il giorno 24 ott 2023
Hello Paeder party, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Rooms were terrible the carpets were stained and they had a terrible odor tv didn’t work in one room so they changed rooms and the other room was worse. I’ll never stay here again or recommend this place to anyone.
Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 5 ott 2023
We are sorry that your stay was not up to par.

4/10 Scarso

Julie

Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 5 ott 2023
Thank you for taking the time to leave us feedback. We truly appreciate it and look forward to your next stay

6/10 Soddisfacente

Audrey

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I always book a hotel with a pool because I do physical therapy in the water. Pool was closed. They need to be transparent with this because it is important to some people.
Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 5 ott 2023
Our apologies that the pool was closed for unplanned repairs.

6/10 Soddisfacente

Felicia

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
It was good. I like this hotel. Just this time. Remote control didnt work. My room was not cleaned, stayed 4 nights and cleaned myself until I talked with the manager. No refrigerator in room 300. Again I like this hotel and will return because it is convenient, and the breakfast is good.
Soggiorno di 4 notti a settembre 2023
Risposta di Shawna, il giorno 5 ott 2023
Hello Ms. Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

4/10 Scarso

Whitney

Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 24 ott 2023
Hello Whitney, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

10/10 Eccellente

DEVON

Soggiorno di 1 notte a settembre 2023
Risposta di Shawna, il giorno 5 ott 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Shawna, il giorno 14 set 2023
Dear Sarah, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will definitely be happy to hear this as well. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your rating and we look forward to seeing you again.

8/10 Buono

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My Staycation
The Hotel was nice, clean, and the staff were very nice and accommodating. The mattresses were somewhat uncomfortable. And I was surprise there were no phone/device ports for charging your electronics. Although it was a standard toilet, it was very low to the floor.
Soggiorno di 2 notti a settembre 2023
Risposta di Front Desk, il giorno 13 set 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Cheyenne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a slight issue at check in with our key not working but thankfully staff was extremely helpful and got us a new room right away. The pool was down during our stay but that was okay. They were actively making repairs when we got there. The room was very clean and we enjoyed our stay very much!
Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 13 set 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Terry

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need to clean outside near the auto repair shop
Soggiorno di 1 notte a settembre 2023
Risposta di Front Desk, il giorno 13 set 2023
Thank you for letting us know. Safe travels!