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Recensioni per Legacy Vacation Resorts - Steamboat Hilltop

3 out of 5
Legacy Vacation Resorts - Steamboat Hilltop
1000 High Point Drive, Steamboat Springs, CO

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 395 su 1065 recensioni" "
Valutazione di 8 - Buono. 400 su 1065 recensioni" "
Valutazione di 6 - Soddisfacente. 167 su 1065 recensioni" "
Valutazione di 4 - Scarso. 68 su 1065 recensioni" "
Valutazione di 2 - Terribile. 35 su 1065 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

8,2/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Paolo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Camera grande, bagno ok, pulizia ok. Piscina e area wellness niente di che. Palestra carina. Struttura datata, posizione che obbliga a muoversi con la macchina
Soggiorno di 1 notte a luglio 2023
Risposta di Mary, il giorno 4 ago 2023
Grazie Paolo per aver dedicato del tempo per valutare il tuo soggiorno con noi e il tuo feedback. Il tuo prezioso feedback è molto importante per noi e verrà inoltrato al nostro team di gestione del resort per la revisione.

10/10 Eccellente

Conner DeNale

Soggiorno di 1 notte ad aprile 2024
Risposta di LVR Representative, il giorno 6 mag 2024
Thank you for your perfect rating, Conner! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please contact us directly. We hope to host you again!

8/10 Buono

Igal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It's a nice location and we were ok. The good aspect of this place is that there is a shuttle running between the hotel and the ski resort
Soggiorno di 7 notti a marzo 2024
Risposta di LVR Representative, il giorno 2 apr 2024
Thank you for sharing your feedback with us, Igal. We're pleased to hear that you found our location convenient and that you were satisfied with the shuttle service provided to the ski resort. If there are any specific areas where you believe we can improve to enhance your experience and potentially earn a higher rating in the future, please don't hesitate to let us know. Your input is invaluable to us as we strive to continually enhance our offerings and services. We hope to welcome you back for another enjoyable stay in the future.

6/10 Soddisfacente

B

Viaggio con la famiglia
Property needs to be updated, It's very dated and the sofa beds are extremely uncomfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di LVR Representative, il giorno 26 mar 2024
Thank you for your feedback, B. We appreciate your honesty regarding the need for updates and the comfort of the sofa beds. We'll take your comments into consideration as we strive to improve our property for future guests. We would like to mention that our Suites property in Steamboat offers newly renovated units that may suit you needs better. We hope we have the opportunity to better serve you in the future.

8/10 Buono

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We got a 1 BR, that came with 2 bathrooms and a kitchen (stove, microwave, pots/ pans, mixing bowls, baking dish, table and 4 chairs). Plenty of closet space. The showers and carpet were a little outdated, the blinds didn’t block out the spotlight next to the window. I really appreciate the balance with environmentally conscious. The sauna wasn’t working, the bus schedules was a little inconvenient. We had a great time all in all. Really appreciated having a shuttle option. Safeway was nearby and great restaurant options on each side.
Soggiorno di 2 notti a marzo 2024
Risposta di LVR Representative, il giorno 18 mar 2024
Thank you for your detailed feedback and rating, Lauren! We're glad to hear that you enjoyed the amenities and convenience of our property. We apologize for any inconvenience caused by the outdated showers and carpets, as well as the issues with the sauna and bus schedules. Your comments are valuable to us, and we will address these concerns to improve our services for future guests. We're pleased that you had an overall great time and appreciated the shuttle option and nearby amenities. If you have any further feedback or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We would like to mention that we do have newly renovated units at our Suites location in Steamboat, should you travels bring you back. We hope to host you again!

6/10 Soddisfacente

Summer

Viaggio con la famiglia
The Lodge felt very dated and small. Even through there were two “bedrooms” if felt cramped for our family of four. Definitely needed to be better maintained.
Soggiorno di 1 notte a marzo 2024
Risposta di LVR Representative, il giorno 12 mar 2024
Thank you for sharing your feedback with us, Summer. We are sorry to hear our resort did not meet your expectations in terms of size and maintenance. We take your comments seriously and will review our facilities to make necessary improvements. We would like to highlight that we do have newly renovated units at our Suites location in Steamboat that may accommodate your needs better. Your insights are invaluable, and we appreciate your honesty. If your travels bring you back to the area, we hope you might consider giving us another opportunity to provide you with a more spacious and well-maintained experience.

