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Recensioni per Mercure Sydney Rouse Hill

4 out of 5
Mercure Sydney Rouse Hill
Commercial Road & Windsor Road, Rouse Hill, NSW

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 204 su 322 recensioni" "
Valutazione di 8 - Buono. 85 su 322 recensioni" "
Valutazione di 6 - Soddisfacente. 18 su 322 recensioni" "
Valutazione di 4 - Scarso. 6 su 322 recensioni" "
Valutazione di 2 - Terribile. 9 su 322 recensioni" "

9,6/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

SANDEEP

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di E-Jay H, il giorno 27 apr 2024
Dear Sandeep,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was beautiful
Soggiorno di 1 notte a febbraio 2024
Risposta di E-Jay H, il giorno 5 apr 2024
Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

8/10 Buono

Auriel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Ejay, il giorno 29 mar 2024
Dear Auriel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Trudi

Soggiorno di 1 notte a marzo 2024
Risposta di Ejay, il giorno 22 mar 2024
Dear Trudi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

6/10 Soddisfacente

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
pillow selection limited.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ejay, il giorno 18 feb 2024
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill,We are sorry that your stay wasn’t to your expectations,We are a small hotel and only have the standard assortment of pillows,We have passed your review on to management as we take all reviews seriously and endeavor to improve our hotel our guests experience.Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. Sincerely, Ejay Front Office Manager

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s so comfortable and spacious and quiet and having restaurants and bars code by within walking distance is fabulous
Soggiorno di 3 notti a febbraio 2024
Risposta di Ejay, il giorno 18 feb 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

8/10 Buono

Danny

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall, I enjoyed staying here. It was convenient, quiet and comfortable. I did find it ridiculous that after leaving the Mean Fiddler restaurant at 8pm to change clothes, that I was refused entry when trying to re enter a function that I was part of. Checkout was fast and easy. The young staff are polite and very helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ejay, il giorno 4 feb 2024
Dear Danny, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have passed your comments onto the FiddlerThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

8/10 Buono

Fadol

Everything is good
Soggiorno di 1 notte a gennaio 2024
Risposta di Ejay, il giorno 27 gen 2024
Dear Fadol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable Stay
Room is clean and serviced daily (except on Christmas Day). Bed and pillow are comfortable. Has Foxtel. Reception staff all very friendly and helpful. The Fiddler conveniently located next door serves good generous meals and has a variety of settings to suit different occasions. Rouse Hill town centre is 10-15 min walk away. It is really one big shopping centre. Finally, would suggest hotel replace bedside furniture with ones with drawers.
Soggiorno di 7 notti a dicembre 2023
Risposta di E-Jay H, il giorno 5 gen 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We will pass on your suggestion of different bedside tables.Sincerely, Ejay Front Office Manager

8/10 Buono

Douglas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di E-Jay H, il giorno 24 dic 2023
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Judy

Viaggio con la famiglia
Easily accessible Excellent eateries available
Soggiorno di 1 notte a dicembre 2023
Risposta di E-Jay H, il giorno 11 dic 2023
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Andrew

Soggiorno di 1 notte a dicembre 2023
Risposta di Ejay, il giorno 12 dic 2023
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great will be bzvk
Soggiorno di 1 notte a dicembre 2023
Risposta di Ejay, il giorno 10 dic 2023
Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Ejay, il giorno 9 dic 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Ejay, il giorno 9 dic 2023
Dear Claire,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome stay will be back
Soggiorno di 1 notte a novembre 2023
Risposta di Ejay, il giorno 28 nov 2023
Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always great. Back again soon.
Soggiorno di 2 notti a novembre 2023
Risposta di Ejay, il giorno 29 nov 2023
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Ejay, il giorno 22 nov 2023
Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

8/10 Buono

Ron

Soggiorno di 1 notte a novembre 2023
Risposta di Ejay, il giorno 9 dic 2023
Dear Ron,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and comfortable
Soggiorno di 1 notte a novembre 2023
Risposta di E-Jay H, il giorno 12 nov 2023
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Kurt

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di E-Jay H, il giorno 9 nov 2023
Dear KurtWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Morgan

Soggiorno di 1 notte a ottobre 2023
Risposta di Ejay, il giorno 22 nov 2023
Dear Morgan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Jason

Soggiorno di 1 notte a ottobre 2023
Risposta di E-Jay H, il giorno 9 nov 2023
Dear JasonWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Penny

