Cottage a Tomohon

“Clean room, awesome breakfast & Mountain View!!”

“Location, facilities, staff”

“The hotel is well located on the seafront, with a lovely ocean view and direct access to a large mall, with good shopping and food options. The room was clean and nicely furnished, spacious with a very comfy bed and plenty of hot water. The pool is on the 6th floor and is clean and well maintained, however there is no shade, there are umbrella holders, but sadly no umbrellas, lots of guests were looking for shade. Sadly a man was chain smoking in the childrens pool area, which is a designated no...

“I booked this hotel for my family, and they really enjoyed their stay! They loved the beautiful hotel and views, and they had a lot of fun at the mini water parks. The only downside was the poor phone connection and the Wi-Fi not working. They reported the Wi-Fi issue three times and were told someone would come fix it, but unfortunately, it still wasn’t working when they checked out. Overall, my family had a great time and enjoyed their stay!”

“The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation. However, the hotel pool bar currently isn't operational (it would be nice if it was). Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp.”

“The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late.”

“It’s a nice place and had some great features. Others, like shredded bathmat and torn curtains really detract from the overall impression. ”