10/10 Eccellente

Carlos

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
David of front desk was a very kind and serve all the information
Soggiorno di 1 notte a marzo 2024
Risposta di LVR Representative, il giorno 11 mar 2024
Thank you for your positive feedback, Carlos! We're delighted to hear that David from the front desk provided excellent service and information. If you have any more comments or if there's anything else we can do for you, please feel free to let us know. We look forward to welcoming you again in the future!

8/10 Buono

Kimberly

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s close to nearby areas stores and restaurants, shuttle drivers were amazing but they tend to ghost once you leave
Soggiorno di 3 notti a febbraio 2024
Risposta di LVR Representative, il giorno 27 feb 2024
Kimberly, thank you for taking the time to share your experience. We appreciate your positive feedback on the proximity to nearby areas and the shuttle service. We apologize for any inconvenience regarding the shuttle drivers' availability. Your feedback is valuable, and we'll use it to improve our services. If you have any additional comments or suggestions, please feel free to share. We hope to welcome you back for an even better stay in the future.

4/10 Scarso

Jim

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was old, dumpy, didn’t look like the picture, run down. The shuttle was fantastic on time, friendly, on call.
Soggiorno di 4 notti a febbraio 2024
Risposta di LVR Representative, il giorno 20 feb 2024
Jim, thank you for your review. We apologize for any inconvenience you experienced during your stay. We understand the importance of accurate representations and a comfortable environment. We appreciate your feedback and take it seriously. If you are planning to visit the area again, we recommend checking out our Suites property in Steamboat. We've undergone a complete renovation, and the rooms have been completely updated, providing a more modern and comfortable experience. We hope you give us another opportunity to exceed your expectations. Thank you for sharing your thoughts.

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Love ev chargers for guests and very friendly and helpful staff
Soggiorno di 2 notti a febbraio 2024
Risposta di LVR Representative, il giorno 19 feb 2024
Thank you for your positive feedback! We're delighted to hear that you appreciated the EV chargers for guests and that our staff were friendly and helpful. If you have any further comments or suggestions, feel free to share. We hope to welcome you back for another great experience in the future!

8/10 Buono

Doren

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent shuttle service to Steamboat Springs skiing. We had a studio with use of a nice limited kitchen and small dining table. The room was rather shabby but very clean and comfortable.
Soggiorno di 5 notti a febbraio 2024
Risposta di LVR Representative, il giorno 16 feb 2024
Doren, thank you for taking the time to share your experience! We're glad to hear that you enjoyed the excellent shuttle service to Steamboat Springs skiing and found the room clean and comfortable. We appreciate your feedback and will certainly look into any areas that may need improvement. We hope to welcome you back for another stay in the future.

8/10 Buono

Karen

Mi è piaciuto: Pulizia e comfort della camera
4 days skiing
Check in was easy & staff were helpful. Room was good & comfortable. The pool & hot tubs were nice after a day skiing. The shuttle to the ski slopes was very good & efficient. Only down side was our room was near rooms with pets & there was often a dog barking or whimpering. This was not expected on the 5 th floor. I would stay again
Soggiorno di 4 notti a febbraio 2024
Risposta di LVR Representative, il giorno 15 feb 2024
Thank you for taking the time to share your positive experience with us, Karen! We are delighted to hear that your check-in process was smooth, and you found our staff helpful. It's wonderful to know that you enjoyed the comfort of your room and the amenities, including the pool and hot tubs. We sincerely apologize for any disturbance caused by nearby rooms with pets. Your feedback is valuable, and we will look into ways to minimize such occurrences in the future. We appreciate your understanding and are grateful for the opportunity to host you. We look forward to welcoming you back for another enjoyable stay.