Viaggio con la famiglia
The fiddler next door. However food available at a bit of a later time would of been better
Soggiorno di 1 notte a ottobre 2023
Risposta di E-Jay H, il giorno 9 nov 2023
Dear PennyWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.The Fiddler is only open later on Fridays and Saturdays. We are very sorry your were unable to order food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 5 notti a ottobre 2023
Risposta di E-Jay H, il giorno 9 nov 2023
Dear MaryWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

8/10 Buono

Wendy

Soggiorno di 1 notte a settembre 2023
Risposta di E-Jay H, il giorno 4 ott 2023
Hello Wendy, Thank you for choosing to stay us. we are glad to see that you had a enjoyable stay with us. We look forward to seeing you stay with us again soon. Warm Regards, E-Jay HMercure Sydney Rouse Hill

10/10 Eccellente

Duncan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Paulina - Duty Manager, il giorno 13 set 2023
Hello Duncan,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

10/10 Eccellente

Taylor, Wangaratta

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay for business trip. Very clean and new. Pub next door is a great overall restaurant.
Soggiorno di 1 notte ad agosto 2023
Risposta di Paulina - Duty Manager, il giorno 9 set 2023
Dear Taylor,Thank you so much for taking the time to leave a review. I am pleased to hear you had a great time during your business trip here at Mercure Sydney Rouse Hill. We do hope to welcome you back to the hotel in the future.

6/10 Soddisfacente

Socorro Mae, Wodonga

Soggiorno di 1 notte ad agosto 2023
Risposta di Paulina - Duty Manager, il giorno 13 set 2023
Hello Socorro Mae,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly, good food
Soggiorno di 1 notte ad agosto 2023
Risposta di Paulina - Duty Manager, il giorno 13 set 2023
Hello Jessica,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

8/10 Buono

Lisa

Soggiorno di 1 notte a luglio 2023
Risposta di Paulina - Duty Manager, il giorno 13 set 2023
Hello Lisa,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

10/10 Eccellente

Rebecca

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoy my accommodation very lovely staff
Soggiorno di 1 notte a luglio 2023
Risposta di Paulina - Duty Manager, il giorno 8 lug 2023
Dear Rebecca,Thank you for taking the time to leave a review. I am pleased to hear you enjoyed your accommodation at the Mercure Sydney Rouse Hill and found our staff to be hospitable and friendly. I do hope we can welcome you back to the hotel in the future.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Paulina - Duty Manager, il giorno 1 lug 2023
Dear Paul,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Paulina - Duty Manager, il giorno 1 lug 2023
Dear Richard,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

10/10 Eccellente

Rami

Soggiorno di 2 notti a giugno 2023
Risposta di Paulina - Duty Manager, il giorno 6 ago 2023
Dear Rami,Wow a 5/5! Thank you so much for taking the time to leave a rating. I am pleased to see you enjoyed your stay at the Mercure Sydney Rouse Hill. We do hope to welcome you back to the hotel in the future!

10/10 Eccellente

Loan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Paulina - Duty Manager, il giorno 1 lug 2023
Dear Loan,WOW, Thank you for the 10/10 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

4/10 Scarso

Ben

Soggiorno di 1 notte a giugno 2023
Risposta di E-Jay, il giorno 13 giu 2023
Hello Ben, Thank you for choosing to stay with us. I am disappointed to see that you did not have a enjoyable stay with us. The Breakfast is only included for adults as its 29 per adult/per night. The terms are outlined at the time of booking and also in the confirmation when you make the reservation. We hope you understand. We do look forward to your next stay with us with this understanding. Kind Regards,E-Jay HarrisFront Office Manager. Mercure Sydney Rouse Hill

10/10 Eccellente

Rithmika

Soggiorno di 1 notte a giugno 2023
Risposta di Paulina - Duty Manager, il giorno 1 lug 2023
Dear Rithmika,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

10/10 Eccellente

Ali

Soggiorno di 2 notti a maggio 2023
Risposta di Paulina - Duty Manager, il giorno 1 lug 2023
Dear Ali,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

10/10 Eccellente

Yvette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
i liked the fact the rooms were very quiet especially facing the main room, only down fall it was very hard to find a parking spot as it shares the carpark with The Fiddler but cant fault the room or the staff
Soggiorno di 1 notte a maggio 2023
Risposta di Paulina - Duty Manager, il giorno 1 giu 2023
Dear Yvette,Thank you for your review! I am pleased to hear you enjoyed your stay at the Mercure Sydney Rouse Hill. I will share your comments regarding the staff as I am sure it will serve as great motivation!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best places I’ve stayed at. Definitely recommend it 😊
Risposta di Paulina - Duty Manager, il giorno 2 mag 2023
Dear John,Thank you for taking the time to leave a review. Thank you for the 5/5 rating! I am pleased you enjoyed your stay with us and we thank you for recommending us! We do hope to welcome you back to the hotel in the near future.

8/10 Buono

Danielle

Soggiorno di 3 notti ad aprile 2023
Risposta di Paulina - Duty Manager, il giorno 2 mag 2023
Dear Danielle,Thank you for taking the time to leave a review and for giving us a 8/10 rating! Please do let us know how else we may improve our services to increase guest satisfaction and experience. We do hope to welcome you back to the hotel in the future.

10/10 Eccellente

Michele

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms are well appointed and bathroom is spacious. Lots of parking and well placed if you want a meal or a drink. Best value hotel in the area!
Soggiorno di 1 notte ad aprile 2023
Risposta di Valeria - Reception Team, il giorno 29 apr 2023
Dear Michele,Thank you for taking the time to leave a review. We are glad you enjoyed your stay here at Mercure Sydney Rouse Hill. We do hope we will welcome you back to the hotel in the future.

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay.
Soggiorno di 1 notte ad aprile 2023
Risposta di Valeria - Reception Team, il giorno 29 apr 2023
Dear Daniel,Thank you for your 5/5 star review! We are glad you enjoyed your stay at Mercure Sydney Rouse Hill. We do hope to see you back here again soon.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very clean and modern lovely comfortable bed
Soggiorno di 2 notti ad aprile 2023
Risposta di Paulina - Duty Manager, il giorno 17 apr 2023
Dear Sharon,Thank you for taking the time to leave a review. I am glad to see you found the hotel to be clean, modern and most importantly comfortable. I do hope we will welcome you back to the hotel in the future.

10/10 Eccellente

Tony

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 3 notti ad aprile 2023
Risposta di Paulina - Duty Manager, il giorno 17 apr 2023
Dear Tony,Thank you for the 5/5 star review! We do hope to welcome you back to the Mercure Sydney Rouse Hill in the future.

10/10 Eccellente

Angeline

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The lovely receptionist on arrival ,the clean room ,bed was comfortable, and the venue next door
Soggiorno di 1 notte ad aprile 2023
Risposta di Paulina - Duty Manager, il giorno 17 apr 2023
Dear Angeline,Thank you for taking the time to leave a review especially a 5/5 stars review!! I am pleased to let you know Sam was the receptionist which you encountered upon arrival. I will pass down the compliment to her! I thank you again for the review and do hope to welcome you back in the future.

6/10 Soddisfacente

jared

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
mostly a very nice hotel
the hotel was lovely to stay in, clean and pristine. however, my car was hit in the parking lot and they have no cameras. additionally in the morning, when i went for breakfast they didnt ask if I had pre-paid, so after waiting in the restaurant, i had to go back and get a voucher which was just mildly annoying.
Soggiorno di 1 notte a marzo 2023
Risposta di Paulina - Duty Manager, il giorno 2 mag 2023
Dear Jarred,Thank you for taking the time to leave a review. As I am pleased to hear you found the hotel to your liking, I do however sincerely apologise for the experience you had with your car. We are able to bring this matter forward with our security team if you require any footage. As for the breakfast I do apologise for any miscommunication and do hope this will not deter you from returning to the hotel in the future.

8/10 Buono

Todd

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Frustrating
Terrific hotel. Great location. But why they insist on producing a physical credit card in 2023. Don’t carry one and will not. Get with the times.
Soggiorno di 1 notte a marzo 2023
Risposta di Paulina - Duty Manager, il giorno 31 mar 2023
Dear Todd,We appreciate your time for leaving a review regarding your recent stay. I do understand your frustration however we have this policy for fraud prevention. Without sighting the physical card we can not determine that this card belongs to the same person that is standing in front of us. Furthermore, we can not verify that card that was used to pay is the same card that is in our system as we do not have the full card details. Reiterating with the point above, as we can not verify if the card belongs to yourself or someone else, later they can dispute the charge with the bank. We have incorporated this policy within our terms and conditions on all our booking sites for all guests to be aware prior to arrival. Alternatively, we do accept cash for payments and bonds if you do not have physical cards with you.

10/10 Eccellente

Shakira

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2023
Risposta di Rezz A - Guest Experience Manager, il giorno 9 mar 2023
Dear Shakira, Thank you for the 5 out of 5 rating, I am glad your stay met your expectations well. We do hope to see you back here again soon. With Best Regards, Rezz A - Guest Experience Manager