Hotel di lusso a Stoke-on-Trent

“La camera è un po' piccola. Ottimo il ristorante.”

“Friendly staff. Beautiful grounds”

“Nice place”

“You have to go looking for staff, reception desk and bar, all good when you find them. More light in the rooms is needed, controlled by the main switch, over the dresser and the main floor area.”

“All okay with staff breakfast and bar but room size was too small and double bed size not enough for two adults”

“Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

“Comfortable room, excellent food and friendly, helpful staff.”

“We stayed in a beautiful hive which was nicely done and the hotel itself was beautiful. We were disappointed not to have a bath or to be able to use any the sauna facilities and that whole building seemed to be in the midst of renovation. We were also surprised that breakfast wasn’t included and that when we ordered English breakfasts we didn’t get any toast and when we asked for some were then charged £2.50 per slice. I feedback when we departed that I was not impressed but nothing was done...