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Recensioni per Hotel Tugu Lombok

5 out of 5
Hotel Tugu Lombok
Jl. Pantai Sire, Sire Beach, Tanjung, Lombok

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 97 su 114 recensioni" "
Valutazione di 8 - Buono. 11 su 114 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 114 recensioni" "
Valutazione di 4 - Scarso. 2 su 114 recensioni" "
Valutazione di 2 - Terribile. 0 su 114 recensioni" "

9,6/10

Pulizia

9,8/10

Personale e servizio

9,6/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a settembre 2019

10/10 Eccellente

Herve

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved Hotel Tugu for its cultural authenticity , staff kindness and great amenities. Highly recommended
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Geoffroy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lovely staff. Top hotel & restaurant. Very nice stay. Recommend
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Uma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023

10/10 Eccellente

Guy

Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Danny Lim Seng Hin, Singapore

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You're right on the beach but you never feel you don't have just the right privacy. The staff are warm and friendly and genuine, and the service excellent.
Soggiorno di 6 notti a giugno 2023

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The most relaxing and heavenly location. Peaceful and tranquil. A Truly beautiful paradise.
Soggiorno di 5 notti ad aprile 2023

10/10 Eccellente

Robert C

Soggiorno di 8 notti a dicembre 2022

10/10 Eccellente

Amanda

Soggiorno di 8 notti a dicembre 2022

10/10 Eccellente

Florian

Soggiorno di 6 notti a ottobre 2022
Risposta di Hotel Tugu Lombok team, il giorno 19 ott 2022
Dear Mr. Florian, Thank you for your kind excellent review on us. We are so happy that we could serve you as your expectation, we'd share with our team. Best regards, Hotel Tugu Lombok team

10/10 Eccellente

Ouiza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quelques jours de tranquillité
L'endroit est beau. Plage privée siper sympa. On y a même pris 1 bateau privé pour Gili. La nourriture est super bonne. Les chambres sont spacieuses mais ne contiennent pas de secge cheveux bizarrement (ol faut le demander ce pauvre sec cheveux sans embout). Le massage par contre a éviter car c'est le plus nul qu'on ait eu. Le personnel du restaurant est hyper sympa.
Soggiorno di 2 notti ad agosto 2022
Risposta di Hotel Tugu Lombok team, il giorno 13 ott 2022
Dear Ms. Ouiza, Warm greetings from Hotel Tugu Lombok. Thank you very much for rating us with the excellence mark/review. We are so happy that we could make your stay memorable, nice, enjoyable and our staff is very kind/friendly. We are apologize, the hair dryer is based on the request. For the massage, we're also apologize that it didn't get your expectation, our therapist is from the local people with lot of experience and the spa will be at our Hening Swarga Spa temple. We hope to see you soon again in the future at Hotel Tugu Lombok. On behalf of: Hotel Tugu Lombok team

10/10 Eccellente

Mourad

Soggiorno di 1 notte a settembre 2022
Risposta di Hotel Tugu Lombok team, il giorno 13 ott 2022
Dear Mr. Mourad, Warm greetings from Hotel Tugu Lombok. Thank you very much for rating us with the excellence mark/review. We are so happy that we could make your stay memorable, nice without any problem. We hope to see you soon again in the future at Hotel Tugu Lombok. On behalf of: Hotel Tugu Lombok team

4/10 Scarso

Daniel

I really did not expect to be awaken at 4:30 am every morning. Not just one speaker….but 4 around the property. You can’t even rest!!! Go there at your own risk.
Soggiorno di 8 notti a maggio 2022

10/10 Eccellente

Laurine

Soggiorno di 6 notti a maggio 2022

10/10 Eccellente

kazuki

Soggiorno di 2 notti a maggio 2022

6/10 Soddisfacente

Yuyu

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte ad aprile 2022

10/10 Eccellente

Wayne

Soggiorno di 1 notte a dicembre 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A beautiful family vacation
Beautiful property and amazing staff. I will definitely go back
Soggiorno di 1 notte a dicembre 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fam. Bjoerk
is not difficult to find a more luxurious place, but we think it will be harder to find one with more feeling and charm. Absolutely wonderful staff, nice helpful and always with a smile. A wonderful place.
Soggiorno di 3 notti a marzo 2020
Risposta di aidi, il giorno 14 mar 2020
Dear Ms/Mr. Bjoerk, Thank you for feedback, it really help us to improve and keep our level service. we looking forward to host you again the near future, and please visit our website to make sure that we guarantee to provide you the best price as repeater. Thank you. Regards, Hotel Tugu Lombok

10/10 Eccellente

MEHDI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
In one word : Amazing !
Our experience at TUGU was above our expectations. First of all, the hotel is different from what you find usually in the region as it is very authentic, not so modern but well maintained. The location is just perfect with easy access to Gili islands. The staff is very counsious and takes good care of the customers (a special thanks to Ruslan from the restaurant and to all the staff). The only negative point would be the average price of the food at the restaurant which is in my opinion a bit expensive.
Soggiorno di 1 notte ad agosto 2019
Risposta di Hotel Tugu Lombok, il giorno 18 ago 2019
Dear Mehdi, Thank you for the feedback and glad to hear that you had great experience at Tugu Lombok. regarding the price of menu, we will follow up with the management. we would love to welcome you again in the near future. Thank you.

8/10 Buono

Christian D Johnston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very unique hotel - I would recommend
The hotel is very unique and different than any I’ve stayed in over my years of travel. I really enjoyed the private pool in the honeymoon suite which I definitely recommend over the oceanfront room. I definitely would recommend this hotel as it was a great experience. Also recommending going to see waterfall via a 90 minute car ride and Gili islands via boat day boat trip both were well worth it. The service is amazing and very personalized they remembered my breakfast order and the sauces I liked daily. Only suggestion would be that it needs a few upgrades and could be a bit cleaner. This is only comparing it to a 5 star standard, by no means did I think it was dirty or poorly maintained but that’s the only thing I think could be improved. Was a very nice difference from our hotel in Bali which was much more crowded. Overall would recommend this hotel.
Soggiorno di 3 notti a luglio 2019
Risposta di Aidi, il giorno 9 lug 2019
Dear Christian, Thank you for your feedback and glad to hear that you have a great experience at Hotel Tugu Lombok. and Thank to bring the suggestion as it our concern to keep our high standard and improvement day to day. we looking forward to welcome you again in the near future. warm regards,

10/10 Eccellente

Grace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Unique and Romantic Hotel
The service is great! All the staff is amazing and very friendly. Especially the one on the beach activity centre. I wanted to snorkel and bring my 3 young kids with me. 2 guys brought us to the snorkel spot with canoe and paddle board. They showed us the spot and kept us save and bring us back. we had a really good time. The breakfast is good, lunch and dinner is just okay. Nothing special. The hotel is really unique and romantic. But my kids found it a bit scary. A bit dark and have a lot of statue.Maybe more suitable to couples and young family. The only cons is there’s a lot of mosquitos. So make sure to put on the mosquito repellent.
Soggiorno di 1 notte a giugno 2019
Risposta di Aidi, il giorno 10 lug 2019
Dear Grace, Thank you for your feedback and review, Glad to hear that you like Tugu Lombok. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales (the Mahabarata Romance) and forgotten story from yesteryear. the Owner itself is the biggest antique collector in south east asia. your feedback really help us to improve our standard and service. we looking forward to welcome you again in the near future. Thank you.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is beautifully decorated, it’s like a massive open air art gallery. The service is excellent, the staff is fantastic and the food was very good.
Soggiorno di 7 notti a maggio 2019
Risposta di Aidi, il giorno 10 lug 2019
Dear Value Guest, Thank you for your feedback. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales and forgotten story from yesteryear. the Owner itself is the biggest antique collector in south east Asia. Glad to hear you have a memorable stay with Us, we looking forward to welcome you again in the near future. Thank you.

