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Recensioni per Fairmont Heritage Place, Franz Klammer Lodge

4 out of 5
Fairmont Heritage Place, Franz Klammer Lodge
567 Mountain Village Blvd., Telluride, CO

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 61 su 72 recensioni" "
Valutazione di 8 - Buono. 8 su 72 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 72 recensioni" "
Valutazione di 4 - Scarso. 2 su 72 recensioni" "
Valutazione di 2 - Terribile. 0 su 72 recensioni" "

9,8/10

Pulizia

9,8/10

Personale e servizio

9,4/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

TRACY, HOUSTON

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was very nice. Communications, happy hour were great but no a/c was a little painful. Car ride was awesome!
Risposta di Fairmont Heritage Place, Franz Klammer Lodge , il giorno 1 set 2023
Hello Tracy! We're so glad to hear that you enjoyed your stay with us, we hope to welcome you back to stay with us.

4/10 Scarso

Debra, Warren

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our unit was far inferior to the usual Fairmont standard. Furnishings were shabby and very dated, and there was black mold in our shower. I won't stay at a Fairmont again - apparently I can't rely on their reputation to give me a good travel experience.
Soggiorno di 4 notti ad agosto 2023
Risposta di Fairmont Heritage Place, Franz Klammer Lodge, il giorno 23 ago 2023
Hello Debra, We are sorry to hear that your stay with us was not the experience you had hoped for. We continually do updates to our property and will be doing a rather sizable one in the near future. We also have a high standard for cleanliness and when looking into the comment about your shower, did discover some grout repair but no mold. While I know that this visit did not meet your expectations, we do hope that you will visit us again in the future so that we can show you our true Fairmont hospitality.

4/10 Scarso

Courtney

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

John, Helena

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Loved the area. Room had a hair in bathtub otherwise eating been hiring. Some asteroid in hallway needed repair, like wood corner trim. The game room was a great addition for those with kids. Valet crew was great and eager to help. I know they work on tips but it never felt like that was their goal. They were learning your name even if your stay was short. Would recommend and stay again. Pretty expensive to see some of the older pieces in hallway, and room not updated but I get it. JH
Soggiorno di 2 notti a giugno 2023

8/10 Buono

Marko

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Good, but could be better.
Best valets ever. Water flow was poor from all faucets. Couch was uncomfortable. All the staff were super nice.
Soggiorno di 5 notti a dicembre 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great location for skiers.
Great location and had own ski valet. Room was good size. Daily housekeeping great. Toilets could use an upgrade to stronger flushing. Enjoyed free hot tea and coffee at the lobby. Limited equipment at the on-site rental.
Soggiorno di 5 notti a dicembre 2021

10/10 Eccellente

Deborah

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
The Franz Klammer lodge was super clean with an on-site concierge to help with anything you could want. The fall colors were spectacular!!
Soggiorno di 2 notti a settembre 2021

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Awesome location
Great location, and great amenities-truly a great hotel!
Soggiorno di 2 notti a settembre 2021

10/10 Eccellente

Kathy J

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We received an upgrade to a 3B/3B residence vs a 2B/2B. Very nice upgrade as we had 7 in our property. The unit was a handicap accessible residence which we did not need but it was very close to the pool and spa which was great! Only thing I did not like is a patron of the hotel was looking around at facilities and walked through the iron gate to our room. We had the door open for ventilation. He immediately apologized but I would suggest that signs be added to the gates saying "private residence".
Soggiorno di 2 notti a settembre 2021

10/10 Eccellente

Monica

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Exceptional service
Soggiorno di 3 notti a settembre 2021

10/10 Eccellente

Leanna

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Beautiful property and wonderful service.
Another wonderful trip to Telluride and the Franz Klammer Lodge. Accommodations are perfect with large bedrooms, beautiful bathrooms and a well stocked kitchen.
Soggiorno di 7 notti a luglio 2021

10/10 Eccellente

Kirstin

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Beautiful surroundings, gorgeous accommodations. Couldn’t have asked for more!
Soggiorno di 1 notte a giugno 2021
Risposta di Kierstin, il giorno 11 giu 2021
Thank you for the kind review!

10/10 Eccellente

Kathy

Mi è piaciuto: Pulizia e comfort della camera
Yearly Chasing Colors
We have stayed at this lodge for the last couple of years during the fall season while the Cars and Colors show. The lodge in itself as well as the staff have always been great. Will continue to return each year.
Soggiorno di 5 notti a settembre 2020
Risposta di Kierstin, il giorno 3 dic 2020
Thank you for the kind review! Hope to see you next year at Cars and Colors!

10/10 Eccellente

Gurinder

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a settembre 2020

8/10 Buono

Tina

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Perfect location. Good pool and hot tubs. Fantastic customer service. Well appointed kitchen. Small lumpy pillows but we asked for more and received them quickly. All in all, good quality for the cost of the place.
Soggiorno di 3 notti ad agosto 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spent a weekend with another family. The location was prime. Room was spacious and staff was great. The view was almost perfect except the construction going on downstairs. But other than that it was great
Soggiorno di 3 notti a dicembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Decent hotel, but greedy and unreasonable staff
I was overall happy with my stay at the Fairmont FKL, with one very important exception (listed under cons below). Pros: Close to the gondola, has a nice spa and decent gym. Mostly friendly staff. Spacious rooms. Okay level of cleanliness. Cons: Rooms do NOT look like they do in the hotel photos, they are dated and in need of a renovation. Rooms also have no AC which was almost unbearable during hot summer days. The worst con of them all is, however, that I was contacted after my stay because I had not paid a 10 dollar (!) fee for a yoga class I took the same day I checked out of the hotel. I mistakenly thought the hotel had my credit card for incidentals so I just asked them to charge it to that card. A few weeks later I get an email saying that they have been trying to contact me to pay the 10 (yes 10) dollars for a communal yoga class that is offered everyday regardless of how many participants there are. In other words, the yoga teacher would have had to be paid irrespective of whether I had attended the class or not.I wrote back saying that of course we will pay the 10 dollars but I find it appalling that they would hound me over 10 dollars when I paid OVER 2500 dollars for a four night stay. Despite the overall decent experience, this left a bitter taste and I will not be staying at a Fairmont again.
Soggiorno di 4 notti a settembre 2019

8/10 Buono

Marcia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
East Coasters Be Advised-No AC.
Mountain village resort so prepare yourself. There’s no AC. So you have to keep the drapes closed all day to keep the heat out and then open drapes and windows at night. Horrible. It was 76 in the room until about 1am then it colder down. I wanted to see the Mountain View’s in the day and NOT into all the neighbors villas at night!!! Everyone had to be super quite and watch devices with headphones because all the windows were open. Then it was warm during the day and dark. Location was perfect right near gondola. Our villa was spacious and gorgeous. Parking super easy and convenient to the room. Staff was friendly and polite. Our king bed was two smaller beds pushed together which was very comfortable but very odd. Telluride is beautiful and the resort is in the middle of everything. Fabulous stay with well appointed villa.
Soggiorno di 2 notti a luglio 2019
Risposta di Kierstin, il giorno 20 ago 2019
Hello Marcia - Thank you for taking the time to review our property on Expedia. While most properties in our mountain town do not have air conditioning, I do fully understand that it can be frustrating to manage the room temperature with fans and the blackout shades. We are glad to hear that you enjoyed your residence and the location of the Lodge. Thank you for staying with us and we hope you will visit again.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a luglio 2019
Risposta di Kierstin, il giorno 20 ago 2019
Thank you for the rating!

8/10 Buono

Allison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommend
The resort was lovely. At first it was a bit difficult to contact the front desk because the resort is seasonal but then they were very helpful. I wish there was room service, but the staff was kind enough to run to the store for groceries as I was in between meetings. Very comfortable with high end finishes. Recommended.
Soggiorno di 2 notti a maggio 2019
Risposta di Kierstin, il giorno 4 giu 2019
Hello Allison - Thank you for your kind review. I am glad the staff was helpful in assisting you with your visit, from the pre-planning to during your stay. Please visit us again! Best, Kierstin

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, helpful staff and super facilities on site. Very comfortable and enjoyable stay.
Soggiorno di 4 notti a gennaio 2019
Risposta di Kierstin, il giorno 19 feb 2019
Thank you for your kind review! We hope you will visit us again.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect ski resort for family. Would certainly go back again.
Soggiorno di 7 notti a novembre 2018

10/10 Eccellente

Sandy, AZ

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Such a beautiful resort. The location on the mountain is just spectacular. The staff are incredibly friendly and very helpful. The gondola ride into Telluride was so cool. For a wonderful vacation stay at this amazing special place 😎
Soggiorno di 2 notti a settembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Close to the gondola to get to Telluride and see amazing scenery.
Soggiorno di 4 notti a settembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
beautiful experience
convenient location. superb staff. scenery stupendous
Soggiorno di 7 notti a marzo 2018

10/10 Eccellente

Gregg, Georgetown TX

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Fairmont Experience!
From the moment you drive into the parking garage to check-in you’re greeted by a friendly, knowledgeable and helpful staff. Throughout our four nights in our two bedroom apt the staff were always there to help with any requests. The apt was clean and had everything anyone would need for a one night stay or a several week stay. Everything! Since we booked thru the hotel or a third party thru the hotel we received daily cleaning service. Awesome!! Can’t say enough good things about our stay and would recommend this apt hotel to anyone.
Soggiorno di 4 notti a ottobre 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome place!!
Had a terrific time in Telluride!! Loved our stay at the Fairmont !!! Everything was perfect!!
Soggiorno di 4 notti a ottobre 2017

10/10 Eccellente

James , Monument, CO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Lodge and staff were simply amazing. The Lodge is situated in the village with everything within walking distance. The gondola is but a stones throw from the lodge and a quick ride into the town of Telluride.
Soggiorno di 2 notti a ottobre 2017

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Telluride wedding trip.
Beautiful place to stay! Breathtaking views! Will definitely come back. Perfect 2 bedroom with private baths for each. Fully stocked kitchen was a major plus.
Soggiorno di 3 notti a settembre 2017

8/10 Buono

GJ Wanderer, Grand Junction

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff and good location
This is an excellent luxury hotel with very attentive staff and great service. It is located in the center of the Mountain Village with good access to the free gondola to town. We had lovely views of the mountains. We also enjoyed excellent service at the in-house spa. There is only one drawback for summer stays-- there is no air conditioning and the rooms don't have good air circulation. So even though it was cool outside, it got too warm for some of us in our rooms at night, even with the windows open. They offer room unit air conditioners, but these are noisy. So summer stays depend on your tolerance for sleeping a little warm.
Soggiorno di 4 notti a luglio 2017

10/10 Eccellente

ariana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Can't wait to come back!
It is a great location. 2 minute walk from the gondola to telluride or to the market. The pool is outdoor/indoor with a hot tub inside and outside. Very nice rooms and very friendly staff.
Soggiorno di 5 notti a luglio 2017

10/10 Eccellente

Grete Lill

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top Notch
Fantastisk sted. Servicen topp fra innsjekk til utsjekk. Ligger midt i Mountain Village. Gondolen til Telluride 4 minutter fra hotellet. Flere restauranter i nærhet. Egen gondol til matvarebutikk med godt utvalg. Parkering i garasjen gratis. Leiligheten er topp utstyrt. Ingenting mangler på kjøkkenet. Reiser gjerne tilbake
Soggiorno di 3 notti a luglio 2017

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We stayed in a 3 BR 3 BA room that was roomy, well appointed and a true "spoil me" get-away. We highly recommend this resort.
Soggiorno di 2 notti a giugno 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
SENSACIONAL
Realmente surpreendente, Acomodações excelentes, bom atendimento, boa limpeza, quartos com ótimo espaço e toda infra estrutura de cozinha e de um bom hotel. Maravilhosa localização em Moutain Village, grudado com a pista de SKI Altamente recomendável.

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great rates during ski season
The Fairmont Franz Klammer has been updated and is extremely spacious and nice. We were upgraded from a 2 bedroom unit to a 3 bedroom which we didn't need, but we did take advantage of all of the room.

10/10 Eccellente

lane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location. Classic
Right in the village

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly Recommended
Spectacular location in Mountain Village. Room and Service were on par with expectation. Highly recommended. Book here with confidence.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful Hotel , Impeccable Service
I had the pleasure of recently staying in the Franz Klammer in a three bedroom suite. The hotel located in Mountain Village, a short gondola ride to downtown Telluride, is lovely. The service by staff was impeccable, always anticipating needs, and extremely responsive. In my many travels in the US and around the world I consider this property to be one of the best in service!

10/10 Eccellente

Stephan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff was absolutely amazing and courteous! I will come here again.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location, friendly staff, clean and well equipped rooms, gorgeous views of mountains

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
So central to it all!
Right in the middle of Mountain Village, Telluride, CO, the Franz Klammer has it all for vacationers. The various offerings from oxygen treatments to heated swimming pool and hot tub to full exercise gym are all available to its guests. Since it is not a hotel, there is no restaurant in the complex. However there are a few in the village with an array of them downtown via the gondola. The units are well designed and extremely comfortable. Everything is supplied.....even the coffee! Don't hesitate to stay....reserve now! JB Harwich, MA

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Diane, Keller

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic place!
One of the best places we have ever stayed! Condos were large and beautiful. Views were wonderful . Staff were all so nice. Definitely deserves a 5 star. It was a 40th Anniversary trip for us and they brought up a bottle of wine, truffles, and a card. Can't wait to go back!

10/10 Eccellente

Joanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great summer stay in Telluride
Spent a week at Franz Klammer and had a great experience. Lots to do in Mountain Village and steps away from free gondola into Telluride makes this a great place to be in the summer. Staff was friendly and helpful, room was clean. Pet friendly so able to bring our dog which was great. Would highly recommend.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a great stay at this hotel for the Bkuegrass festival. We loved the hotel and the service and will stay again. Our only complaint was there is no AC and it was hard to cool the bedrooms down.

10/10 Eccellente

James, Boston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Outstanding January Ski Vacation!
This was an outstanding property in the Mountain Village of Telluride. Most restaurants are just a short gondola ride away in the actual town. The best part of the hotel is the room size, proximity to the slopes, ski valet (with boot warmers), and the friendliness of the staff. Of all the places I have been to ski, this so far is my favorite.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Location was excellent
excellent location, walk on and off the chair lift for skiing. the ski valet was right off the mountain. great views for fireworks and watching the busy apre- skiing. No Food available in the hotel but everything was a few feet away. The pool and hot tub were not up to par for a Fairmont but kids still had fun. ( water was cold)