8/10 Buono

Terrance

Mi è piaciuto: Pulizia
Ther people were great -- very helpful, very responsive. Place is beginning to show age. Good basic ski lodge, nothing fancy.
Soggiorno di 5 notti a gennaio 2024
Risposta di LVR Representative, il giorno 13 feb 2024
Thank you for taking the time to share your experience Terrance. We're glad to hear that the staff was helpful and responsive during your stay. Your feedback about the aging aspects of the property is valuable, and we appreciate your honest assessment. If there's anything specific you'd like to highlight or if there are areas where you feel improvements could be made, please let us know by reaching out to us directly. We're committed to providing a comfortable and enjoyable experience for our guests. We hope you had a great time skiing and that you consider staying with us again in the future!

10/10 Eccellente

Griffin

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice property
Soggiorno di 3 notti a febbraio 2024
Risposta di LVR Representative, il giorno 13 feb 2024
Thank you for your positive feedback Griffin! We're delighted to hear that you found the property very nice. If you have any specific highlights or if there's anything in particular you enjoyed about your stay, feel free to share. We appreciate your choice to stay with Legacy Vacation Resorts, and we hope to welcome you back for another pleasant experience in the future!

4/10 Scarso

Casey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
First of all we paid a lot for this room because it was one of the only ones left in steamboat springs. Then when we got there the front desk lady kept telling me how much we paid and how surprised she was. The room was so dirty! The carpet had hair balls on it so clearly no one had vacuumed before we stayed. Then my husband found a dead wasp in the corner which must have been there for awhile since it is February. All the amenities were not very clean either and the pool was so cold my kids couldn’t stay in very well. I definitely won’t stay there again!
Soggiorno di 2 notti a febbraio 2024
Risposta di LVR Representative, il giorno 5 feb 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests, and it's disheartening to hear that we fell short of your expectations. We have shared your feedback with our housekeeping team to ensure that we address the cleanliness issues you encountered. Your comments regarding the pool temperature have also been noted, and we will investigate to ensure it meets our standards for guest comfort. We appreciate your honesty, and we want to assure you that we take your feedback seriously. If you would like to discuss your experience further or if there's anything specific you'd like us to address, please feel free to reach out to us directly. We value your feedback and would welcome the opportunity to make things right.

4/10 Scarso

Alexander

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Completely underwhelmed and frustrated.
The shuttle to and from the resort was unreliable. There was fungus growing in the hot tub. The curtain for the shower was too short and made a huge mess in the bathroom. Kind of a nice view, but for the money, there are far better options nearby.
Soggiorno di 1 notte a gennaio 2024
Risposta di LVR Representative, il giorno 22 gen 2024
We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. We apologize for the unreliability of the shuttle service, the condition of the hot tub, and the inconvenience caused by the shower curtain. Your comments are important to us, and we will address these issues to improve the guest experience. We understand your concerns about the value for money, and we'll use your feedback to make necessary enhancements.Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.

6/10 Soddisfacente

Rachelle

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di LVR Representative, il giorno 11 gen 2024
Thank you for your rating. It seems like some aspects of your stay may not have met your expectations. We would love for you to reach out to us directly to discuss should you have any concerns or questions. Thank you for choosing us and we wish to invite you back in the future.

4/10 Scarso

alex

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di LVR Representative, il giorno 9 gen 2024
We are sorry to hear that your experience didn't meet your expectations. If there's anything specific you'd like to address or if you have any feedback to share, please feel free to reach out. We value your input and aim to improve based on our guests' experiences

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di LVR Representative, il giorno 9 gen 2024
Great to hear you had a wonderful experience! If you ever have any feedback or comments you'd like to share in the future, we're here and eager to hear from you. We hope to welcome you back in the future!

10/10 Eccellente

McKenzie

Viaggio con la famiglia
Great staff and shuttle to mountain.
Soggiorno di 4 notti a dicembre 2023
Risposta di LVR Representative, il giorno 4 gen 2024
We're thrilled to know you had a positive experience with our staff and enjoyed the convenience of our shuttle service to the mountain. If there's anything else we can assist you with or if you plan to visit again, please feel free to let us know. We appreciate your feedback and hope to welcome you back soon!