8/10 Buono

Julien+Gaynor, Belgium

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed at Hotel Tugu from the 8th to the 12th of May 2019. What an awesome way to start our honeymoon adventure in Indonesia. We stayed in a beautiful bungalow with a king-sized bed and an outdoor bathroom. The WIFI, air condition and minibar were very pleasing. The hotel is a lavish museum of adventure contained on a lush green property with fabulous pools, artistic Indonesian décor, a relaxing spa and a pretty beach. The staff was amazing and very attentive and the food and cocktails were fresh, delicious, exotic and most important plentiful. Afternoon tea was always a delight and relaxing at any of the hotel’s amenities was just perfect. The only downside to the hotel was that once you are there you do not want to leave the premises to explore the local area which was also interesting i.e. the Elephant park and The Gillies. When we return to Indonesia it will definitely be our first stop and we would recommend it to every and anyone who is looking for a beautiful experience in Lombok.
Soggiorno di 4 notti a maggio 2019
Risposta di Aidi, il giorno 10 lug 2019
Dear Julien & Gaynor, Thank you for your feedback and share your review, Glad to know that you have a memorable stay with Us. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales and forgotten story from yesteryear. your feedback really help us to improve our standard and service day to day. we looking forward to welcome you again in the near future. Thank you.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic hotel. Everything was perfect. The staff couldn't be more helpful. Paradise style location, beautiful infinity pools, great food, fantastic drinks. Facilities were great. In short, one of the best places I've ever stayed in, brilliant attention to detail all around.
Soggiorno di 4 notti ad aprile 2019
Risposta di Tugu Lombok, il giorno 3 mag 2019
Dear Value Guest, thank you for your positive feed, your feedback really help us for improvement and to keep Tugu Lombok standard service. please feel free to contact us for further reservation and assistance. Regards,

10/10 Eccellente

Kerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad aprile 2019
Risposta di aidi, il giorno 10 apr 2019
Dear Kerry, Thank you for positive feedback, we do precipitated in regards to keep our standard of service. please feel free to contact our staff if we can your further assistance. have a pleasant memorable stay at Tugu Lombok.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wir waren Ende November für 12 Nächte in diesen wundervollen Anlage. Das Team von tugu ist immer bemüht das einen nichts fehlt und man sich wie zu Hause fühlt. Man kann es einfach nur empfehlen dieses traumhafte Hotel.
Soggiorno di 12 notti a novembre 2018
Risposta di Aidi, il giorno 14 dic 2018
Dear Valued Guest, Thank you your feedback and glad to hear that you enjoying your stay at Hotel Tugu Lombok. please visit our hotel website in regards that you update the promotions for your next reservation and do not hesitate to contact us if there any we can do for your future reservation. we do appreciate for your feedback and looking forward to welcome you again in the near future. warm regards

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hotel ever!
Amazing hotel in a fabulous location. I cannot think of anything they could have done better.
Soggiorno di 3 notti a novembre 2018
Risposta di Aidi, il giorno 5 dic 2018
Dear Matthew, Thank you for your prompt review and to choose Tugu Lombok as your holiday destination. glad to hear that you are enjoying to stay with us. looking forward to welcome you again in the near future.

10/10 Eccellente

Marissa, Los Angeles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We went a few weeks after they re opened due to the earthquakes and we were a little nervous but it was absolutely amazing. The property is insanely beautiful. The hotel did not look like it had any damage at all. The staff was incredible and so helpful and Accommodating. One of the most beautiful places Ive ever stayed. Highly recommend!!!
Soggiorno di 2 notti a ottobre 2018

10/10 Eccellente

KEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
これ以上無いほどのパーフェクトなリゾート
系列ホテルのトゥグ・バリにも宿泊しましたが、スタッフの質、部屋の造り、レストランのレベル、リゾートの快適度等、全てにおいてこちらのほうが上回っていると思います。これ以上無いほどのパーフェクトなリゾートです。震災でリゾートの一部が被害を受けたそうですが、一日も早い復旧をお祈り申し上げます。
Soggiorno di 7 notti a settembre 2018

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a giugno 2018

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
Awesome hotel, recommended to those who want a quiet stay in Lombok
Soggiorno di 3 notti a giugno 2018

10/10 Eccellente

Tom, Sydney, Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Tugu Lombok
Beautiful hotel. Great food. Amazing Experience. V friendly staff
Soggiorno di 5 notti a maggio 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay was wonderful! The property is beautiful and the staff is excellent.
Soggiorno di 3 notti a maggio 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel with a stunning beach
We have just returned form the most amazing holiday where we stayed at Hotel Tugu, I can honestly say that all the staff went above and beyond to make sure we enjoyed our stay there. Thank you very much to the team at Tugu, we will definitely be going back for another visit.
Soggiorno di 14 notti a ottobre 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Tugu: a place to be
If you prefer a more quite island to Bali, Lombok is a good choice. Even if the Tugu is not really in the center of everything it is an excellent choice for those seeking a more relaxing and calm holiday at a very nice beach.
Soggiorno di 4 notti a ottobre 2017

10/10 Eccellente

patrick, switzerland

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
amazing stay
if you visit lombok and you can afford the hotel then go. amazing enviroment. top staff, food and facility. due to the lack of activities outside of the hotel what has nothing to do with the just because its a bit outside of the main attractions i recomend to go not more than 1 week because you will always stay inside the facility. but its worth to go and relax and having a great expirience.
Soggiorno di 2 notti a maggio 2017

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Okay, but way overrated and overpriced
This hotel gets excellent reviews, and I'm not sure why. The facilities are old, both in a charming way but also in just a tired, used way. Service is generally excellent, but you come to expect that in places like Lombok and Bali. Dinner on the beach was nice, and they don't charge extra for serving it on the beach, but the food is expensive and generally so so; sometimes quite good, sometimes not. The beach is beautiful and private, but you can't really swim because the water is both very shallow and rocky. Overall, it was okay, but way too expensive for the room, which did not even have a decent couch or really comfortable place to site.
Soggiorno di 1 notte a settembre 2017

10/10 Eccellente

R Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Unique
A truly remarkable place for non-generic luxury. The bed was bigger than some of the rooms I've stayed at in Japan. The staff was friendly and personal - everyone knew our names. A very peaceful and relaxing stay.
Soggiorno di 4 notti a giugno 2017

10/10 Eccellente

T, Hong Kong

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An excellent escape in Lombok with 5 star services
From the moment we started coordinating with the hotel by email and entered the hotel upon our arrival with staff greeting us throughout our stay until the departure it's been fabulous. Smiles are everywhere in the hotel. All staff are friendly, helpful, courteous, etc!! To be fair all has been great the environment, people, facilities, foods and their service. Definitely will come back again. P.S. Location is great if you want to go to Gili Islands.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
amazing hotel, very friendly and attentive workers.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
REMOTE AND UNIQUE
This would have to be without a doubt the most unique and beautiful hotels we have ever visited. The staff were outstanding and the beach location was remote but well worth the two hour drive from the airport. We began the day swimming with turtles and ended it with dinner on the beach. The only negative was the slow kitchen service but that didn't stop us from having a memorable Lombok experience. The perfect getaway !

10/10 Eccellente

chrisphillipson, Northampton UK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing Hotel
Fantastic Hotel with 37 rooms spread throughout extensive, well kept gardens. Hotel is full of character buildings, curios and statues, harking back to an ancient Indonesia. Food was great. Staff were excellent, very friendly and extremely helpful. Nothing was too much trouble. Everyone knew our names and our preferences - a truly lovely personal service. Really impressed with the cleanliness of the hotel, the grounds and the beach. Loved the close proximity to nature - butterflies, birds and at night, bats. The inside/outside bathroom was an unusual feature.

10/10 Eccellente

GG, Dorset, UK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A beautiful hotel on a stunning beach
Excellent hotel with wonderful staff, has two great pools and stunning gardens and beach. Great trips to the Gili Islands can be arranged and the restaurant is outstanding

8/10 Buono

Anne, ontario canada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super friendly staff, excellent food, pools, beach & activities.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An absolutely amazing and beautiful resort. One has to see it to really appreciate the scope and grandeur of the property. Staff were incredibly friendly and so attentive. The food was superb and the restaurant's hours so flexible and open. On the vast grounds of the hotel, there are museum quality statues, antiques and artwork everywhere. Each day I saw something new and intriguing. Management and customer relations personnel were always present and went out of their way to be helpful. I would highly recommend this hotel-probably the best overall resort stay our family has ever experienced.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Wendy, Kuala Lumpur

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An absolute delightful place to stay!
This was a wonderful little piece of paradise. Property was quaint with a great private beach. Hotel staff went out of their way to provide excellent customer service. Food was good and reasonably priced and the ambience perfect. Our flight was delayed and we got to the hotel late. Manager on duty called the kitchen staff back and made dinner for us!

10/10 Eccellente

KEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
滞在してみないと本当の良さは分からない
何から何までが素晴らしいホテルです。静寂で素晴らしい自然環境、レストランのクオリティ、フレンドリーなスタッフ等々、全てが完璧なホテルだと思います。ただ、滞在してみないと本当の良さは分からないと思います。

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The photos do not do it justice
Very cool, eclectic decorations, absolutely perfect service from the very smiley caring staff, great location, perfect for trips to the gilis but able to come back to a clean peaceful setting. Excellent snorkelling right off the beach, tasty food... Cannot fault it.