Suite Luxury, 2 letti matrimoniali | 1 camera, biancheria da letto di alta qualità, tende oscuranti

Recensioni per Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 817 su 1845 recensioni" "
Valutazione di 8 - Buono. 572 su 1845 recensioni" "
Valutazione di 6 - Soddisfacente. 245 su 1845 recensioni" "
Valutazione di 4 - Scarso. 123 su 1845 recensioni" "
Valutazione di 2 - Terribile. 88 su 1845 recensioni" "

8,2/10

Pulizia

8,8/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

FRANCO

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
.
Soggiorno di 7 notti a ottobre 2023
Risposta di Steffany, il giorno 16 ott 2023
Hello Franco, Thank you for your rating. We appreciate your feedback and we would love to hear more about your stay. What did you like and what could we do better? Please feel free to contact us at.Kind regards,Stef

10/10 Eccellente

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and cozy hotel. I have felt at home
Soggiorno di 2 notti ad agosto 2023
Risposta di Steffany, il giorno 12 ago 2023
Hello Guiseppe,Thank you for such a wonderful feedback. Our hearts are full to hear that we hit the mark on your stay. We hope to see you again!Kind regards,Stef

8/10 Buono

Patrizia

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Appartamento spazioso, e ben attrezzato. La sala della colazione è davvero molto piccola e spesso non ci si riesce a sedere. La zona è ben collegata.
Soggiorno di 2 notti a luglio 2023
Risposta di Steffany, il giorno 1 ago 2023
Hello Patrizia,It was a pleasure welcoming you. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay! Best regards, Steffany

10/10 Eccellente

Eyouel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, great rooms and the staff was great. It was a great stay!
Soggiorno di 3 notti a maggio 2024
Risposta di stef, il giorno 16 mag 2024
Dear Eyouel,Thank you for your kind words! We're delighted to hear that you had a great experience with us. Our team works hard to provide excellent service, and we're pleased to know that we met your expectations. We hope to welcome you back for another great stay in the future.Warm regards,Stef

10/10 Eccellente

Martine

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parfait pour notre court séjour
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 16 mag 2024
Merci pour votre retour positif ! Nous sommes heureux que nos hébergements aient été adaptés à votre court séjour. Si vous vous retrouvez à nouveau dans la région, nous espérons que vous choisirez de rester avec nous. Voyagez en toute sécurité !

10/10 Eccellente

Jillian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were kind and the room I had was convenient and organized. I enjoyed my stay very much and would return again.
Soggiorno di 7 notti a maggio 2024
Risposta di stef, il giorno 16 mag 2024
Dear Jilian,We are delighted to hear that you enjoyed your stay with us and that our staff helped make your experience a pleasant one. Thank you for your positive feedback, and we look forward to welcoming you back in the future.Warm regards,Stef

10/10 Eccellente

Amie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is well located a few blocks walk from Bloor & Yonge. The hotel staff is exceptionally responsive - Stephanie at the front desk was particularly helpful. Hotel has laundry on site which is a huge bonus plus continental breakfast. Additional plus, suites (we stayed in a two bedroom, three bed suite) have full kitchens with coffee machines, kettles, plates, and all the amenities for longer stays. Highly recommended for location, staff, and amenities.
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 14 mag 2024
Dear Amie,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff made an impact on your stay. We strive to provide a comfortable and convenient experience for our guests, so it's great to hear that you had a positive experience. We appreciate your recommendation and look forward to welcoming you back in the future!Warm regards,Stef

10/10 Eccellente

MONICA.

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice to have full kitchen
Soggiorno di 4 notti ad aprile 2024
Risposta di stef, il giorno 14 mag 2024
Dear Monica,Thank you so much for your rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Buono

Luis, Chicago

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Over crowded breakfast area. Nexflix doesnt work. Old buildning. Great location. Easy access.
Soggiorno di 3 notti a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Luis,Thank you for providing your feedback. We apologize for the crowded breakfast area and any inconvenience caused. We will address these issues with our team to ensure a better experience for our guests in the future. We appreciate your compliments on our location and ease of access. Thank you for choosing to stay with us.Warm regards,Stef

8/10 Buono

Huey, Vancouver

Mi è piaciuto: Pulizia e servizi
2 bedroom unit was spacious and fit our needs well; great free breakfast and close to public transportation
Soggiorno di 4 notti ad aprile 2024
Risposta di stef, il giorno 13 mag 2024
Dear Huey,Thank you for your positive feedback! We are delighted to hear that the 2-bedroom unit was spacious and met your needs. We're also glad you enjoyed our complimentary breakfast and found our location convenient for accessing public transportation. We hope to welcome you back again in the future!Warm regards,Stef

8/10 Buono

christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
we checked in past midnight and the staff had been tremenduously helpful and understanding. we appreciate the initiative and flexibility. The space and the beddings are very nice. We love the coffee at the lobby. Breakfast room is quite small and usually packed at 7ish. We always brought some fruit and pastry up to our room and enjoyed with the complimentary coffee or tea. The pastry aint warm yet very fresh and tasty. We are happy with our stay.
Soggiorno di 7 notti a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Chris,Thank you for taking the time to leave your review. We are thrilled to hear that our staff was able to accommodate you well. However, we apologize for the size of the breakfast room and any inconvenience it may have caused during busy times.Thank you for choosing to stay with us and we hope to welcome you back again in the future.Warm regards,Stef

10/10 Eccellente

Denis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel!!
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Denis,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

10/10 Eccellente

Pascal, Springfield

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and conveniently located - friendly staff.
Soggiorno di 2 notti a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Pascal,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regards,Stef

10/10 Eccellente

Aneil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was very simple.
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Aneil,Thank you so much for your 5 star rating! We are thrilled to know that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Buono

Veronica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Veronica,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Buono

Celine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Celine,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm Regards,Stef

8/10 Buono

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di stef, il giorno 13 mag 2024
Dear Michael,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regard,Stef

6/10 Soddisfacente

Maggie

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Noise and dirt from the construction was very disappointing. There was hair all over the place.
Soggiorno di 2 notti a maggio 2024
Risposta di stef, il giorno 9 mag 2024
Dear Maggie,I'm sorry to hear about your disappointing experience with us. Your feedback is valuable to us, and we will address these issues promptly to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.Warm regards,Stef

4/10 Scarso

Shaloo

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a maggio 2024
Risposta di stef, il giorno 9 mag 2024
Dear Shaloo,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

8/10 Buono

Jesse

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location was fantastic for walking around downtown, and the room was clean while the staff was friendly. There were some small damages in the bathroom (cracked tiles and tub) and the TV in the living area had poor signal that made it unusable
Soggiorno di 1 notte a maggio 2024
Risposta di steffany, il giorno 7 mag 2024
Dear Jesse,Thank you for your feedback on your recent stay. We are delighted to hear that you enjoyed our central location and found our staff to be friendly. We apologize for the issues you encountered with the bathroom and the TV signal. We will address these matters immediately to ensure a more pleasant experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.Warm regrads,Stef

6/10 Soddisfacente

Joel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No safe in the room. Also, the breakfast area is too small, with no variety to eat a good breakfast.
Soggiorno di 4 notti ad aprile 2024
Risposta di steffany, il giorno 6 mag 2024
Dear Joel,Thank you for your feedback. We apologize for any inconvenience caused by the lack of a safe in the room and the limited variety in the breakfast area. We will take your comments into consideration and work on improving these aspects to enhance the overall experience for our guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Leo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well priced property close to the subway . Quiet at night. My only complaint would be there isn’t small items around like hangers in the front closet or towel bars in the bathroom. Lots of room and good amenities for the price. I’d stay there again.
Soggiorno di 3 notti a maggio 2024
Risposta di stef, il giorno 6 mag 2024
Dear Leon,Thank you for your feedback! We're glad to hear that you found our property well priced and conveniently located. We appreciate your suggestion and we will definitely take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

8/10 Buono

DOMINIQUE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a quick stay and a fun one .All that you need is there .Appartment was big and cl
Soggiorno di 2 notti a maggio 2024
Risposta di steffany, il giorno 5 mag 2024
Dear Dominique,We're delighted to hear that you had a quick and enjoyable stay with us! Providing all the necessities for our guests' comfort is our priority, and we're glad to know that you found everything you needed in our spacious and clean apartment. Your satisfaction means a lot to us, and we look forward to welcoming you back for another fun and memorable stay in the future!Warm regards,Stef

6/10 Soddisfacente

Daniela

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was clean and convenient, but the mattress and pillows were uncomfortable, WiFi was very slow and tv barely functioned
Soggiorno di 2 notti a maggio 2024
Risposta di steffany, il giorno 5 mag 2024
Dear Daniela,We're glad to hear that you found our accommodations clean and convenient for your stay. However, we're truly sorry to learn about the discomfort you experienced. We apologize for falling short of your expectations in these areas. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.Warm regards,Stef

10/10 Eccellente

Mohammud

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di steffany, il giorno 5 mag 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Buono

Griffin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The location is great located a block off Young St. And two blocks off Bay St. It is in the "Village" so everyone is welcome. Safe to walk at night! The hotel is renovated but in some cases just covering things up. We needed two rooms and this was a great option.
Soggiorno di 3 notti ad aprile 2024
Risposta di steffany, il giorno 5 mag 2024
Dear Griffin,We're thrilled to hear that you enjoyed our convenient location and felt safe exploring the vibrant neighborhood! Your comfort and security are paramount to us, so we're pleased to know that you had a positive experience. While we're continuously working on renovations to enhance our guests' experience, we appreciate your feedback and will strive to address any areas for improvement. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Stef

10/10 Eccellente

Bruce

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Perfect for a family of five. Breakfast room is small and it closes at 9 am. I think the hours should be extended to 10 am to spread out the volume.
Soggiorno di 1 notte ad aprile 2024
Risposta di steffany, il giorno 2 mag 2024
Dear Bruce,Thank you for sharing your feedback! We're delighted to hear that our accommodations suited your family's needs. Your suggestion regarding the breakfast hours is duly noted. We're always striving to enhance our guests' experiences, and extending the hours to 10 am is definitely something we'll consider to better accommodate everyone. We appreciate your valuable input and hope to welcome you back soon!Warm regards,Stef

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s an easy 4 block walk to the subway. Staff were wonderful, there was coffee available all day, and a breakfast was included
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 2 mag 2024
Dear Linda,We are delighted to hear that you enjoyed the convenient location within walking distance to the subway and that our staff provided excellent service during your stay. Your positive feedback is greatly appreciated, and we are glad that you had a comfortable and enjoyable experience at our property. If there is anything else we can do to enhance your future stays with us, please let us know. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Warm regards,STef

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Reasonable price. Suite with separate bedrooms. Great location. Outstanding concierge service!
Soggiorno di 6 notti ad aprile 2024
Risposta di stef, il giorno 2 mag 2024
Dear Susan,We are thrilled to hear that you found the pricing to be reasonable and enjoyed the suite with separate bedrooms. Our team is pleased that you found the location to be great and that our concierge service exceeded your expectations during your stay.It is wonderful to know that you had a positive experience with us, and we appreciate your kind words regarding our accommodations and services. Thank you for choosing to stay with us, and we look forward to hosting you again in the future. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. Thank you for your feedback!

4/10 Scarso

Chantal

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L’appartement ne ressemblait pas du tout au photos si le site. Pas propre, déjeuner vraiment basic croissant nature, fruit yogourt et muffin. Personnels pas très courtois. Nous sommes vraiment déçu.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Je suis désolé d'apprendre votre expérience. Nous nous efforçons de fournir à nos clients le meilleur service et le meilleur hébergement possible, et il est décevant d'apprendre que nous n'avons pas répondu à vos attentes. Nous aborderons les problèmes que vous avez mentionnés avec notre personnel pour garantir que cela ne se reproduise plus à l'avenir. Merci d'avoir porté cela à notre attention et nous espérons avoir l'occasion de remédier à cette situation à l'avenir.

10/10 Eccellente

Juan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was nice
Soggiorno di 4 notti ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We strive to provide our guests with comfortable and memorable experiences, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terribile

Zackery

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived at 4pm the room wasn't ready, then when we entered our room it smelt bad of bleach and we had our 9 month old daughter with us. The free breakfast was a joke. And they charged us 40 dollars to parked. Do not recommend this place to anyone.
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Dear Zackery,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure this does not happen again in the future. We strive to provide the best possible experience for all of our guests and we are sorry that we fell short in your case. We appreciate your honesty and hope you will consider giving us another chance to provide you with a better stay in the future.Warm reagrds,Stef

10/10 Eccellente

david

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was really good and it worked very well for us but the room to get breakfast was very small and it was difficult to get food and and to get a seat. Also I do not remember any where on your website that stated $40 a day for parking. Maybe I missed it but it would have been good information. Overall it was a good place to stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Dear David,Thank you for your feedback about your recent stay with us. We are glad to hear that you found your suite suitable for your needs. We apologize for any inconvenience you experienced with the breakfast area being crowded. We will take your feedback into consideration and see if there are any changes we can make to ensure a smoother dining experience for our guests.Regarding the parking fee, we apologize if this information was not clearly communicated on our website. We will look into making sure that this detail is more prominently displayed for future guests.We are pleased to hear that overall you had a good experience with us and we hope to welcome you back again soon. Thank you for choosing to stay with us.Warm regards,Stef

4/10 Scarso

Celine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room smelt like cigarettes
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Dear Celine,We apologize for any discomfort caused. We strive to provide a clean and smoke-free environment for all of our guests, and we will take steps to address this issue to prevent it from occurring in the future. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel is beautiful. It was a pleasant surprise . Unfortunately the breakfast was all gone by 9.00 am. They didn’t have a really good system in place to keep the area stocked. Not sure if it was just really busy right before I got there. We didn’t stay there for the breakfast anyway. Would have been nice to get a cup of coffee. Still think the place is beautiful and the staff were great.
Soggiorno di 1 notte a marzo 2024
Risposta di stef, il giorno 30 apr 2024
Dear Jennifer,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our accommodation to your liking and that our staff provided great service. We apologize for the inconvenience you experienced with the breakfast service. We will definitely look into improving our system to ensure that all guests have a pleasant dining experience. We appreciate your understanding and hope to welcome you back again in the future.Warm regards,Stef

8/10 Buono

Paige

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was clean, as were the common areas. You can clearly tell this used to be an apartment building. There’s some shotty renovations that you can tell were rushed but overall it was a good stay for what we needed. We had an issue with our reservation and the hotel was very accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Dear Paige,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding the renovations, and we will use this information to continue improving our property.We are happy to hear that despite the renovations, you had a good stay and that our team was accommodating when you had an issue with your reservation. Providing excellent service to our guests is a top priority, and we are glad we could assist you with your reservation concern.We value your feedback and hope to have the opportunity to welcome you back for another positive experience in the future. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Soddisfacente

Mariah

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
We are sorry to hear that you only had a 3 out of 5 experience. Can you please provide more details on what happened so we can address any issues and make improvements for the future? Your feedback is important to us. Thank you for sharing your experience with us.

10/10 Eccellente

Larissa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, spacious suites, very clean and quiet.
Soggiorno di 6 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Dear Larissa,Thank you for your wonderful review! Providing a comfortable and serene environment is our top priority, and we are pleased to know that we met your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Stef

8/10 Buono

VENKATRAMAN

Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice 1 bedroom suite for my son and me. Full kitchen, nice view of downtown Toronto. Highly recommend.
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

Dane

Mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Buono

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

ANAND

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

J-f

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Endroit excellent pour visiter Toronto
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 26 apr 2024
Merci pour votre commentaire positif ! Nous sommes heureux que vous ayez apprécié votre visite à Toronto. Si vous avez des moments forts ou des expériences spécifiques que vous aimeriez partager, nous aimerions en savoir plus sur votre voyage. J'espère vous accueillir à nouveau dans le futur !

8/10 Buono

Satoko, Higashisumiyoshi Takaai

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
ロケーションは最高です。地下鉄を使って街歩きを楽しめたければおすすめです。ただ設備は古いです。リビングに隣接するキッチンの電気がつかなかったり、ヘアドライヤーが古く、髪がかわきにくかったり、ゲストランドリーのドライヤーもパンとたたかないも動かなかったりしました。あと朝食場所が狭く、皆さん自分の部屋は持ち帰っていました。そういう事を楽しめる人なら大丈夫です。
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 26 apr 2024
お客様、最近のご滞在についてフィードバックをお寄せいただきありがとうございます。 当ホテルの便利な立地や、市内観光に便利な公共交通機関への近さを気に入っていただけたことを嬉しく思います。しかしながら、お部屋の設備に不備がございましたこと、心よりお詫び申し上げます。 この件によりご迷惑をおかけしたことを理解しており、お客様に快適で手間のかからないご滞在をお届けできるよう、メンテナンスの問題に速やかに対処することをお約束いたします。サービスと施設の品質を向上させるために継続的に努力する私たちにとって、あなたのコメントは非常に貴重です。 お客様からのフィードバックを活用して必要な改善を行い、お客様により良い体験を提供してまいります。この度は当ホテルをご利用いただき誠にありがとうございます。またのお越しを心よりお待ちしております。敬具、ステフ

2/10 Terribile

Yvette

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We did not have a great experience at your hotel. TV channels were never correct TV was an acient flat screen - fuzzy screen Balcony was locked on us 1st elevator had issues Everything was old and falling apart Construction woke up us early in the room beside us! Beds and pillow were okay, would of been better if they were the nice fluffy ones. Pictures advertised look nicer than in person. It was very noisy at night but Toronto is a busy place.
Soggiorno di 6 notti a marzo 2024
Risposta di stef, il giorno 26 apr 2024
Dear Yvette,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are truly valuable to us as we strive to improve our services and facilities for all our guests.We value your input and hope to have the opportunity to welcome you back in the future to provide a better and more satisfying stay.Warm regards,Stef

2/10 Terribile

mojtaba

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Servizi
It had no amenities, not even a bottle of water or a refrigerator Unfortunately, the breakfast situation is awful
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Dear Mojtaba, We apologize for the lack of amenities and disappointing breakfast experience during your stay. Your feedback is important to us and we will address these issues to improve the overall guest experience. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was a minor problem with a window not closing but it was rectified quickly and efficiently by the staff. They also extended the time i needed to checkout by, without charge while i waited for my flight back to the UK. The area around the hotel wasn't the best. There were people openly taking drugs in the street which made it feel a bit dodgy
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear Anthony,Thank you for taking the time to provide your feedback. We apologize for the inconvenience with the window and we're glad to hear that our staff was able to resolve it quickly for you. We appreciate your understanding regarding the checkout time extension, as we always strive to accommodate our guests' needs whenever possible. We hope that despite this, you were able to enjoy your overall stay with us and we would love to welcome you back in the future for a more positive experience. Thank you for choosing to stay with us.Warm regards,Stef