Spa

Recensioni per Adina Apartment Hotel Sydney Surry Hills

3.5 out of 5
Adina Apartment Hotel Sydney Surry Hills
359 Crown Street, Surry Hills, NSW

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 656 su 1276 recensioni" "
Valutazione di 8 - Buono. 462 su 1276 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 1276 recensioni" "
Valutazione di 4 - Scarso. 34 su 1276 recensioni" "
Valutazione di 2 - Terribile. 19 su 1276 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good Value for money and great location. WFi so-so
Very god value for money. WiFi is pretti useless though. You've got to sort it out otherwise business guests will be upset
Soggiorno di 8 notti ad agosto 2018

10/10 Eccellente

Phillida

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We always love staying at the Adina Surry Hills when in Sydney.
Soggiorno di 2 notti a maggio 2024
Risposta di Adina Surry Hills Team, il giorno 12 mag 2024
Hi Phillida,Thank you for your feedback.See you next time.Thank you

10/10 Eccellente

Sue

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great staff, good location, lovely pool.
Soggiorno di 1 notte ad aprile 2024
Risposta di Adina Apartment Hotel Surry Hills Reception, il giorno 8 apr 2024
Hi Sue, thank you for your lovely feedback.We are thrilled to hear that you enjoyed your time with us and we look forward to seeing you again soon!

8/10 Buono

jeffrey, geelong

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Adina Apartment Hotel Surry Hills Reception, il giorno 8 apr 2024
Hi Jeffrey, thank you for taking the time to leave us some feedback! We appreciate your time and we are happy to hear you had a great stay.See you next time!

10/10 Eccellente

Dylan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great hotel, nice quiet area. Great option for central Sydney, relatively close to CBD
Soggiorno di 3 notti a marzo 2024
Risposta di Adina Surry Hills Team, il giorno 4 apr 2024
Hi Dylan, thank you for your lovely feedback!We appreciate your time and we look forward to seeing you again soon!

10/10 Eccellente

Brock

Viaggio di gruppo
Mi è piaciuto: Pulizia
Comfortable and easy would stay again
Soggiorno di 2 notti a marzo 2024
Risposta di Adina Surry Hills Team, il giorno 18 mar 2024
Thank you for your lovely words - we appreciate your feedback!See you next time!

8/10 Buono

Michael

Mi è piaciuto: Pulizia
I love this hotel. It has a lot that’s appealing. I stay here for a week every year and have for about 12 years. I love that the rooms have kitchens and washers and dryers. It does however need some updating. The televisions are old and not in HD. They also don’t offer any smart TV access or premium channels. I think this would go a long way to making the stays nicer. The shower is also terrible. Bathroom remodels would make these apartments much much better. I’ll definitely be back but would love to see some modernization!
Soggiorno di 4 notti a marzo 2024
Risposta di Adina Surry Hills Team, il giorno 21 mar 2024
Hi Micheal,Thank you for your feedback.We will pass on your concerns to management.See you next time.Thank you

10/10 Eccellente

Alfred

Mi è piaciuto: Pulizia e comfort della camera
Sehr freundlich
Soggiorno di 2 notti a febbraio 2024
Risposta di Adina Apartment Hotel Surry Hills Reception, il giorno 28 feb 2024
Halo Alfred, thank you for your lovely feedback.We are happy to hear that you enjoyed your time at Adina! Danke schoen!See you again soon!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Adina Surry Hills Team, il giorno 27 feb 2024
Dear Anonymous,Thank you for the great review Anonymous!We appreciate your honest feedback.We look forward to welcoming you back soon!Kind RegardsAdina Apartment Hotel Sydney Surry Hills Team

10/10 Eccellente

Elizabeth Kaye

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Adina Surry Hills Team, il giorno 27 feb 2024
Dear Elizabeth,Thank you for the great review Elizabeth!We appreciate your honest feedback.We look forward to welcoming you back soon!Kind RegardsAdina Apartment Hotel Sydney Surry Hills Team

10/10 Eccellente

Robert Shane

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Love It,,,, thank Adina Surry Hills
Soggiorno di 4 notti a febbraio 2024
Risposta di Adina Apartment Hotel Surry Hills Reception, il giorno 22 feb 2024
Hi Robert, thank you for your lovely review.We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location with easy walking distance to St Vincent’s hospital, public transport, dining & grocery options close by. Pool was sparkling clean & apartment very comfortable & clean 😊 Definitely recommend it 👍
Soggiorno di 3 notti a febbraio 2024
Risposta di Adina Apartment Hotel Surry Hills Reception, il giorno 22 feb 2024
Hi Jennifer, thank you for your kind words.See you again soon!

8/10 Buono

Amanda

Soggiorno di 4 notti a febbraio 2024
Risposta di Adina Surry Hills Team, il giorno 21 mar 2024
Hi Amanda,Thank you for your feedback.See you next time.Thank you

10/10 Eccellente

EMMA

Soggiorno di 3 notti a febbraio 2024
Risposta di Adina Surry Hills Team, il giorno 14 feb 2024
Hi Emma, thank you for taking the time to leave us some feedback.We are so happy to hear that you enjoyed your stay with us!See you again soon!

2/10 Terribile

Emeli

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I didn’t receive my VIP reward and I’m very disappointed that I was given the run around. The bathroom was mouldy and when asked to have it cleaned, the receptionist said the cleaners are busy til tomorrow. Very poor. Won’t be back! Definitely don’t recommend this hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di US, il giorno 25 feb 2024
Dear Emeli,Thanks for your honest feedback.We are very sorry to hear that you faced these issues during your stay. Your complaints have been forwarded to the management and we will appreciate if you would stay with us again. We will look forward to welcoming you.Warm regards,Adina Surry Hills Team.

10/10 Eccellente

Leanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Always enjoy our stays at Adina Surrey Hills
Soggiorno di 3 notti a febbraio 2024
Risposta di Reception Adina Surry Hills Team, il giorno 12 feb 2024
Hello Leanne, thank you so much for sharing your feedback. We are happy that you truly enjoyed your stay with us and we look forward to welcoming you back soon!

10/10 Eccellente

Jeff

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
RECEPTION STAFF WERE VERY PLEASANT AND HELPFUL LETTING US INTO THE ROOM EARLY
Soggiorno di 1 notte a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 5 feb 2024
Hi Jeff, thank you for your review. We will make sure to pass it on to our lovely staff.We are happy to hear you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Eccellente

Andrea

Have stayed in Aduna Apartments all over the world. They n ver disappoint. Surrey Hills was the same, good location, service and a nice swimming pool 😀
Soggiorno di 1 notte a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 5 feb 2024
Hi Andrea, thank you so much for leaving us such lovely feedback. We hope to see you again soon!

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We thoroughly enjoyed our stay … the staff all very helpful and accomodating. We would recommend
Soggiorno di 3 notti a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 5 feb 2024
Hi Susan, thank you for leaving us some lovely feedback.We look forward to welcoming back again soon!

10/10 Eccellente

Alexia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The pool and spa area is wonderful. It is surrounded by a beautiful inner city garden. My family loved escaping to this beautiful space. The room was great. Definitely recommend staying here.
Soggiorno di 3 notti a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 23 gen 2024
Hi Alexia,Thank you for your kind words.Nice to know that you had a pleasant experience with us.See you next time.Thank youAdina Surry Hills Team

10/10 Eccellente

Lyndal

Mi è piaciuto: Pulizia e comfort della camera
Great location!
The adina is our favourite hotel in Sydney.
Soggiorno di 1 notte a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 22 gen 2024
Hi Lyndal,Thank you so much for your kind feedback.Glad to know that you had a pleasant stay.See you next time.Stay safe and healthy.Thank you.Adina Surry Hills Team

10/10 Eccellente

SANGSU

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
친절하고 호텔은 쾌적했으며 인근에 맛있는 식당들이 있어서 좋았습니다.
Soggiorno di 1 notte a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 21 gen 2024
Hi Sangu, thank you for your lovely feedback - we are happy to hear that you enjoyed your stay at Adina Surry Hills. See you next time!

