Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 347 su 998 recensioni" "
10 - Eccellente
347
Valutazione di 8 - Buono. 361 su 998 recensioni" "
8 - Buono
361
Valutazione di 6 - Soddisfacente. 166 su 998 recensioni" "
6 - Soddisfacente
166
Valutazione di 4 - Scarso. 87 su 998 recensioni" "
4 - Scarso
87
Valutazione di 2 - Terribile. 37 su 998 recensioni" "
2 - Terribile
37
8,2/10
Pulizia
8,4/10
Personale e servizio
7,6/10
Servizi
7,6/10
Condizioni e dotazioni della struttura
7,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Teagan
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Teagan
Soggiorno di 2 notti ad aprile 2024
10/10 Eccellente
Sally
Viaggio con famiglia e bambini piccoli
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and close to where we wanted to go
Sally
Soggiorno di 1 notte ad aprile 2024
2/10 Terribile
WARUNA, BRISBANE
12 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
WARUNA
Soggiorno di 2 notti a febbraio 2024
Risposta di Sovana, il giorno 29 feb 2024
Dear Waruna,Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana BhattaraiFront Office Manager
8/10 Buono
Brendan
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
15 gen 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Air conditioning wasn’t working correctly. When asking why was told to turn it if for 30 minutes then turn it on. Still would not let us adjust room temperature it was locked on 23 couldn’t turn it down or up.
Other wise enjoyed our stay
Brendan
Soggiorno di 1 notte a gennaio 2024
Risposta di Sovana, il giorno 19 gen 2024
Dear Breandan,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana BhattaraiFront Office Manager
8/10 Buono
Zahra
8 gen 2024
Zahra
Soggiorno di 2 notti a gennaio 2024
Risposta di Mercure Parramatta Team, il giorno 9 mar 2024
Dear Zahra, thank you for your valuable feedback.
10/10 Eccellente
Laurel
7 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Laurel
Soggiorno di 1 notte a gennaio 2024
6/10 Soddisfacente
Teofilo
Viaggio con la famiglia
5 gen 2024
Mi è piaciuto: Pulizia e personale e servizio
Teofilo
Soggiorno di 2 notti a gennaio 2024
Risposta di Sovana, il giorno 19 gen 2024
Dear Teofilo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sovana BhattaraiFront Office Manager
10/10 Eccellente
Krishna
Viaggio con famiglia e bambini piccoli
4 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Krishna
Soggiorno di 3 notti a dicembre 2023
Risposta di Sovana Bhattarai, il giorno 19 gen 2024
Dear Krishna,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely Sovana BhattaraiFront Office Manager
4/10 Scarso
Chaman
Viaggio con famiglia e bambini piccoli
12 dic 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Narrow parking entry, and available for only if you pay extra. Too expensive. Parking entry so narrow that damage your vehicle. Micro dust piled on ductedd aircons everywhere. Not recommend for allergic peoples. Poor air ventilation.
Chaman
Soggiorno di 1 notte a dicembre 2023
Risposta di Zena, il giorno 13 dic 2023
Dear chaman, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asena Gock Assistant Manager.
2/10 Terribile
Andrew
8 dic 2023
Andrew
Soggiorno di 1 notte a dicembre 2023
Risposta di Sovana Bhattarai, il giorno 11 dic 2023
Dear Andrew ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sovana Bhattarai
6/10 Soddisfacente
Steve
4 dic 2023
Steve
Soggiorno di 1 notte a novembre 2023
Risposta di Sovana, il giorno 19 gen 2024
Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sovana BhattaraiAssistant Manager
10/10 Eccellente
Rebecca
Viaggio con la famiglia
4 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rebecca
Soggiorno di 1 notte a dicembre 2023
Risposta di Sovana, il giorno 6 dic 2023
Dear RebeccaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Regards Sovana BhattaraiFront Office Manager
6/10 Soddisfacente
Warren, Taree
Viaggio di coppia
3 dic 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is old and tired. I stayed here 10 years ago and nothing has been updated since then. It served my purpose but it could be better for the price.
Warren
Soggiorno di 1 notte a dicembre 2023
Risposta di Sovana Bhattarai, il giorno 11 dic 2023
Dear Warren,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana Bhattarai
6/10 Soddisfacente
Kristen
28 nov 2023
Mi è piaciuto: Personale e servizio
Kristen
Soggiorno di 1 notte a novembre 2023
Risposta di Sovana Bhattarai, il giorno 6 dic 2023
Dear Kristen ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsSovana Bhattarai
8/10 Buono
Alan
20 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice hotel
Alan
Soggiorno di 1 notte a novembre 2023
Risposta di Sovana Bhattarai, il giorno 6 dic 2023
Dear AlanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai
8/10 Buono
Trudy
19 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Trudy
Soggiorno di 1 notte a novembre 2023
Risposta di Sovana Bhattarai, il giorno 6 dic 2023
Dear TrudyThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards Sovana Bhattarai
6/10 Soddisfacente
John
Viaggio con la famiglia
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
very noisy & only 2 towels for 4 guests
John
Soggiorno di 1 notte a novembre 2023
Risposta di Sovana Bhattarai, il giorno 15 nov 2023
Dear JohnThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsSovana BhattaraiFront Office Manager
4/10 Scarso
Brendan
Viaggio di coppia
1 nov 2023
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Advertised bar and resteraunt only open for breakfast and it wasn’t that nice , understaffed and under trained staff at front counter gave me the wrong room to start not what I booked only moved because I picked them up on it . I had a simple request of fresh milk just a small jug as longlife makes me ill couldn’t be met . In fact the young lady although trying hard and friendly at the reception appeared to not even know what I was asking for “what is mik ??? “ she said her English wasn’t that good . Mini bar nothing in it not stocked 1 bottle of wine after 1 packet of chips . Beautiful facility but presently very poorly run . It’s obvious that costs are being cut would hesitate to stay in another Mercure actually would rather pay more for better service .
Brendan
Soggiorno di 2 notti a ottobre 2023
Risposta di Sovana Bhattarai, il giorno 15 nov 2023
Dear Brendan,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards Sovana Bhattarai
10/10 Eccellente
Gregory, Coolum Beach
Viaggio di lavoro
26 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, rooms were quiet and convenient location
Gregory
Risposta di Sovana Bhattarai, il giorno 1 dic 2023
Dear Greagory,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSovana BhattaraiFront Office Manager
4/10 Scarso
karen
Viaggio con la famiglia
26 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast buffet was disappointing
karen
Soggiorno di 1 notte a ottobre 2023
Risposta di Sovana Bhattarai, il giorno 15 nov 2023
Dear Karen,Thank you for taking the time to tell us about your experience at the Mercure Sydney Paramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details.
10/10 Eccellente
Clare
25 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clare
Soggiorno di 1 notte a ottobre 2023
Risposta di Sovana Bhattara, il giorno 6 dic 2023
Dear Clare ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai
10/10 Eccellente
Sean
Viaggio di coppia, Viaggio di lavoro
25 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There were roadworks outside at night which was noisy. The rest of the stay was fine
Sean
Soggiorno di 3 notti a ottobre 2023
Risposta di Sovana, il giorno 1 dic 2023
Dear Sean ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsSovana BhattaraiFront Office Manager
10/10 Eccellente
Ian
23 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, affordable parking.
Ian
Soggiorno di 3 notti a ottobre 2023
Risposta di Sovana, il giorno 1 dic 2023
Dear Ian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsSovana BhattaraiFront Office Manager
4/10 Scarso
Belinda
19 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Belinda
Soggiorno di 1 notte a ottobre 2023
Risposta di Sovana Bhattarai, il giorno 1 dic 2023
Dear Belinda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!RegardsSovana BhattaraiFront Office Manager
8/10 Buono
Drew
Viaggio di lavoro
18 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location and a good budget hotel but very limited choices other than fast food.
Drew
Soggiorno di 1 notte a ottobre 2023
Risposta di Sovana, il giorno 1 dic 2023
Dear Drew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!RegardsSovana BhattaraiFront Office Manager
10/10 Eccellente
Kylie
13 ott 2023
Kylie
Soggiorno di 2 notti a ottobre 2023
Risposta di Sovana Bhattarai, il giorno 6 dic 2023
Dear Kylie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai
8/10 Buono
CHO
Viaggio con la famiglia
30 set 2023
Mi è piaciuto: Pulizia e comfort della camera
整體算清潔,床算大。
CHO
Soggiorno di 2 notti a settembre 2023
Risposta di SK, il giorno 17 ott 2023
Dear Cho,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Haris
27 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking was paid
Haris
Soggiorno di 3 notti a settembre 2023
Risposta di SK, il giorno 17 ott 2023
Dear Haris,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
8/10 Buono
israfil
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
24 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Need to maintain property slightly better. Liks doors need to be painted...
israfil
Soggiorno di 1 notte a settembre 2023
Risposta di SK, il giorno 17 ott 2023
Dear Israfil,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
6/10 Soddisfacente
Brendan
Viaggio di lavoro, Viaggio con la famiglia
17 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stay here quite often, because it's right for us for all the right reasons but, I think the 15 dollar off street parking fee should be made clear at the time of booking or preferably, not exist at all.
Brendan
Soggiorno di 1 notte a settembre 2023
Risposta di SK, il giorno 17 ott 2023
Dear Brendan,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front office Assistant Manager
8/10 Buono
Cassandra
Viaggio di gruppo
27 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean. Some parts were dated including the carpet
Cassandra
Soggiorno di 2 notti ad agosto 2023
Risposta di SK, il giorno 17 ott 2023
Dear Cassandra,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
6/10 Soddisfacente
Megan
21 ago 2023
Mi è piaciuto: Personale e servizio
Front desk service was great, parking was easy and convenient. Room furnishings were modern, but there was water damage on the roof on our room and mould growing in one of the corners. Bathroom also needs a serious clean.
Megan
Soggiorno di 1 notte ad agosto 2023
Risposta di SK, il giorno 17 ott 2023
Dear Megan,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front office Assistant Manager
8/10 Buono
Donna
Viaggio con la famiglia
20 ago 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice place, rooms a little tired but not too bad. Breakfast buffet very basic and very small compared to other Mercure hotels I have recently stayed at.
Donna
Soggiorno di 2 notti ad agosto 2023
Risposta di SK, il giorno 26 ago 2023
Dear Donna,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about the overall environment, and we're glad to know that you found our rooms acceptable.However, we apologize that our breakfast buffet did not meet your expectations. We always strive to provide a satisfying dining experience for our guests, and we're sorry that the variety and size of the buffet fell short of what you've experienced in other Mercure hotels. Your feedback is invaluable to us, and we'll definitely take it into consideration as we continuously work on improving our services.We hope that despite this, you were still able to enjoy your time here. If you have any more feedback or suggestions, please feel free to share. We would love to have another opportunity to provide you with an even better experience in the future. Thank you for choosing to stay with us.Kind regards,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Emma
17 ago 2023
Emma
Soggiorno di 1 notte ad agosto 2023
6/10 Soddisfacente
bobbi
8 ago 2023
bobbi
Soggiorno di 1 notte ad agosto 2023
Risposta di SK, il giorno 9 ago 2023
Dear Bobbi ,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Carina
Viaggio con la famiglia
31 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect spot with small children. Very quiet.
Carina
Soggiorno di 1 notte a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Carina,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Joina
Viaggio con la famiglia
27 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Joina
Soggiorno di 2 notti a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Joina,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Sally
21 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We just had a lovely stay. We went as a family and was very comfortable. Super clean, lovely staff and great breakfast.
Sally
Soggiorno di 1 notte a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Sally,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
4/10 Scarso
Peter
Viaggio di coppia, Viaggio di lavoro
21 lug 2023
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bathroom door not able to be closed shut. Construction noise next door. Poor shower.
Peter
Soggiorno di 3 notti a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Peter,We would like to extend our sincere apologies for the inconveniences you have experienced during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that your experience fell short of your expectations.Regarding the issue with the bathroom door not being able to close properly, we understand how frustrating this must have been for you. We are actively working to address this problem and ensure that all our doors are in proper working condition to provide you with the privacy you deserve.We also apologize for the construction noise from the neighboring property. We understand how disruptive this can be and we're doing our best to communicate with the relevant parties to minimize the impact on our guests. We appreciate your patience and understanding in this matter.Furthermore, we're sorry to hear that the shower did not meet your expectations. Your feedback is invaluable to us, and we will look into improving the shower experience to ensure that all our guests have a comfortable and enjoyable stay.Please know that your comments have been shared with our management team, and we are committed to making the necessary improvements to enhance your future visits. We hope you will consider staying with us again, allowing us the opportunity to provide you with a much-improved experience.If there's anything else you'd like to share or discuss, please don't hesitate to reach out to our guest services team. We value your feedback and will take all necessary steps to ensure your next stay with us is exceptional.Thank you for choosing to stay with us and giving us the chance to improve.Sincerely,Saad Khan Front Office Assistant Manager
8/10 Buono
Douglas
16 lug 2023
Douglas
Soggiorno di 1 notte a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Douglas,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
8/10 Buono
shanee
Viaggio con la famiglia
14 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Team were polite
Bedrooms were clean
shanee
Soggiorno di 3 notti a luglio 2023
Risposta di SK, il giorno 9 ago 2023
Dear Shanee,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
8/10 Buono
steve
Viaggio di lavoro
22 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was expecting a shower cap that I can use but it wasn't supplied (I did ask but the lady who was fixing my room didn't have one and said she would get me one later but she never did - I guess she forgot). Maybe best to just supply one automatically - quite a basic requirement
steve
Soggiorno di 4 notti a maggio 2023
Risposta di SK, il giorno 28 mag 2023
Dear Steve,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
4/10 Scarso
rachael
21 mag 2023
rachael
Soggiorno di 1 notte a maggio 2023
Risposta di SK, il giorno 28 mag 2023
Dear Rachael,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincere apologies about all the confusions and issue you may had in your previous stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
8/10 Buono
Adrian
Viaggio di coppia
8 mag 2023
Mi è piaciuto: Pulizia e personale e servizio
Get staff, loved the king bed, so comfortable, great access to food shops and a great place to eat at the Bowls club next door. Hope they get the hot water sorted on 6th floor.
Adrian
Soggiorno di 2 notti a maggio 2023
Risposta di SK, il giorno 10 mag 2023
Dear Adrian,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
10/10 Eccellente
Andrew
4 mag 2023
Mi è piaciuto: Pulizia e personale e servizio
Clean anf styliish
Andrew
Soggiorno di 2 notti ad aprile 2023
Risposta di SK, il giorno 5 mag 2023
Dear Andrew,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
2/10 Terribile
JOHN
Viaggio di lavoro
23 apr 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Paying $248.00 day shower blocked up furniture missing from room, changed room no soap, no face towel,no hotwater for 2 days
Food at dinning room pretty ordinary, I have never given out such a poor rating & its a wake up call for Accor
JOHN
Soggiorno di 6 notti ad aprile 2023
Risposta di SK, il giorno 1 mag 2023
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
6/10 Soddisfacente
Rodney
Viaggio di lavoro
20 apr 2023
Mi è piaciuto: Servizi
The Mecure is a little tired nowadays and it shows. The rooms are nice and a decent size but dining facilities are not up to scratch
Rodney
Soggiorno di 1 notte ad aprile 2023
Risposta di SK, il giorno 1 mag 2023
Dear ,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are going through some renovation and we have completed out top 2 floors. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
8/10 Buono
Kristen
Viaggio con famiglia e bambini piccoli
27 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Air conditioning was confusing
Kristen
Soggiorno di 4 notti a marzo 2023
Risposta di SK, il giorno 31 mar 2023
Dear Kristen,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Sorry to hear about the Air con confusion you may had.Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager
4/10 Scarso
Luke
Viaggio con la famiglia
26 mar 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unfortunately our stay was not up to the standard we have come to expect from this property. Upon arrival we noticed the floor was quite dirty with stains.
As a booking for 4 people we were only given 2 bath towels and also noticed that the TV was broken and could not be used.
Luke
Soggiorno di 2 notti a marzo 2023
Risposta di SK, il giorno 31 mar 2023
Dear Luke,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager
4/10 Scarso
Kylie
Viaggio con la famiglia
25 mar 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beds were comfortable. Rooms were clean. Hotel is tired and needs work
Kylie
Soggiorno di 1 notte a marzo 2023
Risposta di SK , il giorno 31 mar 2023
Dear Kylie,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager