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Recensioni per The Ship and Castle

3 out of 5
The Ship and Castle
THE WATERFRONT, SAINT MAWES, Truro, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 33 su 156 recensioni" "
Valutazione di 8 - Buono. 55 su 156 recensioni" "
Valutazione di 6 - Soddisfacente. 42 su 156 recensioni" "
Valutazione di 4 - Scarso. 20 su 156 recensioni" "
Valutazione di 2 - Terribile. 6 su 156 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Riccardo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno pessimo
La posizione dell'albergo è ottima ma l'albergo è vecchio, sporco e mal tenuto. Doccia in pessime stato, bagno minuscolo e moquette a terra non pulita da anni probabilmente.
Soggiorno di 1 notte ad agosto 2023
Risposta di Bernie, il giorno 12 ago 2023
Dear Riccardo,I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made.Best wishes, General ManagerShip & Castle

6/10 Soddisfacente

Maurizio, Roma

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Albergo praticamente sul mare.
Stanza mal arredata. I letti sono solo rete e materasso. Pochi cassetti per riporre i vestiti. L'anta dell'armadio ha una cerniera rotta. ma , malgrado la segnalazione nessuno ha provato a ripararla. Ristorante molto deludente sia per la qualità del cibo che per la disponibilità di pietanze, malgrado elencate nel menu. Ho ordinato un sirlon steake ma dopo un po' la cameriera mi ha detto che non era disponibile. Ho optato per il salmone ma anche questo non era disponibile. A questo ho dovuto chiedere cosa avrei potuto avere. Altrimenti sarebbe stato troppo lungo. Se il piatto è elencato in menu, questo deve essere disponibile, altrimenti si corregge il menu.
Soggiorno di 9 notti ad agosto 2018

8/10 Buono

francesco, bologna

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Molto carino
Hotel bello, a ridosso del porto, perfetto per prendere i battelli e passeggiare a bordo mare. Camere non molto grandi, ma graziose e pulite. Colazione varia e buona.
Soggiorno di 1 notte ad agosto 2018

10/10 Eccellente

AUDREY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very unique property with beautiful views especially in the dining room. Very quaint little town. Very friendly and helpful staff.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Spas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is situated right next to the sea, it’s very nice hotel. Breakfast was good, I liked it and wasn’t expensive at all, much cheaper than having a breakfast in a restaurant. There was two amazing ladies checking in for the breakfast, they were very polite and friendly. As I was on motorbike, one of the ladies gave me directions around how to get around so I enjoyed the trip. Everyone else were helpful and polite ☺️ Definitely had good experience ☺️
Soggiorno di 2 notti a maggio 2024
Risposta di The Ship & Castle, il giorno 18 mag 2024
Dear Spas,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Simon VooghtOperations Manager

10/10 Eccellente

Alistair

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely staff, great location and good value for money
Soggiorno di 1 notte a maggio 2024
Risposta di The Ship & Castle Hotel, il giorno 12 mag 2024
Dear Alistair,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Simon VooghtOperations Manager

8/10 Buono

MRS

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After complaining about the room we were first give as it shouldn't have been classes as a superior as it was very small with two small windows rather than patio doors to a balcony as shown on the website we were moved to a room with a balcony by the duty manager overlooking the harbour which was very nice
Soggiorno di 3 notti a maggio 2024
Risposta di Ship & Castle Hotel, il giorno 12 mag 2024
Dear MRS,Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and that we managed to get into one of the balcony rooms, we hope to be welcoming you back to Ship & Castle very soon!Best wishes,Simon Vooght Operations Manager

8/10 Buono

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, nice staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Bernie, il giorno 23 apr 2024
Dear Kelly, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay. Kind regards, Bernie Korycki General Manager

8/10 Buono

Darrin, ascot

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
A wonderful experience in general. Would have been perfect if the ensuite was a little larger (a very tight fit for an average size person) and there was an ironing board and iron.
Soggiorno di 4 notti ad aprile 2024
Risposta di Bernie, il giorno 17 apr 2024
Dear Darrin, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

8/10 Buono

Chloe

Soggiorno di 1 notte ad aprile 2024
Risposta di Ship & Castle Hotel, il giorno 12 mag 2024
Dear Chloe,Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon!Best wishes, Simon VooghtOperations Manager

