Hotel di lusso a Stoke-on-Trent

“La camera è un po' piccola. Ottimo il ristorante.”

“The property itself was lovely. However, during my two day stay, the water temperature in my room's en suite bathroom was cold, and then tepid, both for the basin and shower. The shower water pressure was also very poor. Finally, I had early starts on both mornings, and the fire alarm went off in my bedroom due to "steam" from the bathroom. I could not switch it off, and it was extremely embarrassing early on a Sunday morning. Staff nice, parking good, but a disappointing stay due to the lack of...

“Nice place”

“Faultless ”

“Breakfast menu was limited. Overheard the chef saying to staff member they had mushrooms but will take some time to bring out but then comes to me an says they’re completely out and won’t be adding to breakfast despite there being hour or so to breakfast time finishing. Headboard in bedroom had a dangerous nail sticking out. The en-suite was ridiculously tight with the toilet placed so close to the bathtub there was no room- maybe for a small child. Room wasn’t hovered after we’d been out all...

“Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

“The room was really wonderful with a spectacular view- comfortable, quaint, pretty, clean and updated. ”