8/10 Buono

Brennan

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Great service, great staff, old property
Overall stay was very positive. Staff was excellent (kudos to David at reception). Rooms were very well sized. Property as a whole is very outdated. Stove and oven were so old that they weren’t useable. Pool hot tub area on the older side as well. Awesome location especially with the shuttle service. Shuttle was very easy to use and was especially attentive at night for going into town.
Soggiorno di 4 notti a dicembre 2023
Risposta di LVR Representative, il giorno 4 gen 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that our staff, particularly David, provided excellent service and that you appreciated our convenient shuttle service. However, we regret to learn about the concerns regarding the outdated aspects of our property, such as the stove and oven. Your comments are valuable, and we'll use them to focus on improvements to ensure a more enjoyable experience for our guests in the future. We hope to welcome you back and offer an even better stay next time.

6/10 Soddisfacente

Justin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Don't ever torture anyone by putting them on the sofa bed!
Soggiorno di 2 notti a dicembre 2023
Risposta di LVR Representative, il giorno 11 dic 2023
We apologize for any discomfort you experienced with the sofa bed. We understand the importance of a good night's sleep, and we regret if the sofa bed did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations. If there's anything else you'd like to share or if there are specific areas where we can enhance your experience, please let us know. We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di LVR Representative, il giorno 9 nov 2023
Thank you for taking the time to share your feedback! If you have any specific comments or concerns in the future, feel free to let us know. We appreciate your positive rating!

8/10 Buono

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location, great views for your morning coffee! Friendly staff.
Risposta di LVR Representative, il giorno 8 nov 2023
We appreciate your positive feedback about your recent stay at our hotel. It's wonderful to hear that you enjoyed our good location, great views, and the friendly staff. We always strive to provide a pleasant experience for our guests. Should you have any additional comments or suggestions to make your next visit even better, please don't hesitate to share them. We look forward to welcoming you back and ensuring you have another enjoyable stay.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Decent stay for the price and space you get.
Hotel staff was awesome and willing to help at all times. Hotel itself is old with some modern updates. The doors had some space between them and the frames. Its clean, minus the pool which was full of bugs. My daughter wouldnt swim in it. Beds were comfortable and clean. No hot water in the morning.
Soggiorno di 1 notte a novembre 2023
Risposta di LVR Representative, il giorno 8 nov 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We're delighted to hear that our staff provided excellent service and that you found the beds comfortable and clean. However, we apologize for the issues you encountered with the pool, door gaps, and the hot water in the morning. Your comments are valuable to us as we work to improve our guests' experience. Rest assured that we will address these concerns to enhance the quality of our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Soddisfacente

Courtney

Soggiorno di 1 notte a ottobre 2023
Risposta di LVR Representative, il giorno 30 ott 2023
Thank you for leaving a rating. If you have any specific comments or suggestions to share in the future, please don't hesitate to reach out. We're here to ensure that your stay meets your expectations.

6/10 Soddisfacente

Kathleen, Leesburg

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
interesting property. Did not like the stairs up to bedroom. Laundry was free
Soggiorno di 1 notte a settembre 2023
Risposta di LVR Representative, il giorno 11 ott 2023
Thank you for taking the time to share your feedback.We're pleased to hear that you found our property interesting and appreciated the complimentary laundry service. We acknowledge your concern about the stairs to the bedroom, and we'll take this into account for future considerations and improvements.Looking forward to welcoming you back and addressing any concerns you may have.

10/10 Eccellente

Marlene, Grand Junction

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
BBQ grills were nice. Having two hot tubs gave more folks an opportunity to soak. The staff were pleasant.
Soggiorno di 1 notte a ottobre 2023
Risposta di LVR Representative, il giorno 9 ott 2023
Thank you for sharing your positive experience.We're glad you enjoyed our BBQ grills, the availability of two hot tubs, and that our staff contributed to a pleasant stay. Your satisfaction is our priority, and we're delighted to have provided you with a relaxing and enjoyable time.Looking forward to welcoming you back for another pleasant stay.