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Good location close to CBD, Art Gallery, Spacious unit.
Soggiorno di 2 notti a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi,Thank you so much for you feedback.See you next time.Thank you.Adina Surry Hills Team

2/10 Terribile

Alexandros

Non mi è piaciuto: Pulizia
Outdated apartments & huge cockroaches
We spent 15 days at Adina Surry Hills during Christmas and New Year's Eve. The apartment is very outdated. The pictures are heavily photoshopped and incredibly misleading. The furniture, cupboards, doors, and curtains were disgustingly marked and broken, as if no one had washed them for 20 years. Considering how expensive it is, I wouldn't recommend it. The apartment was not clean upon entry. It had a peculiar smell, breadcrumbs on the kitchen counter, hair in the bathroom, an empty handwash soap container, fingerprint marks all over the windows, and sticky surfaces, handles, fridge, etc. The staff was nice, but it wasn't a wow welcoming experience. We found cockroaches in the kitchen from day 1. They performed a "deep clean," but it wasn't very effective as cockroaches were found in the next days, including on the balcony and in the bathroom. We intentionally left the dead cockroach in the living room, and the cleaners didn't even collect it. It was Xmas time and NYE, so we didn't have a lot of options and decided to stay. The location was amazing, and the views from the 4th floor were great, but the balcony and furniture were so outdated and old that it wasn't inviting to spend time there, let alone with the presence of huge cockroaches. The garden area is beautiful, really nice, but the pool was dirty, and the water had a green color, so I didn't bother using it. I am sorry to say, but I wouldn't recommend that place.
Soggiorno di 12 notti a dicembre 2023
Risposta di Shoaib Akmal, il giorno 21 gen 2024
Dear Alex, Thank you for your time over the phone! Alex, It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests. I am very sorry about the room situation & I appreciate your understanding. I know this was not ideal at all and trust your future booking is in good hands. I will ensure we make up for the inconvenience we caused. I have bought the below shortcomings with Executive Housekeeping Manager, Maintenance Manager & brief the team involved.Thanks again for sharing your valuable feedback, Alex. It truly allows us to fix our shortcomings . Please do contact me at your convenience if I can be of any assistance in the meantime.Kind Regards,Shoaib AkmalAssistant Hotel Manager

8/10 Buono

Todd

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Good friendly place to stay
Nice place to stay for a family of 4. Amenities are nice and tidy, large pool doesn't have any shade other than early morning and late afternoon. Plenty of places to eat out, as well as woolworths within a short walk. Bus stop is close but the Light rail stop is a bit longer of a walk. Would happily stay there again.
Soggiorno di 2 notti a gennaio 2024
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Todd,Thank you for your feedback.We will inform our management about your concern and we will try our best to mitigate it.See you next time.Thank you.Adina Surry Hills Team

8/10 Buono

Jodie

Mi è piaciuto: Pulizia e comfort della camera
Nice accommodation in Surry Hills
Spacious apartments in trendy Surry Hills, and only a 5-10 min walk away from the Surry Hills light rail stop. There are lots of fantastic bars, pubs and eateries in the area. Our apartment was serviced daily, but some areas weren't as clean as should be - eg, the balcony and balcony furniture and the glass door leading to the balcony. There was also a sock left in the dryer by previous guests and cutlery in the dishwasher. I didn't receive my Gold member benefits (bottle of wine and upgrade) but the staff did distribute bottles of Prosecco and a goodie bag to all of the guests on New Years Eve, which was a nice touch.
Soggiorno di 3 notti a dicembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Jodie,Thank you for your feedback.Sorry to hear that you have not received your wine bottle, it is due on us for your next time stay, please let our friendly staff know about it.See you next time.Thank you.Adina Surry Hills Team

10/10 Eccellente

Mitchell

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Mitchell,Thank you for your review.Glad to know that you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 Buono

Pei Yi

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location, with busses and tram stop by minutes walk. It's also along a street with lots of eateries, cafes, bakeries etc. There's also a lovely little park down the road that our little one enjoyed visiting and playing at.
Soggiorno di 4 notti a dicembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Pei Yi,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 Buono

Michael

Soggiorno di 7 notti a novembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Micheal,Thank you for feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

6/10 Soddisfacente

Susan

Soggiorno di 4 notti a dicembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Susan,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

4/10 Scarso

james

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Adina Surry Hills Team, il giorno 21 gen 2024
Dear James,Thank you so much for your feedback.We look forward to welcome you back in future.

10/10 Eccellente

Stacey

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Stacey,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 Buono

Donna

Mi è piaciuto: Pulizia
Soggiorno di 7 notti a novembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Donna,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

10/10 Eccellente

Belinda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The reception were friendly and helpful.
Soggiorno di 1 notte a novembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Belinda,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

6/10 Soddisfacente

Joel

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Joel,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

10/10 Eccellente

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We have stayed here before and will stay there again
Soggiorno di 1 notte a gennaio 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Megan,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

10/10 Eccellente

Tulsa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice place to stay, will definitely stay there again
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Vicki

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
+Great location, spacious room
Friendly staff, spacious room. We were very grateful to be upgraded to a room with a huge terrace, it was lovely. 2bd, 2 bathroom was great for our group of 4 friends. Lots of shops and dining options close by.
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Adrianna

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Adina Surry Hills Team, il giorno 19 gen 2024
Hi Adrianna,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

6/10 Soddisfacente

Kerry, Sydney

Viaggio con la famiglia
its needs to be cleaned up - new paint and bathroom updated
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Elena

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a novembre 2023

8/10 Buono

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

andrew

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was clean & comfortable. It is an older accomodation but still fine. Location is awesome!
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Anthony

Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Christophe

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Great size 2 bedrooms apartment, good kitchen, lots of crockery. Confortable bed and sofas. Swimming pool was nice on hot day. Only issue was regarding the bathroom was not very clean especially behind the entry door and the shower screen rail door. Kitchen tap was not secured to the sink. We still did enjoyed our stay.
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Kayce

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Apart from the trafic in the morning the place was nice, relaxing. Great location and easy parking
Soggiorno di 2 notti a ottobre 2023
Risposta di Usama, il giorno 10 ott 2023
Hi,Thank you for the excellent review, Kayce, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!Adina Apartment Hotel Sydney Surry Hills.

10/10 Eccellente

Marnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Close walk to everything
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Michele

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
3 zbedroom unit
2Brm unit, spacious, comfy beds but shower pressure was too low. Reception was so helpful with baggage stowage, direction to shops & trains.
Soggiorno di 2 notti a ottobre 2023

4/10 Scarso

Karyn

Viaggio di gruppo
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Disappointing, dirty and not what we paid for
The good: front desk and housekeeping staff friendly and as helpful as they could be. Location great, room spacious. The bad: bedding configuration (despite being confirmed with us on booking and the day before arrival) incorrect meaning 2 of us had to share a bed for the first night. The offered alternative of a small rock hard rollaway bed was not sufficient in our opinion. Although this was remedied the next day (only because we forced the issue), no compensation for the ridiculous first night arrangements were offered, and the manager Ben never returned my calls after the second morning. The duvets on the replacement bed were stained (looked like dried blood). The elements on the stove turned off and on of their own accord, requiring someone to monitor the stove at all times that it was turned on at the wall. The rangehood didn't work. No salt and pepper in the apartment, which is unusual given a full kitchen was provided. This would have been a lovely stay if care and attention to detail had been in play. We found out from the front desk that the person setting the room up on the day of our arrival had flagged that the bedding situation was not what we had booked, but no-one seemed to care at that point, which is disappointing. Thankfully hotels.com were accommodating and did their best to assist us. We would have been even more disappointed had the great team at hotels.com not been able to assist.
Soggiorno di 3 notti a settembre 2023

8/10 Buono

Laura

Soggiorno di 1 notte a settembre 2023