8/10 Buono

Lorraine

Viaggio di coppia
Mi è piaciuto: Servizi
Comfortable hotel in fab location with lovely staff & really comfortable beds. Just reopened so a few teething issues but didn’t spoil our stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Bernie, il giorno 29 mar 2024
Dear Lorraine,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

8/10 Buono

Tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Bernie, il giorno 29 mar 2024
Dear Tony,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

6/10 Soddisfacente

Sarah

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We upgraded to what should have been a superior sea-view. 😬 A sea-view we did get room 208 but it most certainly wasn’t a superior. The room had a funny smell likened to a wet babies nappy. We pulled out the bed to see if there was anything behind as that’s where the smell seemed to be coming from but we didn’t find anything so just put it down to a smelly room. Lucky for me I had some spray which helped mask the smell. The carpet in the room needed a good clean. The hotel is just a little grubby in areas which is a shame as that’s down the cleanliness. The breakfast was ok although it was just warm. The location is perfect though and it didn’t cost the earth to stay there so that’s a bonus.
Soggiorno di 2 notti a ottobre 2023
Risposta di Bernie, il giorno 30 ott 2023
Dear Sarah, I am pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done!Best wishes, Bernie KoryckiGeneral Manager

10/10 Eccellente

Glenn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Bernie, il giorno 31 ott 2023
Dear Glenn, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay! Best wishes, Bernie Korycki General Manager

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Bernie, il giorno 24 ott 2023
Dear Michael, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie Korycki General Manager

10/10 Eccellente

mark

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Nice clean and comfortable accommodation, great location
Soggiorno di 1 notte a ottobre 2023
Risposta di Bernie, il giorno 11 ott 2023
Dear Mark, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!Best wishes, Bernie Korycki General Manager

8/10 Buono

JANE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disappointed with the room as no choice was given
Enjoyable one night stay at this dog friendly hotel. My only downside was that we were put in a room at the back of the hotel. I would have asked for a sea view room but on the booking form there was nowhere to put any preferences.
Soggiorno di 1 notte a ottobre 2023
Risposta di Bernie, il giorno 9 ott 2023
Dear Jane,I am glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Buono

Aimee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value and friendly service
Lovely hotel in a great location. Lovely welcome and the staff were very helpful with any questions we had. Very good value for money. Loved the coffee shop underneath the hotel for a morning coffee and pastry! Would definitely come and stay again - St Mawes is a lovely location.
Soggiorno di 2 notti a ottobre 2023
Risposta di Bernie, il giorno 9 ott 2023
Dear Aimee,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

10/10 Eccellente

Katie J

Soggiorno di 3 notti a settembre 2023
Risposta di Bernie, il giorno 9 ott 2023
Dear Katie,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Buono

David

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Bernie, il giorno 9 ott 2023
Dear David,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Buono

CHRIS

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was clean and quiet. Bedrooms were neat and clean. We did not have time to view the surrounding areas to the building. I would suggest inclusion of small fridges in rooms as a long/medium term plan.
Soggiorno di 1 notte a settembre 2023
Risposta di Bernie, il giorno 18 set 2023
Dear Chris, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

8/10 Buono

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Bernie, il giorno 18 set 2023
Dear Martin, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

10/10 Eccellente

ELAINE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Brilliant staff especialy Sharon
Soggiorno di 1 notte a settembre 2023
Risposta di Bernie, il giorno 18 set 2023
Dear Elaine, Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon! Best wishes, Bernie Korycki General Manager

8/10 Buono

Dawn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location on the sea front. No onsite parking but public car park nearby
Soggiorno di 2 notti a settembre 2023
Risposta di Bernie, il giorno 14 set 2023
Dear Dawn,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

8/10 Buono

Peter

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Breakfast was very good. Clean and tidy place . The rooms and corridors need repainting. Anything but grey! Otherwise good place to stay with low cost of room.
Soggiorno di 1 notte a settembre 2023
Risposta di Bernie, il giorno 11 set 2023
Dear Peter, I am so pleased that you enjoyed your stay at Ship & Castle Hotel. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done!Best wishes, Bernie KoryckiGeneral Manager

10/10 Eccellente

Mandy

Soggiorno di 1 notte a settembre 2023
Risposta di Bernie, il giorno 8 set 2023
Dear Mandy,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

8/10 Buono

Danielle

Mi è piaciuto: Personale e servizio
A lovely friendly hotel right on the harbour. Very dog friendly. Not 5 star but certainly a lovely place to stay with your furry friend.
Soggiorno di 2 notti a settembre 2023
Risposta di Bernie, il giorno 8 set 2023
Dear Danielle,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle Hotel. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Eccellente

julia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di Bernie, il giorno 8 set 2023
Dear Julia,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Eccellente

Sarah

Soggiorno di 1 notte ad agosto 2023
Risposta di Bernie, il giorno 18 set 2023
Dear Sarah, Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon! Best wishes, Bernie Korycki General Manager

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Certainly revisit if I'm down there again.
Had a meal in the restaurant, which overlooks the harbour. Great setting, food and service were good. Certainly revisit if I'm ever that way again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Bernie, il giorno 25 ago 2023
Dear William,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Bernie KoryckiGeneral Manager

6/10 Soddisfacente

Ian

Ok ish
Food very bland. Best to eat out No cold water from cold tap-so difficult with water at night for dog Room not serviced Extra £10 per dog No car parking
Soggiorno di 3 notti ad agosto 2023
Risposta di Bernie, il giorno 17 ago 2023
Dear Ian,I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed.Best wishes, Bernie KoryckiGeneral Manager

8/10 Buono

David

Viaggio di coppia
Mi è piaciuto: Pulizia
Most of 5he staff were happy and friendly. The hotel itself could do with being updated and a really good clean. There as a smell I the lift and corridors.
Soggiorno di 3 notti ad agosto 2023
Risposta di Bernie, il giorno 16 ago 2023
Dear David, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be able welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

6/10 Soddisfacente

Martin

Soggiorno di 4 notti ad agosto 2023
Risposta di Bernie, il giorno 16 ago 2023
Dear Martin, I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Best wishes, Bernie Korycki General Manager

10/10 Eccellente

Ryan

Soggiorno di 1 notte ad agosto 2023
Risposta di Bernie, il giorno 16 ago 2023
Dear Ryan, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

4/10 Scarso

Alison

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel has a fantastic location but is in need of investment. Bed was comfortable and staff doing their best. Carpets and lighting need replacing and the whole atmosphere is dingy. Shower room very cramped. Dining room and bar area have great views over the harbour but sofas badly worn. Best thing about it is the wonderful bakery/cafe below the hotel where we enjoyed breakfast during our stay.
Soggiorno di 2 notti ad agosto 2023
Risposta di Bernie, il giorno 12 ago 2023
Dear Alison,I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made.Best wishes, Bernie KoryckiGeneral ManagerShip & Castle

10/10 Eccellente

Daniel

Soggiorno di 2 notti ad agosto 2023
Risposta di Bernie, il giorno 8 set 2023
Dear Daniel,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Eccellente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a luglio 2023
Risposta di Bernie, il giorno 12 ago 2023
Dear Jeffrey,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

6/10 Soddisfacente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Very convenient for all the amenities of St. Mawes. Room was at the back of the property and was very noisy at night due to the proximity of a pub.
Soggiorno di 2 notti a luglio 2023
Risposta di Bernie, il giorno 3 ago 2023
Dear Susan, I am so pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager

8/10 Buono

RAED, Amman

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a luglio 2023
Risposta di Bernie, il giorno 11 lug 2023
Dear RAED,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

4/10 Scarso

Garry

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is quite dirty and stuffy. Needs a good make over and clean throughout. Some of the staff are very friendly, others not so.
Soggiorno di 3 notti a luglio 2023
Risposta di Bernie, il giorno 11 lug 2023
Dear Garry,I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further.Best wishes,Bernie KoryckiGeneral ManagerShip & Castle

8/10 Buono

Donna

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a luglio 2023
Risposta di Bernie, il giorno 11 lug 2023
Dear Donna,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love welcome you back for another great stay!!Best wishes, Bernie KoryckiGeneral Manager

4/10 Scarso

Jekaterina

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Yes but don’t expect too much
So….hotel was clean, location really good. Parking is chargeable but locally not by the hotel and is very good. Rooms are newly updated, but water pressure terrible on hot water in room 203, the general build condition is poor and clearly wasn’t done to a high standard. That’s said, beds are comfy and fine for sleeping, no a/c or ceiling fans and upstairs rooms are like ovens, very stuffy. Staff friendly and generally lovely place to be, my feelings are the bathrooms and hot water issues need sorting and will be much more pleasurable experience. A ceiling fan or a/c in all rooms would be a good touch!
Soggiorno di 2 notti a giugno 2023
Risposta di Bernie , il giorno 27 giu 2023
Dear Jekaterina,Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.Best wishes, Bernie KoryckiGeneral Manager, Ship & Castle