10/10 Eccellente

Gerardo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di LVR Representative, il giorno 9 ott 2023
We are glad you enjoyed your stay! We appreciate you choosing Legacy Vacation Resorts and hope to see you in a future stay!

10/10 Eccellente

Barbara J

Soggiorno di 1 notte a settembre 2023
Risposta di LVR Representative, il giorno 30 ott 2023
Thank you for your positive rating! We're delighted to see that you had a great experience during your stay. If you have any further feedback or comments in the future, please feel free to share them with us. We look forward to welcoming you back on your next visit.

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Really nice property. We felt like we had our own little apartment.
Soggiorno di 4 notti a settembre 2023
Risposta di Mary, il giorno 5 ott 2023
Thank you Mark for choosing Legacy Vacation Resorts. We're delighted you enjoyed your suite and your stay with us!

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Really nice place. I feel like we’ve rented a really spacious condo. The staff is really friendly and accommodating.
Soggiorno di 1 notte a settembre 2023
Risposta di Mary, il giorno 3 ott 2023
Thank you Mark for taking your time to provide us with feedback on your most recent stay at Legacy Vacation Resorts. We pride ourselves in providing a positive guest experience and are delighted to hear that you were able to experience this while at our resort.

6/10 Soddisfacente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Awful mattresses, back and neck issues all day
Hotel staff was very friendly and the hotel was very clean. We appreciated the free laundry room as well as the pool and hot tub and lawn games though we did not use those. The beds however were so uncomfortable. I do not have a bad back and upon waking my low back and neck have been very jacked up. We did not use the kitchen as we were there only for 1 night so I cannot comment on that aspect. The only positive rating of this review goes to the hotel staff for customer service and attention to detail with cleaning the hotel. Please get new mattresses.
Soggiorno di 1 notte a settembre 2023
Risposta di Mary, il giorno 3 ott 2023
Thank you Melissa for taking the time to rate your stay with us and your valued feedback. We apologize that you were not able to get the rest you desired during your stay. Your feedback is very important to us and will be forwarded to our Resort Management Team for review.

10/10 Eccellente

Yilber

Soggiorno di 1 notte a settembre 2023
Risposta di LVR Representative, il giorno 11 ott 2023
Thank you for your 5-star rating!We're thrilled to know that you had an exceptional experience during your stay. If there's anything specific that contributed to this, we'd love to hear it. We look forward to hosting you again for another fantastic visit.

6/10 Soddisfacente

Kristina

Viaggio con la famiglia
Filled out the app requesting new towels. The request was always completed but never got new towels
Soggiorno di 3 notti a settembre 2023
Risposta di Mary, il giorno 27 set 2023
Thank you Kristina for taking the time to rate your stay with us and your feedback. We apologize that your requests were not completed in a timely manner. Your valued feedback is very important to us and will be forwarded to our Resort Management Team for review.

4/10 Scarso

Molly

Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Kristin

Soggiorno di 4 notti a maggio 2023
Risposta di Mary, il giorno 6 set 2023
Thank you Kristin for choosing Legacy Vacation Resorts!

10/10 Eccellente

Cynthia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Mary, il giorno 31 ago 2023
Thank you Cynthia. We’re delighted that you enjoyed your stay with us!

10/10 Eccellente

Kevin C.

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good lighting, comfortable beds and furnishings. Nice staff
Soggiorno di 1 notte ad agosto 2023
Risposta di Mary, il giorno 18 ago 2023
Thank you Kevin. We appreciate your feedback in regards to your stay with us.

10/10 Eccellente

Laurel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The front staff is nice and helpful. The owning corp is very efficient with their finances the stained carpets in hallways are the same as 2020.
Soggiorno di 1 notte ad agosto 2023
Risposta di Mary, il giorno 14 ago 2023
Thank you Laurel for taking the time to rate your stay. Your experience is very important to us and will be forwarded to our Resort Management Team for review.

8/10 Buono

Lissa

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Mary, il giorno 9 ago 2023
Thank you Lissa. We appreciate you choosing Legacy Vacation Resorts!

8/10 Buono

CRAIG

Mi è piaciuto: Pulizia e comfort della camera
Room was very nice and clean. My only problem was there was no water pressure in the shower and the toilet did not flush very well.
Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 9 ago 2023
Thank you Craig for taking the time to review your stay. Your feedback is very important to Legacy Vacation Resorts and will assist us in improving future guest experiences.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great Location, but Limited for Disability Access
Well located, beautiful property, and friendly staff. The only limitation is that they cannot guarantee a disability accessible unit. We called multiple times in the days leading up to our reservation trying to confirm our unit would be accessible, and were always told that it was not guaranteed but that we would be given priority to the rooms on the first floor. This caused a bit of needless stress, but ended up working out fine.
Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 4 ago 2023
Thank you for taking the time to rate your stay with us and your valued feedback. We apologize for any added stressed caused by the process of assigning your suite. We do always try our best to accommodate our guest's requests, but we have to ensure that it is communicated just in case there is any unforeseen challenges with our suites. Your feedback is very important to us and will be forwarded to our Resort Management Team for review.

10/10 Eccellente

Sarah

Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 28 lug 2023
Thank you Sarah for choosing Legacy Vacation Resorts!

4/10 Scarso

Michael D

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The person checking us in was friendly but only person there. The line checking in was long and people were frustrated. The hotel needs more staff checking guests in Hotel needs an update
Soggiorno di 1 notte a luglio 2023
Risposta di Mary, il giorno 28 lug 2023
Thank you Michael for taking the time to review your stay. Your feedback is very important to Legacy Vacation Resorts and will assist us in improving future guest experiences.

8/10 Buono

stephen

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great place to stay in Steamboat Excellent front desk. Clean, nice linens, towels and toiletries. Only one complaint...needs new carpeting
Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 24 lug 2023
Thank you Stephen. Glad you enjoyed your stay! Your valued feedback is very important to us and will be forwarded to our Resort Management Team for review.

8/10 Buono

CATHRYN

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di Mary, il giorno 17 lug 2023
Thank you Cathryn for choosing Legacy Vacation Resorts! We appreciate your feedback and look forward to seeing you again soon!

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Nice place
Great place to stay for a weekend. Very spacious rooms and comfortable. We enjoyed the pool and hot tub.
Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 13 lug 2023
Thanks Lisa for sharing your valued feedback. We’re happy you enjoyed our resort!

6/10 Soddisfacente

Maria e osban

Viaggio di lavoro
Mi è piaciuto: Pulizia
It’s ok but not a Hilton
It’s a very old style hotel. There is no ramp for large bags so you’ll have to carry it upstairs which was annoying. Check in too way too long because their check-in script was unnecessarily long. Somehow the guy next to me checked-in faster despite starting early than him. The rooms are older and so is the furniture. Wanted to work on the desk but the desk leg was coming off and falling apart. Hardly any tv channels work. Other than that, everything was fine and pleasing. Just don’t expect Hilton quality and amenities! Good a/c, kitchen, cleanliness (except furniture needs updating, room felt dirty just because of older furniture) and size of room is good.
Soggiorno di 2 notti a luglio 2023
Risposta di Mary, il giorno 13 lug 2023
Thank you Maria for taking the time to rate your stay with us and your valued feedback. Your feedback is very important to us and will be forwarded to our Resort Management Team for review.

2/10 Terribile

Teal

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Both Expedia and Steamboat Hilltop were deplorable for this reservation. I was unhappily forced to keep a reservation for June 27 that was accidentally made due to a glitch in the Expedia app, and unable to gain a refund for. Steamboat Hilltop did nothing to assist, and Expedia passed the buck. I will never use either of these services again.
Soggiorno di 1 notte a giugno 2023
Risposta di Mary, il giorno 6 lug 2023
Hello Teal, Thank you for taking the time to provide with feedback on your experience. We sincerely apologize for any inconvenience this confusion may have caused you. Your feedback is very important to us and will be forwarded to our Resort Management Team for review.