Suite Premier, 1 letto king, balcone | 1 camera, biancheria da letto ipoallergenica
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Recensioni per Sonder The Slate

3.5 out of 5
Sonder The Slate
348 Adelaide Street West, Toronto, ON

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 80 su 175 recensioni" "
Valutazione di 8 - Buono. 43 su 175 recensioni" "
Valutazione di 6 - Soddisfacente. 21 su 175 recensioni" "
Valutazione di 4 - Scarso. 12 su 175 recensioni" "
Valutazione di 2 - Terribile. 19 su 175 recensioni" "

9,0/10

Pulizia

8,2/10

Personale e servizio

7,8/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Nikita

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sonder, il giorno 19 apr 2024
Hi Nikita, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Eccellente

Jacques

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Quelle agréable surprise!
Soggiorno di 4 notti a gennaio 2024

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Disappointing Customer Service at Sonder
I recently stayed at Sonder The Slate and can only give it a 1-star review. The overall stay was just okay and definitely not worth the price due to their abhorrent customer service. Upon arrival, my booked loft room wasn't available, and they moved me to a basic room. I contacted support through the chat function on their app. When I explained, this was not the room that I booked and would like to be put in the room I booked, she stated she wasn't able to do that. When I then asked to be compensated for the price difference, the agent insisted that they were the same price, so they wouldn't have provide me with any refund. I had to prove otherwise with receipts, as I had booked a coworker into one of their regular room for the same days. Only then did she change her tune and admit their was a price difference but refused to reimburse me because she said, and I quote "it wasn’t that much of a difference." Frustrated, I requested to cancel and get a refund to find another place to stay, to which she said no, I had to stay in that room. Eventually, I called customer service and spoke to a nice gentleman on the phone, and thankfully, the new agent immediately apologized and agreed to fully reimburse me due to their error and the unavailability of the loft room I originally booked. While the stay was manageable, the initial customer service experience left a horrible taste. I won't be returning, nor will I book my colleagues or recommend this place to anyone in the future
Soggiorno di 2 notti a gennaio 2024
Risposta di Sonder, il giorno 7 feb 2024
We're sorry to hear about your experience. We're glad our friendly customer service team was able to find a resolution. Should you choose to give us another chance, we'd love to host you.

10/10 Eccellente

Monisha

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Abdulsemiu

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I had a pleasant stay here and would definitely be back.

8/10 Buono

Charity

Mi è piaciuto: Comfort della camera
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

Kurtis

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The area was great with an AWESOME pizza place just across the road and a quaint little bar right beside the front entrance. It was within walking distance of the Art Gallery, Scotiabank Theater and Union Station which was pivotal to our trip. Checking in was a little more complicated than I would have liked but after we were able to get in everything was smooth from there.

8/10 Buono

Kohshi

Mi è piaciuto: Pulizia e servizi
Need more power outlet.
Soggiorno di 4 notti a ottobre 2023

4/10 Scarso

Robert

Soggiorno di 2 notti a settembre 2023
Risposta di Sonder, il giorno 22 set 2023
Hi Robert, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Soddisfacente

maurizio

Soggiorno di 4 notti ad agosto 2023
Risposta di Sonder, il giorno 1 ott 2023
Hi Maurizio, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Buono

Lawrence & Stacey

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Once you’re in it’s beautiful. Getting there was a nightmare driving. Best to take transit and don’t worry about a vehicle.
Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

Kate

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
We enjoyed the walk-able location to our venues for the weekend. The property itself left something to be desired. We could hear our neighbours through the walls. There were no extra linens and when we asked the cleaning lady we were told no. The room has drywall cracking, ceiling tiles falling down and lightbulbs that need replacing in very dark areas of the room. Bathroom doors were almost too heavy to open. Floors and carpets needed a good cleaning, our socks were filthy after 1 night of walking around. There were no extra bed linens for the pull out couch. Full size Kitchen was spacious and well stocked with plates, cups, kettle, etc. which allowed us to bring some of our food to save on costs.
Soggiorno di 2 notti ad agosto 2023
Risposta di Sonder, il giorno 7 set 2023
Hi Kate, we're glad you found the location convenient, but we apologize for the inconvenience you experienced. Your feedback about the room conditions and cleanliness are important to us, and we'll address these issues with our team to ensure a better experience for our guests in the future. Thank you for sharing your comments, and we hope to have the opportunity to host you again.

10/10 Eccellente

Mark

Soggiorno di 2 notti ad agosto 2023

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e comfort della camera
A great disappointment
The room was sparse. The furniture cheap. Only 1 rickety chair thats more like a stool. The door handle tonthe bathroom was loose and the bathroom door was stiff and heavy sonhard to open. All electrical sockets were difficult to find and access. The television was old and had only 1 channel. Poor sound isolation in the rool so Incould hear everybspund outside my door and window. This room cost me almost as much as rooms at the big name chain hotels...but such a difference in standards. Even the finishings on the drywall were bad. I will never patronize this hotel chain again.
Soggiorno di 2 notti a luglio 2023
Risposta di Sonder, il giorno 27 lug 2023
Your feedback is important to us. We're sorry to hear about the trouble in your space. Our team will look into this and remedy any present issues. We hope to host you again and show you a better experience.

8/10 Buono

Jon

Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

tammy

Soggiorno di 4 notti a giugno 2023
Risposta di Sonder, il giorno 29 giu 2023
Hi Tammy, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 Buono

Josselin

Mi è piaciuto: Pulizia e comfort della camera
J'y retournerais
Location de l'hôtel est super. Une chambre moderne et très bien tenue. Un lit tres confortable. Points négatifs: (1) une douche qui coule toujours même lorsque je veux prendre un bain, (2) un seul service de serviettes même si nous étions là pour 4 soirs, (3) boîte de mouchoirs vide et pas de remplacement. Même si j'ai demandé d'avoir de nouvelles serviettes, elles ne sont jamais arrivées.
Soggiorno di 4 notti a maggio 2023

8/10 Buono

Alan

Soggiorno di 3 notti a marzo 2023

10/10 Eccellente

Giorgio

Soggiorno di 11 notti a gennaio 2023

6/10 Soddisfacente

Sonia

10/10 Eccellente

Mark

Soggiorno di 2 notti a novembre 2022

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The no front desk was very unique but I guess it makes checking and getting to your room much easier. And the codes door was fun too

4/10 Scarso

Denis

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a novembre 2022
Risposta di Sonder, il giorno 6 dic 2022
Hi Denis, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Buono

Magali

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Tres bien situé à quelques minutes à pied de magasins, restos et a 15 minutes à pied de la station de train.
Soggiorno di 4 notti a novembre 2022

10/10 Eccellente

Wendy, Scarborough

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2022

10/10 Eccellente

??

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
awesome place and clean
Soggiorno di 8 notti a novembre 2022

10/10 Eccellente

Nadine

8/10 Buono

howard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I liked the privacy
Soggiorno di 3 notti a ottobre 2022

6/10 Soddisfacente

remi

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No view,look out to a concrete wall.Better quality bedding. Location was great.
Soggiorno di 4 notti a settembre 2022
Risposta di Sonder, il giorno 9 nov 2022
Hi Remi, thank you for your feedback. We understand that some of our rooms have a minimal view. We do our best to disclaim this on our listing. We apologize for any inconvenience. It's great to hear you enjoyed the location. Before your next stay, please reach out to us. We'd be happy to make sure you have a great view.

2/10 Terribile

Walter

Viaggio di lavoro
This is a boutique hotel where there are no people working. I booked this hotel with Expedia, and thank God I did so. I had a booking for this hotel 2 months in advance. I pre checked into this hotel 24 hours in advance, on line. I had to supply all personal information (D/L, credit card) to do so, with facial pictures with side views uploaded into their system. I was on my flight from Calgary to Toronto when an email was sent by Expedia. My room was canceled by the Hotel. Expedia made at least 2 attempts to get in touch with me. The hotel....nothing. No phone call. When I arrived, the Sonder The Slate emailed me...I was canceled. No reason. It was almost sent as if by a lawyer, and not implying any liability to them. I had to scramble with a series of calls to Expedia to find me a room. Expedia was AMAZING with their response, albeit I had to make a few calls. I was upgraded. And, I sure hope that Sonder The Slate was back charged for the significant delta in cost. I had no increase in my cost, fortunately, for this late minute, rack rate location of new accommodation. Why did Sonder The Slate cancel me? There was no emergency. My counterpart who did not pre register for the room did have a stay there. There was no hotel emergency. He had to wait 4 hours till a real person arrived at the hotel. I will never stay at a Sonder hotel. This is what happens at a "high tech business model" hotel where you people are not the core of your business.
Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Sonya

