Reception

Reviews of Fincastle Motor Inn

2.5 out of 5
Fincastle Motor Inn
1690 Fincastle Tpke, Tazewell, VA

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 93 reviews" "
Rating 8 - Good. 40 out of 93 reviews" "
Rating 6 - Okay. 15 out of 93 reviews" "
Rating 4 - Poor. 10 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to visit.
Stayed 2 nights in Oct 2023
Response from PJ on 8 Oct 2023
Thank you for the great review. We hope you’ll stay here again.

8/10 Good

Tammie

Stayed 1 night in Sep 2023
Response from PJ on 6 Oct 2023
Thank you for the awesome rating. We hope you enjoyed your stay.

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Not a new “modern” Place but a great place to stay. Quiet, out of the way but accessible.👍
Stayed 1 night in Sep 2023
Response from PJ on 14 Sep 2023
Thank you for the great review. It is nice to hear that you found our location to be quiet yet accessible. We're glad you found it to be a great place to stay, and we hope you'll visit us again. Thank you.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from PJ on 14 Sep 2023
Thank you for the awesome rating.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked me in was very friendly and asked if i would like a room close to some other motorcycle riders there as she explained how nice they were
Stayed 1 night in Aug 2023
Response from PJ on 14 Sep 2023
Thank you for the nice review. We are glad to hear of your experience of staying at our motel. We hope you enjoyed your stay, and we wish that you'll visit us again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Not luxurious by any standards but quite adequate and reasonably priced for a one night stay in a town that is not on your regular radar.
Stayed 1 night in Sep 2023
Response from PJ on 8 Sep 2023
Thank you for the review. Our motel provides basic amenities and a comfortable place to sleep for a night in a quiet location for an adequate price. We hope we met your needs. Thank you once again for the rating and the review.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 2 nights in Aug 2023
Response from PJ on 27 Aug 2023
Thank you for the awesome rating. We hope you enjoyed your stay.

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
The room was not properly clean when I entered, but when I told the front desk, she came and cleaned it. However, then the cleaning fluid smell was so strong. Also, I could hear other people's TVs. And a group of people sat outside my room in their chairs and drank alcohol and talk. It was very trashy. I would never stay there again.
Stayed 1 night in Jul 2023
Response from PJ on 30 Jul 2023
Thank you for the review. We are sorry that the room was not very clean when you entered. Generally, this is not the case but we do apologize for this particular time. There is a possibility that someone had their TV volume too high, which is always something we can inform them about when you notify us about it. Many of our guests enjoy sitting outside their room and enjoy the fresh air, however, if that is something that is inconvenient to you, then please do accept our apologies. Either way, it was great to hear from you and thank you for staying at the Fincastle Motor Inn.

4/10 Poor

True

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing. Got no other hotel choices. Only hotel in town.
Stayed 4 nights in Jul 2023
Response from PJ on 14 Jul 2023
Thank you for the review. We hope you enjoyed staying at the Fincastle Motor Inn.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from PJ on 4 Jun 2023
Thank you for the awesome rating. We hope you enjoyed your stay.

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for.
Desk was friendly and polite but motel is old, outdated. The grout was nasty. Toilet tank propped up with a 2x4. Nasty old woman 2 rooms down smoking like a chimney in her doorway and my room was no smoking. Bed spread felt like a moving blanket.
Stayed 2 nights in May 2023
Response from PJ on 18 May 2023
Thank you for the review. We are glad to hear that the desk was friendly and polite to you. We are sorry for any inconvenience you experienced while staying here. Thank you for the review again and we hope you enjoyed your stay.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The Fincastle Motor Inn is an older property, but very clean. I have stayed here previously and when in the area, would stay here again. It is quiet and the owners are friendly and welcoming.
Stayed 4 nights in May 2023
Response from PJ on 16 May 2023
Thank you for staying at the Fincastle Motor Inn. We are happy to know that you found the property to be very clean, and the owners to be friendly and welcoming. We hope you enjoyed your stay, and thank you for the review.

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from PJ on 15 May 2023
Thank you for the review

10/10 Excellent

Brinda

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple rooms, not too expensive, clean, perfect for a one night stay.
Stayed 1 night in Jan 2023
Response from PJ on 15 Jan 2023
Thank you for the review. We are glad you found the rooms to be affordable, and great for a one-night stay. Our housekeeper works very hard to keep the rooms clean. Thank you for staying at the Fincastle Motor Inn. We hope you enjoyed your stay.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2022
Response from PJ on 1 Sep 2022
Thank you for the wonderful rating. We really hope you enjoyed your stay.

8/10 Good

Anita J, Bakersville

Travelled with family
Liked: Staff & service
Old needs remodeling but clean and friendly owners.
Stayed 1 night in Jul 2022
Response from PJ on 1 Aug 2022
Thank you for the nice rating. It is good to know that you found the rooms to be clean and the owners to be friendly. Yes, we can use some updates. Thank you again for the good rating.

8/10 Good

Jan

Stayed 2 nights in Jul 2022

8/10 Good

Darcy

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from PJ on 19 Jul 2022
Thank you for the great rating.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from PJ on 21 May 2022
Thank you for the awesome review or rating. We hope you enjoyed your stay.

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was courteous.
Stayed 2 nights in Dec 2021
Response from PJ on 13 Dec 2021
Hi, thank you for the review. We are glad to know that you found the room to be clean, and the staff to be courteous. We hope you enjoyed your stay.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from PJ on 17 Oct 2021
Thank you so much for the wonderful rating. We appreciate you staying at the Fincastle Motor Inn.

6/10 Okay

Randy

Stayed 1 night in Oct 2021

10/10 Excellent

Arvil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for price
Stayed 1 night in Sep 2021
Response from PJ on 26 Sep 2021
Hi, thank you for the great rating. We hope you’ll stay here again.

4/10 Poor

Bjorn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not stay again
Old, dirty and not friendly staff.
Stayed 1 night in Sep 2021
Response from PJ on 24 Sep 2021
We are sorry for any inconvenience you may have experienced while staying here. But thank you for the review. Have a good one.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and comfortable. This is an older facility, but the owners have done some updating that makes it very nice. There is plenty of hot water for taking a shower. Everyone was friendly and helpful. I would definitely stay here again when visiting the area.
Stayed 4 nights in Sep 2021
Response from PJ on 24 Sep 2021
Thank you for the wonderful review. We try to update different items in the motel from time to time. We are glad to hear that you found the room to be clean and comfortable, and everyone to be helpful. We hope you will stay here again. Thank you for the awesome rating and review.

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Tierra

Stayed 1 night in Aug 2021
Response from PJ on 17 Sep 2021
Thank you for the wonderful rating.

8/10 Good

JESSICA

Liked: Staff & service, room comfort
For the price it was ok. It was small beds but very comfortable. The staff was super friendly. No coffee pot which was a bummer, but had a nice refrigerator and microwave. I would definitely go back just to get away.
Stayed 1 night in Aug 2021
Response from PJ on 20 Aug 2021
Thank you for the review. We are glad you found it to be ok for the price, the staff to be friendly, and also the beds to be comfortable. We only have either Queen size beds in a double-bed room, or King size bed in a single-bed room, and apologies if they were smaller than you expected. We have coffee from 6-9am in the office every morning. Currently, we do not plan to have coffee machines in the room. Sorry about that. We hope everything else worked out fine for you. We are glad to hear that you are positive about visiting Tazewell and/or Fincastle Motor Inn again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They rooms were very clean
Stayed 2 nights in Jul 2021
Response from PJ on 13 Jul 2021
Thank you for the awesome rating and review. We are glad you found the rooms to be clean, and we hope you enjoyed your stay.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't let the exterior fool you
The outside looks like a run down typical small town motel but I was surprised at the redone room. I don't get all bent out of shape if the paint isn't perfect, if you want perfect go spend $300 a night in a different town. Biker friendly and has a lot of lighting. I had problems with my door and they were there fixing it in no time. Very nice owners that work hard which was very appreciative.
Stayed 2 nights in Jul 2021
Response from PJ on 12 Jul 2021
Thank you for the great review. You did a nice job describing our motel and situation. Yes, we've been trying to keep the rooms updated from the inside more than any other parts of the motel. We also got a major metal roofing job done this past year. Our doors have electronic locks, which means every once in a while, the batteries might die, the readers may freeze or become dirty, and the wires might loosen up a bit, all of which means we have to update locks every so often. We are glad you found our staff to be working hard. This review and rating means a lot to us, and as such, we are very thankful of you. We hope you'll visit us and stay here again.

8/10 Good

Bodil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from PJ on 22 Jun 2021
Thank you for the wonderful rating.

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
#VAMM21
Hotel is clean, but it needs a bit of updating. Shower works fine, bed was comfortable. Not the moat secure rooms. Many rooms had issues with the locks.
Stayed 3 nights in Jun 2021
Response from PJ on 14 Jun 2021
Hi there, thank you for the review. I am glad you found the hotel to be clean. Yes, we need some updating but the rooms have not had any security issues in 13 years. We understand that the locks can be updated though. Thank you for staying here.

10/10 Excellent

Grady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!!
The staff is AMAZING. So very gracious, kind, and considerate. Fresh coffee every morning, and they allowed us to park out motorcycles under the sidewalk awning just outside our door. Additionally, because I had an emergency that caused me to leave earlier than expected, they went over and above to assist me in getting a refund for the night I was not able to stay, even though I knowingly booked with a no cancellation rate. Truly classy folks, and they love bikers!!
Stayed 2 nights in Jun 2021
Response from PJ on 10 Jun 2021
Thank you for the awesome review. Reviews like this make our day. We are more than happy to allow bikers to park close to their rooms as our motel is open from the outside. We are sorry that you had to leave earlier than expected due to an emergency, but we hope everything worked out fine for you. We do not see a point in charging for nights you do not stay, however, there is a cost of losing another potential customer who could have booked that same room when it was reserved under your name. For such reasons, we have our policies in place. Yet, we try to refund whenever possible for better customer satisfaction and experience. Anyways, thank you once again for the awesome review and also for staying at the Fincastle Motor Inn. We hope you'll stay here again.

8/10 Good

Josh, Grundy, va.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking right outside our room door. Staff was very helpful and dining was within 3 minutes of out stay
Stayed 1 night in Jan 2021
Response from PJ on 26 Jan 2021
Thank you for the positive review. We really appreciate it. We are glad to hear that you found the staff to be helpful. We hope you enjoyed your stay and that you will visit us again.

8/10 Good

Robert

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The pillows were very small and the rooms were not very good. The room is a little worn out and needs to be updated.
Stayed 2 nights in Dec 2020
Response from PJ on 16 Dec 2020
Hi there, thank you for the feedback. I am sorry to hear that you did not find the rooms to be very good, and the pillows to be small. We do plan to update the pillows sometime, and also keep updating the room from time to time. Once again, sorry for any inconvenience, and we hope to see you again.

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is a little rundown and it was not very clean
Stayed 2 nights in Dec 2020
Response from PJ on 14 Dec 2020
Hello, I am sorry to hear that you didn’t find the room to be clean. Usually, we don’t hear about that particular issue, however if it occurred this time, then we do apologize for it. Thank you for the review.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from PJ on 9 Dec 2020
Aww, thank you for the awesome rating. We hope you enjoyed your stay.

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep In Tazewell
An older motel but extremely clean room and nice and quiet. I enjoyed my stay here.
Stayed 1 night in Sep 2020
Response from PJ on 21 Sep 2020
Hi, thank you for the review. We’re glad you found the rooms to be nice and clean, and that you enjoyed your stay. Thank you for the review again and we hope you’ll stay here again.

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2020
Response from PJ on 9 Sep 2020
Thank you for the wonderful rating. We hope you enjoyed your stay and sorry for any inconveniences that may have occurred.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay! The staff was great about late check in. We would definitely stay again if in the area
Stayed 1 night in Aug 2020
Response from PJ on 5 Aug 2020
Hi, thank you for the great rating. We’re glad you found the place to be very clean. I hope everything went well for you. We would love to have you visit us again. Thank you for your awesome feedback. Take care.

8/10 Good

Cisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from PJ on 12 Jul 2020
Thank you for the awesome rating.

10/10 Excellent

Crash, Tazewell

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very basic motel that is surprisingly being kept in good condition.
Stayed 1 night in Jun 2020
Response from PJ on 28 Jun 2020
Oh, great. Thank you for the review. We hope you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020
Response from PJ on 20 Jun 2020
Thank you for the great rating.

6/10 Okay

gary d

Travelled with family
Why the extra fee?
The hotel was ok. When we checked in, we were charged for fees and tax $90 for the 2 rooms. The tax of course was understandable. The extra fees were due to a child being 10 years old. We had one room with 2 adults and 2kids. The other room was 1 adult and 3 kids. There were queen sized beds, so there was no issue with too many people. No roll away beds were brought in. We tried to understand why the extra fee and were given a runaround.
Stayed 1 night in Oct 2019
Response from PJ on 11 Oct 2019
Hi, thank you for the review. We understand your concern but our base prices are based off a maximum of 2 people only. Hence the extra fees per extra people. With more people, the chances of the room being damaged is much higher, especially with kids. Also the usage is more than it would be for two people, therefore the extra fees, although we do state that we will charge accordingly ahead of reserving. I hope that answers your questions. You may have kids and adults that leave the room in a nice condition, but that isn’t always the case, especially when we have workers who stay a longer amount of time. Kids after a certain age pretty much occupy the same amount of space per bed as an adult, therefore we charge for kids over a certain age. And sorry if we didn’t explain all this to you right away during check-in.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and excellent price. Cable didn’t work but has everything you need in room.
Stayed 1 night in Sep 2019
Response from PJ on 2 Oct 2019
Hi, I am so sorry to hear about the cable. I wasn’t aware of this. I hope someone tried to check it out for you. Other than that, thank you so much for the positive response. we really appreciate it. Goodbye.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very old. Minimum upkeep. New painting jobs are sloppy and wall paper border is upside down in places. The bed covers are old as is the carpet. The most disconcerting is in some places there is dirt on the walls and doors as well as other unidentifiable marks on the walls and doors. There is dust. It appears there is minimum attention to details. But then the facility is old and the cost is cheap.
Stayed 3 nights in Sep 2019
Response from PJ on 29 Sep 2019
Thank you for the review. We slowly try to update one item at a time as this is a family-run business and we do most things ourselves. So I am sorry that we may have not met your expectations. Thank you again for the rating and the review.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from PJ on 22 Sep 2019
Hi, thank you for the rating. We hope you enjoyed your stay at the Fincastle Motor Inn. We really appreciate the rating and we hope you’ll stay here again.

8/10 Good

Frank

Liked: Staff & service
Ok
It was ok for what I needed
Stayed 1 night in Sep 2019
Response from PJ on 18 Sep 2019
Hello, thank you for the review and rating. We hope you enjoyed your stay. We really appreciate your business and feedback. Thank you again, and have a good one.

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for what it is
It was a clean and quiet place to sleep. They’d turned on the AC before my arrival so it was nice and cool.
Stayed 1 night in Sep 2019
Response from Pj on 8 Sep 2019
Thank you for the review and rating. We’re glad you found it to be clean and quiet. We hope you’ll stay here again. Thank you.