8/10 Buono

Paul

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Holiday Location
The location is wonderful,the staff very friendly and helpful. The breakfast covered all wants and the Bar man had a great sense of humour. The Hotel fits in with the village feel.
Soggiorno di 2 notti a giugno 2023
Risposta di Bernie GM, il giorno 13 giu 2023
Dear Paul,I just wanted to take this opportunity to thank you for writing a lovely review following your stay at our hotel. It is always encouraging to receive positive feedback and I know that my Team very much appreciate it too. We look forward to welcoming you back in the very near future. Kind regards, Bernie Korycki

10/10 Eccellente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a maggio 2023
Risposta di Bernie GM, il giorno 13 giu 2023
Dear Jeffrey,I just wanted to take this opportunity to thank you for writing a lovely review following your stay at our hotel. It is always encouraging to receive positive feedback and I know that my Team very much appreciate it too. We look forward to welcoming you back in the very near future. Kind regards, Bernie Korycki

8/10 Buono

Pasquale

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 3 notti a maggio 2023
Risposta di Bernie K., il giorno 22 mag 2023
Dear Pasquale, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!Best wishes, Bernie Korycki General Manager

6/10 Soddisfacente

Richard

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disappointing Hotel
The first thing that hit us was being asked to pay up front for two nights accommodation, although this seems to be a growing trend, and I suppose we could have paid up front on hotels.com, the manner seemed odd. The room was clean and although it had been refurbished in recent times, seemed very dated. Room facilities were adequate and en-suite very small for a superior room. The room had a balcony, but this almost eluded us because one of the patio doors would not open and the other took a while to unlock and then very hard to re-lock. This is a hazard if evacuation is necessary. I went to ask if breakfast was included, it was not (not a problem) and we asked to be booked in, we were asked again to pay in advance. We refused and ate in the little cafe nearby, where we had a fantastic breakfast bap, orange juice and tea/ coffee probably much cheaper than the hotel! We met a local on the ferry to Falmouth, she suggested that the hotel was struggling, which explains why monies were requested up front, but as other hotels do, they could have reserved an amount on a credit card to cover the bill and any incidentals. This pay up front attitude left a sour taste in the mouth. In the evening we didn’t eat at the Ship & Castle, preferring to eat in the 2 other hotels in St Mawes. Both we highly recommend. We would not stay at the Ship & Castle again
Soggiorno di 2 notti ad aprile 2023
Risposta di BK, il giorno 1 mag 2023
Dear Richard,I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made.Best wishes, Bernie KoryckiGeneral ManagerShip & Castle

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A very smooth overnight stay. The reception staff were particularly helpful when we had to check out and load up the car, as there’s no on site parking. Breakfast was fine with great view over the harbour.
Soggiorno di 1 notte ad aprile 2023
Risposta di Bernie Korycki, il giorno 9 apr 2023
Dear Robert,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

2/10 Terribile

DAVID

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
LONG WEEKEND. ROOM SERVICE POORSTA
Soggiorno di 3 notti a settembre 2022
Risposta di Bernie, il giorno 1 ott 2022
Dear David,Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.Best wishes, Bernie KoryckiGeneral Manager, Ship & Castle Hotel

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Swcp
Lovely building and lovely rooms the breakfast was amazing, perfectly located for swcp which I was walking bed was comfortable shower was powerful and was given free milk when I asked
Soggiorno di 1 notte a settembre 2022
Risposta di Bernie, il giorno 14 set 2022
Dear Swcp, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

6/10 Soddisfacente

Annie

Mi è piaciuto: Pulizia e comfort della camera
The view from the room was beautiful but for a deluxe room it was very small. The food was on the cheaper side but really underwhelming. The fruit salad was an apple with two grapes and a piece of melon and the sautéed potatoes were crisps. Again the views were stunning but having experienced other restaurants at St Mawes I was expecting much more than what we received. The majority of the staff were friendly and were happy to reserve us a window seat for breakfast.
Soggiorno di 1 notte a settembre 2022
Risposta di Bernie, il giorno 6 set 2022
Dear Annie, I am so pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager