Hotel vicino a Suraj Water Park - Mumbai

“When we arrived and checked in, we went to our room and noticed that it had not been properly cleaned. We had booked the hotel 15 days in advance, so the hotel should have been aware of how many guests would be staying in the room and ensured that all necessary amenities were provided. Unfortunately, some essential items were missing when we arrived. After we raised the issue with the staff, the missing items were provided. Apart from this inconvenience on the day of check-in, my overall...

“Have to climb into the shower 2 feet to get in. Staff good. Restaurant so so. ”

“Not recommended... Not cooperating... Lack in service”

“Value for the money”

“Very friendly staff and great breakfast”

“Its all about the Staff. Everyone from the person who opens the Gate, Opens the Door at Security, Front Desk, Cleaning Crews and all of the Staff in the Restaurant on the 9th Floor are a joy - Always Smiling, Always enquiring as to what I need. Unbelievable Customer Service to everyone - A great Testament to the Legacy of the Late Mr. Ratan Tata. Let me try with all the names - Hrithika, Sourabh, Mr. Shah at the front desk, Alia, Sammy, Neha, Sheetal, Anikhet, Gayathri, Pastry Chef gosh I forgot...

“Yes”

“The room was spotless and rhe staff were polite”

“Lavas hotel experience was phenomenal and really satisfying. Owner Vasanth was very king and gentle. Wish him all the more success. Great deal indeed Rudolf”