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Recensioni per Village Hotel Swansea

3.5 out of 5
Village Hotel Swansea
Langdon Road, Swansea, Wales

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 400 su 1002 recensioni" "
Valutazione di 8 - Buono. 339 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 142 su 1002 recensioni" "
Valutazione di 4 - Scarso. 71 su 1002 recensioni" "
Valutazione di 2 - Terribile. 50 su 1002 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Laurenn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All staff we so lovely, bow who worked behind the bar was very welcoming and made a fuss as it was my partners birthday. Will definitely book again. Food was lovely in the pub and grill, also really enjoyed the breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Reception, il giorno 28 apr 2024
Thank you for taking the time to provide us with feedback regarding your stay with us.We are delighted to hear you and your partner enjoyed your stay and hope to welcome you back soon.Please wish your partner a very happy birthday from all of the staff at Village Swansea.Thanks again for your valuable feedback.

6/10 Soddisfacente

Jay

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel facilities were of a normal village hotel standard staff friendly and helpful the room was sadly below normal standard which was a shame
Soggiorno di 1 notte a marzo 2024
Risposta di Reception, il giorno 26 mar 2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us.We are glad to see that you enjoyed your stay for the most part and would like to apologise that your room was not to your expectations. I would like to assure you that this is not our usual standard and have passed on your comments to the relevant heads of departments for them to review and action.Thanks again for providing us with your valuable feedback.

10/10 Eccellente

Victor

Viaggio di coppia
Excellent hotel with all the facilities including swimming pool, sauna, steam room &spa jacuzzi - if we’re back down in this area again we’ll certainly stay again
Soggiorno di 3 notti a marzo 2024
Risposta di Reception Swansea, il giorno 14 mar 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future. Kind Regards

4/10 Scarso

Parsa

Soggiorno di 2 notti a febbraio 2024
Risposta di Reception, il giorno 26 mar 2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us at Village Swansea.We are saddened to see that you did not enjoy your stay with us this time but hope to welcome you back in the future.Thanks

10/10 Eccellente

Robert

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Deffo coming back again
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

10/10 Eccellente

Jonathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was comfortable and the staff could not have been more helpful and caring.
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 10 feb 2024
Dear Jonathan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception Team, il giorno 10 feb 2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Buono

Gareth

Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

4/10 Scarso

Olanrewaju

Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Soddisfacente

Chris

Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Soddisfacente

Jaclyn

Viaggio di lavoro
A bit tired
Normally like Village hotels as they have a great gym and healthy meal choices but I found Swansea to be tired looking, not that clean and my ‘ healthy meal’ had one vegetable in it.
Soggiorno di 2 notti a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Eccellente

Ryan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice hotel, good food, not free parking.
Very nice hotel. Room was spacious and clean. Bathroom tidy and clean. Restaurant was open to public also so busy, but food was reasonably priced and tasty. Shame they still charge you £5 for parking even when staying at the hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception Team, il giorno 10 feb 2024
Dear Ryan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Buono

Nuala

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Eccellente

Eleanor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 25 gen 2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

4/10 Scarso

Mick

Viaggio di lavoro
Non mi è piaciuto: Comfort della camera
Let down
Was very let down with my stay, food wasn’t very good at all, breakfast or my dinner I ordered to my room, I ate away after that. The rooms have very thin walls and you can hear everything, people using toilet, conversations. Last night a delivery lorry pulled up at just before midnight banging around and making lots of noise. Right at front of hotel under my room window. Overall bad experience
Soggiorno di 3 notti a gennaio 2024
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 Buono

john

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel , modern and stylish Nice to be met with pleasant receptionist who informed me that food available till ten . Unlike other hotels you could mention who use any excuse they can to close the bar and restaurant ! Food pretty good too Recommend this hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 25 gen 2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Eccellente

marian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 25 gen 2024
Dear Marion, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Buono

Geraint

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One night stay
The hotel was nice and clean, the only downside was the quality of the sports bar food, disappointing. And the time they closed the bar too early. The breakfast was really nice after a night out.
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 25 gen 2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We apologise that the P&G closing times were too early for you I will feed this back to the F&B manager to see if we can review the times. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Mark

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception, il giorno 9 gen 2024
Dear Mark Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us, I do apologise that you had some issues with your stay, but we do hope you visit us again in the future.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel good value
Lovely hotel, great food, they need a toilet roll holder and a soap holder next to the disabled shower in the en suite. The swimming pool & jacuzzi we’re an added bonus
Soggiorno di 2 notti a gennaio 2024
Risposta di Reception, il giorno 9 gen 2024
Dear John Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

8/10 Buono

Anneli

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Small family room, but clean and comfortable.
The family room was very small with hardly any space to move around, and the sofa bed was quite small. That said, the sofa bed was comfortable and the room was clean. Breakfast was good. The pool was great and the kids loved it.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 9 gen 2024
Dear AnneliThank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

10/10 Eccellente

Ramona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I stayed at this hotel for first time. We was at 4th floor. Excellent room, super comfy bed. The girls at reception was so helpful. Excellent facilities. I have no complaints whatsoever. Our room was very spacious and clean. We used the restaurant once and food was delicious. I had a lovely stay. 5 stars.
Soggiorno di 2 notti a dicembre 2023
Risposta di Reception Team, il giorno 7 gen 2024
Dear Ramona. Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

8/10 Buono

Owen

Soggiorno di 3 notti a dicembre 2023
Risposta di Reception Team, il giorno 7 gen 2024
Dear Owen. Thank you for taking the time to leave us a review. We look forward to seeing you again soon. Thank you

10/10 Eccellente

Keira_

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice staff, rooms were nice. Walls are a bit thin as i could hear walking from corridors. Also at night i could hear people screaming outsdie window
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear Keira Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

2/10 Terribile

Lee

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 Buono

sharon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay, good location
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear Sharon Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Eccellente

Conrad

Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear ConradThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 Scarso

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sleepless
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comment back to the correct departments so this issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Soddisfacente

scott

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Ceri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear CeriThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

6/10 Soddisfacente

gordon

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Ok
Risposta di Reception, il giorno 15 feb 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Soddisfacente

Adam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Lots of arguments outside after midnight due to the party nights. Could do with having a bouncer looking after the outside late at night.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear AdamThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your stay was disrupted by other guests, we do hope this will not deter you from returning with us. Thank you

6/10 Soddisfacente

Tyler

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Woken up by knocks and door open by house keeping
Hreat stay apart from morning of departure where i got woken up by house keeping trying to open my door st 9am while i was still in bed when check oht time was at 11 feel like i was being rushed out even worse that i had had a late night and needed the sleep also the bath tap was leaking so had a constant noise from there all night.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reception Team, il giorno 7 gen 2024
Dear Tyler. Thank you for taking the time to leave a review. I'm glad you enjoyed your stay for the most part. I do apologise for the early wake up call, I will feed this back to our house keeping team.

2/10 Terribile

Robert

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Not happy, as I don’t do spinning at 5.45AM
Spinning class beneath my room started at 5.45AM loss of sleep and all control from hotel, I thought a hotel was for relaxation and sleeping not being woken up at 5.45AM, a full refund should be offered as a minimum requirement, I await a reply
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Thomas

Soggiorno di 1 notte a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear ThomasThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Eccellente

Christopher

Soggiorno di 1 notte a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear ChristopherThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 Scarso

Julie

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Tired hotel
Needs a revamp. Very tired. Window would not close. When going in bathroom toilet had been used!
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Craig

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff very helpful and rooms were very nice. WiFi was a little poor, the majority of the time I found myself waiting with the buffering symbol as company. Thursday night no issues but don’t expect an early night on Friday. Even though I was in the 5th floor I could hear the heckles of some woman’s laugh from the outside smoking area. I’m no stranger to traveling with work even on weekends so I’m use to the noise of the weekend blow out, but the noises this woman and her friends were making were enough to make me wish the windows didn’t have a safety device fitted. Although the venue could not be blamed for the whales noises, they could have asked the party to be quieter when outside. Especially as the hotel promotes a quiet zone after 10pm. Food was good quality and I recommend the mixed grill! Gym was exceptional and had everything you need.
Soggiorno di 2 notti a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear CraigThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your or stay was disturbed by the actions of other guests but we hope this won't deter you from returning with us. Thank you

2/10 Terribile

Ben

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
My widow blind had a metal tube in it so if you had the window open it sounded like someone banging a scaffold pole against the wall. So I had 2 choices sleep the bind up or no fresh air. Then to top it off a Starbucks delivery at 23.40. Which iam sure sleeping on the m25 would have been quieter. 1st and last visit for me.
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Michelle

Viaggio di gruppo
No sleep
The staff were amazing but the banging noise all night and morning so no sleep 😴 don’t know what’s going on in there but rediculous
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Sarah

Soggiorno di 2 notti a settembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear SarahThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

2/10 Terribile

TOBY

Soggiorno di 2 notti a novembre 2023

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear Stephen Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

8/10 Buono

david

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear DavidThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

6/10 Soddisfacente

Jason

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

John

Soggiorno di 1 notte a novembre 2023
Risposta di Reception, il giorno 30 dic 2023
Dear John Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Eccellente

Alexandru C

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice hotel with great staff . Awesome breakfast, lively bar and easy parking
Soggiorno di 4 notti a novembre 2023
Risposta di Reception, il giorno 7 nov 2023
Dear Alexandru Thank you so much for taking the time to leave us a review. Your kind comments are much appreciated. We do hope you will visit us again in the future.

10/10 Eccellente

Alana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent all round.
Soggiorno di 1 notte a ottobre 2023
Risposta di Recep, il giorno 4 nov 2023
Dear Alana, Thank you so much for taking the time to leave us a review, we are so happy you enjoyed your stay and hope to see you again in the future.

4/10 Scarso

Katie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Not a good stay
Customer service from staff was terrible. Food in the bar is very overpriced. The room was clean but was like a sauna and the air con did nothing. Breakfast was very average.
Soggiorno di 1 notte a ottobre 2023
Risposta di Recep, il giorno 4 nov 2023
Dear KatieThank you so much for taking the time to leave us a review. We are sorry to see that there were some issues during your stay. It's very unusual that our staff are not very helpful so i apologise that on this time you did not find our customer service to standard. I will be speaking to our maintenance manager in regards to the room temperature to ensure that this issue is fixed. We do hope to see you again in the future and that you can se the improvements we will be making.