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I loved the efficient virtual check in and check out. Simple and clean and gives the guest a lot of autonomy. Though, the street noise is quite loud, but there is thought put in by providing earplugs and a sound machine! Much appreciated. The tub was magnificent. However, while the room was mostly clean, there was some shaved hair in the sink and tub which suggested it wasn’t cleaned as thoroughly as it could’ve been. Otherwise, this was a pleasant and convenient stay. Thank you -
Soggiorno di 2 notti a settembre 2022

10/10 Eccellente

Ngoc Xuanthi

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The accomodation they provided was high quality, the room was light, clean and comfortable.
Soggiorno di 2 notti a settembre 2022

6/10 Soddisfacente

Shungo

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very clean and convenient accommodation. The communication with the staffs was a bit difficult since there were not any staffs staying and no reception there. They offer the online 24/7 communication, but seems like those online staffs are not familiar with the neighborhood, so that they gave us wrong informations several times. No-contact check in / out was convenient, but we felt unsafe to type the passcode at the entrance of the building which located to the public road and probably people behind us could see the code. Same code was used for the opening the door at our unit, so means if someone want to sneak into the unit, it would be possible. That process supposed to be cut off if I could use the Bluetooth of my phone, and the App said it’s set up perfectly, but unfortunately the Bluetooth system didn’t work. Hope they’ll improve their system.
Soggiorno di 4 notti ad agosto 2022

10/10 Eccellente

Joshua

Soggiorno di 4 notti a settembre 2022

8/10 Buono

Hannane

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The place was a bit loud, the ear plugs on the bed stand threw me off but overall the place was really nice and I enjoyed my stay
Soggiorno di 2 notti ad agosto 2022

10/10 Eccellente

Drew

Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Alexia

Soggiorno di 2 notti ad agosto 2022

10/10 Eccellente

Anne

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice place to stay!
Soggiorno di 2 notti ad agosto 2022

6/10 Soddisfacente

Diane

Soggiorno di 2 notti ad agosto 2022

8/10 Buono

Fraser

Soggiorno di 2 notti ad agosto 2022

10/10 Eccellente

Marat

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Amazing room! Easy check-in/check out. Responsive staff. Great location!
Soggiorno di 2 notti ad agosto 2022

10/10 Eccellente

Athanasios

Soggiorno di 6 notti a luglio 2022

10/10 Eccellente

stephane

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
propreté et a 7 minutes de marche du Rogers Center
Soggiorno di 3 notti a luglio 2022

4/10 Scarso

Asha

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Location was close to certain to harbor, walking 20 minutes ti museums. Grocery and Starbucks close. It’s a noisy area, construction going on..air conditioning didn’t work for a few days and difficult to use AC controls. Showers have no doors, toilet doors hard to open. The manager was very kind and helpful and worked with us to try to make our stay more comfortable.
Soggiorno di 7 notti a luglio 2022

10/10 Eccellente

Michael

Soggiorno di 5 notti a luglio 2022

8/10 Buono

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Easy check-in/check-out and a great location were the highlights. We could easily walk to everywhere we wanted to go in Toronto within 30 minutes. Parking was hard to find and expensive (typical downtown) so not a great location if you have a car. The room was clean and spacious but quite loud, the building creaked a lot and traffic noise was not insulated at all. I would stay again for a shorter trip without a vehicle.
Soggiorno di 4 notti a luglio 2022

10/10 Eccellente

george

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A 1
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Andres

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location was fantastic!
Soggiorno di 4 notti a luglio 2022

4/10 Scarso

Richard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Location was central and convenient. This property has no soundproofing from the traffic which is constant all night, every night with lads in cards with loud exhausts thundering through the streets. No sleep the whole time there. High offices opposite look straight into the room - no privacy. It is a basic room only hotel with no access to communal eating or cooking area. Basic room charging 5 star prices - would never stay there again nor recommend it.
Soggiorno di 7 notti a giugno 2022
Risposta di Sonder, il giorno 15 lug 2022
Hi Richard, thank you for providing your honest feedback. We're saddened to hear about your experience. This location is in a busy area and we understand that the noise and vicinity of the high rises can be frustrating. We do our best to disclaim this on our listing as well as provide complimentary earplugs and white noise machines upon request. If you decide to give us another try we would love to give you a better experience.