Strutture Britannia Hotels a Swadlincote

“Personale molto gentile nonostante la prenotazione tardiva: disponibili a risolvermi un problema anche se non era di loro competenza ”

“The location of the property is good. However, the staff doesn't understand anything from customer service. They don't know how to treat you. Another problem is that they always close their entrace gate, and when you ring the door, you have wait for minutes for the door to be opened despite they see you outside.”

“There is no single thing that is ok with this hotel. It shouldn't be in business. Starting from the front door that invites you to push the button to start an automatic door that is out of order you start smelling the issues. Then I found out that the no-smoking room that I book was a room on a floor where it was actually allowed to smoke even inside the rooms. They said they were fully booked and had to do it (?). If a guest had asma and risked to die they couldn't even be bothered. I'm...