Buongiorno sig. Menaboi e la ringrazio per la recensione. Mi spiace molto per l'inconveniente soprattutto nel reparto pulizie a cui io tengo moltissimo. Cercherò comunque di migliorare le cose sotto quel punto di vista!

Dear Hanna, thank you very much for staying in my house. About the set of bed linen and towels we exchanged some email before your arriving date where I wrote you the towels were an option and the cost of it. I asked you how many set you needed and you wrote me back saying just 1 set. You paid just for 1 set! But, you could call me and I immediately would bring you an added set if it was just a misunderstanding! Instead, the winter covers were in the armchair... why didn't you call me to ask them?? Instead, I sent you a message to ask you if everything was ok and you answered me "yes"!! Anyway, I hope to have you again in my house with no more misunderstanding! Best regards.

Dear Anne, I rent my house from more than ten years and this is the first time I get a so negative opinion on all the different aspects. I require always that my house is in order and well equipped and I focus mainly on the cleanings and its ospitality. The other opinions on my house confirm this and many opinions praise especially the cleaning of the house. I can tell you instead that you stood out from the beginning because you never answered me about your arrival time at the house to inform the lady and even later you never answered me at the phone and left the house without to inform anyone. You received my conditions documents for the house but you didn't respect the rules. You had on the documents well indicated my phone number and that one of the lady to call in case of problems but you did not contact anyone even in the case of blackout. If you had called me you would not need to disturb the intelligence of your man to find a mainswitch located in all the house of the world. Dear Anne, about the lady I can tell you her job is to present you the house the first day and to check and clean the house the last day, and of course to be available in case of problems. She does not come everyday to wake you up. You had the impression this is a private house. Of course this is! No one before had this doubt! In my opinion you thought to have the service of an hotel but you booked an house! Be more careful next time! Anyway, thank you because I will take your opinion to give a better service.