Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 1113 su 1583 recensioni" "
10 - Eccellente
1.113
Valutazione di 8 - Buono. 314 su 1583 recensioni" "
8 - Buono
314
Valutazione di 6 - Soddisfacente. 83 su 1583 recensioni" "
6 - Soddisfacente
83
Valutazione di 4 - Scarso. 42 su 1583 recensioni" "
4 - Scarso
42
Valutazione di 2 - Terribile. 31 su 1583 recensioni" "
2 - Terribile
31
9,6/10
Pulizia
9,4/10
Personale e servizio
9,2/10
Servizi
9,4/10
Condizioni e dotazioni della struttura
9,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Xu
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Xu
Soggiorno di 5 notti ad aprile 2024
Risposta di Ciaran, il giorno 3 mag 2024
Dear Xu, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
10/10 Eccellente
KiM
Viaggio di coppia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, close to Billy Bishop, restaurants & Roger’s centre, amazing room, great staff, concierge was extremely helpful!
KiM
Soggiorno di 2 notti ad aprile 2024
Risposta di Ciaran, il giorno 3 mag 2024
Dear Kim, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
4/10 Scarso
Lillian
Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was nice but all we could get as far a view from our window is train tracks. We checked in at 4 pm as was staded on my reservation and all the room where given out all ready. First room we seen a roof, second one the tracks. For the amount we paid the lower rooms should be cheaper.
Lillian
Soggiorno di 1 notte ad aprile 2024
Risposta di Zelaikha Rahimi, il giorno 28 apr 2024
Dear Lillian , Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the view from your room and the room availability upon check-in.We understand the importance of a pleasant view and the expectation of room availability, especially after a long journey. Rest assured, we’ll review our room allocation procedures to ensure a smoother experience for our guests in the future.We appreciate your candid review, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Zelaikha RahimiAssistant Front Office Manager
10/10 Eccellente
Juan
Viaggio con la famiglia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved the view towards CN Tower.
Juan
Soggiorno di 2 notti ad aprile 2024
Risposta di Michael Kashan, il giorno 24 apr 2024
Good Afternoon Juan,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Eccellente
Zachary, Elmira
Viaggio di coppia
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel check in was great, all employees very nice
Zachary
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 20 apr 2024
Dear Zachary,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Jaskeeerat
Viaggio di coppia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Jaskeeerat
Soggiorno di 3 notti a marzo 2024
Risposta di Ciaran, il giorno 20 apr 2024
Dear Jaskeeerat,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
8/10 Buono
William
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
William
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 20 apr 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Tori
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tori
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 16 apr 2024
Dear Tori, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
8/10 Buono
Edward
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Edward
Soggiorno di 1 notte a febbraio 2024
Risposta di Ciaran, il giorno 16 apr 2024
Dear Edward, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
MAVY
Viaggio di coppia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
MAVY
Soggiorno di 3 notti ad aprile 2024
Risposta di Ciaran, il giorno 15 apr 2024
Dear Mavy,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Maria B
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel
Maria B
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 15 apr 2024
Dear Maria B,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Helia
Viaggio di coppia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to everything
Helia
Soggiorno di 1 notte ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Helia, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
6/10 Soddisfacente
Daniel
14 apr 2024
Non mi è piaciuto: Personale e servizio
We were here at 3 for check in and didn’t get our room till 5:45.
Late for dinner reservations and for the hockey game
Daniel
Soggiorno di 1 notte ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Daniel, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are so sorry to hear you were not able to check in till 5:45pm. I will investigate to see why this happened, and ensure it doesn't happen again to any future guests. We hope to have the pleasure of welcoming you back in the near future to have a chance to make it a perfect stay. Please contact me directly for an early check in on your next booking. Kind Regards, Michael KashanFront Office Manager
10/10 Eccellente
Victoria
Viaggio di coppia
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was very clean and conveniently located. Only complaint is valet parking fees and garage fees.
Victoria
Soggiorno di 4 notti a marzo 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Victoria, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
10/10 Eccellente
Michael D, Wyses Corner
Viaggio con la famiglia
11 apr 2024
Overall very good experience at this property. Junior suite was fairly well appointed, with excellent views of the CN Tower and Roger’s Centre.
Staff were friendly and the drive they arranged to the airport was a newer Cadillac with a very friendly driver.
Super close to the Rogers Centre and lovely look. Wife used spa facilities and was very pleased.
Highly recommend this hotel. Excellent restaurant in the Azure with great staff and good breakfast.
Great experience and one of the better hotels I’ve stayed at in downtown Toronto over the years.
Michael D
Soggiorno di 2 notti ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Michael D, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us, from the spa, to Azure restaurant, and view from your room. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
10/10 Eccellente
Robbie
Viaggio di coppia
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, super convenient, lovely staff, it was all great!
Robbie
Soggiorno di 2 notti a marzo 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Robbie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the lovely staff. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Eccellente
EUNKYUNG
Viaggio di lavoro, Viaggio con la famiglia
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very kind to the customer.
EUNKYUNG
Soggiorno di 1 notte ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning EUNKYUNG,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Eccellente
Derek
Viaggio di lavoro
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Derek
Soggiorno di 1 notte ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning Derek,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Eccellente
susan
Viaggio di lavoro
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location. Right next Union Station and to the UP if you need to get to and from the airport. Very clean. Connected to the convention centre. Room was spacious and the bathroom had a great shower!
susan
Soggiorno di 3 notti ad aprile 2024
Risposta di Michael Kashan, il giorno 14 apr 2024
Good Morning susan, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
8/10 Buono
Chris
9 apr 2024
Chris
Soggiorno di 2 notti ad aprile 2024
Risposta di Zelaikha Rahimi, il giorno 29 apr 2024
Dear Chris, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Zelaikha RahimiAssistant Front Office Manager
10/10 Eccellente
William
Viaggio di coppia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location - CN Tour, Ripley’s, Rogers Centre and more only a 5 minute walk
William
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 10 apr 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Ramsey
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ramsey
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 10 apr 2024
Dear Ramsey,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Tania
5 apr 2024
Tania
Soggiorno di 1 notte ad aprile 2024
Risposta di Ciaran, il giorno 26 apr 2024
Dear Tania, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
8/10 Buono
William, Glen Allen
5 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
William
Soggiorno di 6 notti a marzo 2024
Risposta di Ciaran, il giorno 6 apr 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
PK
5 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
PK
Soggiorno di 3 notti a marzo 2024
Risposta di Ciaran, il giorno 6 apr 2024
Dear PK,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Katherine
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good service
Katherine
Soggiorno di 1 notte ad aprile 2024
Risposta di Aranza Escotoverri, Guest Services Manager, il giorno 4 apr 2024
Dear Katherine,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards
10/10 Eccellente
Michael
Viaggio di lavoro
3 apr 2024
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pleasant and friendly staff. Parking price is high...but you can't beat valet on Front Street chaos.
Michael
Soggiorno di 1 notte ad aprile 2024
Risposta di Aranza Escotoverri, Guest Services Manager, il giorno 4 apr 2024
Dear Michael,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards
6/10 Soddisfacente
Crystal
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Crystal
Soggiorno di 3 notti a marzo 2024
Risposta di Ciaran, il giorno 4 apr 2024
Dear Crystal,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager
8/10 Buono
Todd
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todd
Soggiorno di 1 notte a marzo 2024
Risposta di Ciaran, il giorno 4 apr 2024
Dear Todd, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager
10/10 Eccellente
Wendy
2 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great customer service
There was no food court just a restaurant
Wendy
Soggiorno di 2 notti a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 2 apr 2024
Dear Wendy , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
10/10 Eccellente
JEFF
Viaggio con la famiglia
2 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place great rates and staff amazing respectful professional and fun
JEFF
Soggiorno di 1 notte ad aprile 2024
Risposta di Zelaikha Rahimi, il giorno 2 apr 2024
Dear Jeff , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
10/10 Eccellente
Erin
Viaggio con la famiglia
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Erin
Soggiorno di 1 notte a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 2 apr 2024
Dear Erin , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
10/10 Eccellente
Tanya
Viaggio di coppia
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were very friendly and helpful and the rooms were clean. The location was also perfect. We took the UP Express from the airport and it was a short walk to the hotel. There were also a nice variety of restaurants within a short walking distance.
Tanya
Soggiorno di 2 notti a marzo 2024
Risposta di Aranza Escotoverri, Guest Services Manager, il giorno 1 apr 2024
Dear Tanya, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,
8/10 Buono
mario
Viaggio con la famiglia
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need a new decoration
mario
Soggiorno di 2 notti a marzo 2024
Risposta di Aranza Escotoverri, Guest Services Manager, il giorno 1 apr 2024
Dear Mario,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.Rest assured your concerns about the look of the property will be addressed accordingly with our department heads.We hope to have the pleasure of welcome you back soon! Warm regards,
10/10 Eccellente
Karla
1 apr 2024
Karla
Soggiorno di 1 notte a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 21 apr 2024
Dear Karla ,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Zelaikha Rahimi Assistant Front Office Manager
10/10 Eccellente
N
Viaggio con la famiglia
31 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our experience was excellent and the location was great.
N
Soggiorno di 4 notti a marzo 2024
Risposta di Aranza Escotoverri, Guest Services Manager, il giorno 1 apr 2024
Dear N, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,
10/10 Eccellente
Andrew
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff , friendly and courteous .
Andrew
Soggiorno di 2 notti a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 29 mar 2024
Dear Andrew, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
6/10 Soddisfacente
Clark G.
29 mar 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The pool has so much chlorine that the smell stays on you for days, our skin looked like it was burnt especially our kids.Have to apply aloe to ease the drying.Bar food in the room are overly priced and not a complimentary.The customer service if you have issues were not responsive and very hesitant to resolve the problem.They only tried to have a settlement after we contacted the higher IHG guest relation,in general.
Clark G.
Soggiorno di 2 notti a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 29 mar 2024
Dear Clark . Thank you for choosing to stay at Intercontinental Toronto Centre recently and for taking the time to share your feedback.Your feedback is much valued and is very important to us. I am disappointed to learn that you feel unable to recommend the hotel following your recent visit. I would like to offer our sincere apologies for failing to meet your expectations on this occasion. Please can you let me know what we could have done better. Thank you again for your comments and I do still hope that we will have occasion to restore your faith in our service some day in the future. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
10/10 Eccellente
Stephen
Viaggio con la famiglia
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice rooms.
Nice staff.
Stephen
Soggiorno di 1 notte a marzo 2024
Risposta di Zelaikha Rahimi, il giorno 29 mar 2024
Dear Stephen, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
10/10 Eccellente
Paula
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Paula
Soggiorno di 1 notte a marzo 2024
Risposta di Ciaran, il giorno 31 mar 2024
Dear Paula, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
6/10 Soddisfacente
Mohammadmahdi
Viaggio di coppia
28 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was expecting a nice view of Ontario lake, but our room had a very ugly looking view! Way too expensive for the quality of rooms and services.
Mohammadmahdi
Soggiorno di 5 notti a marzo 2024
Risposta di Ciaran, il giorno 28 mar 2024
Dear Mohammadmahdi,Thank you for choosing Intercontinental Toronto Centre for your recent stay and for taking the time to complete our Guest Satisfaction Survey. Your comments are very valuable to us as they assist us in making improvements to the level of service and guest satisfaction throughout the hotel. I am sorry to learn that you did not have an entirely positive experience of your recent visit to the hotel. Unfortunately, we failed to meet or exceed your expectations in several areas of our hotel and service delivery, for which I would like to offer our sincere apologies. I can assure you that your feedback will be reviewed by our senior management team to ensure any lapses in standards remain isolated and are addressed immediately. I do hope that this recent experience will not deter you from returning to stay at Intercontinental Toronto Centre in the future. Thank you again for providing your feedback. Yours sincerely Ciaran O'DwyerGuest Relations Manager
8/10 Buono
FABIEN
27 mar 2024
FABIEN
Soggiorno di 2 notti a marzo 2024
Risposta di Ciaran , il giorno 20 apr 2024
Dear Fabien,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Carole
27 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Carole
Soggiorno di 2 notti a marzo 2024
Risposta di Ciaran, il giorno 28 mar 2024
Dear Carole, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations.I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Patriot
Viaggio di lavoro, Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
C’est vraiment très bien
Patriot
Soggiorno di 1 notte a gennaio 2024
Risposta di Ciaran, il giorno 26 mar 2024
Dear Patriot,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Hyon
Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Hyon
Soggiorno di 2 notti a marzo 2024
Risposta di Ciaran, il giorno 26 mar 2024
Dear Hyon,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Leticia
25 mar 2024
Leticia
Soggiorno di 3 notti a marzo 2024
Risposta di Ciaran, il giorno 15 apr 2024
Dear Leticia,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Michel
Viaggio di lavoro, Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hôtel très bien, bon service, sécuritaires, bien aménagé, propre, bon restaurant
Michel
Soggiorno di 2 notti a marzo 2024
Risposta di Michael Kashan, il giorno 27 mar 2024
Good Morning Michel,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay, especially the incredible customer service provided. We are thrilled to hear you enjoyed your full experience with us, especially the incredible customer service you received. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Eccellente
Kamal
Viaggio di lavoro, Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient
Kamal
Soggiorno di 1 notte a marzo 2024
Risposta di Ciaran, il giorno 26 mar 2024
Dear Kamal,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Pierre-Luc
Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel, je recommande fortement!
Pierre-Luc
Soggiorno di 2 notti a marzo 2024
Risposta di Ciaran, il giorno 26 mar 2024
Dear Pierre-Luc,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Eccellente
Jason
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jason
Soggiorno di 1 notte a marzo 2024
Risposta di Ciaran, il giorno 20 apr 2024
Dear Jason,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager