2/10 Terribile
Viaggiatore verificato
29 mar 2018
Non mi è piaciuto: Pulizia e personale e servizio
A Company of Thieves
We were in an executive suite. The room was spacious, and the beds comfortable. The bathroom was ok. However, the kitchen utensils were very dirty, and I was surprised that the balcony had not been equipped with spikes or something else to keep away the great number of pigeons swarming about. The breakfast was ok, but the coffee finished very early, and no more was brought. The setup was weird, because you had to bring down your own tray and cups, get food, and go eat it in your room. However, the worst part of my stay was that a rose-gold locket I absolutely loved was stolen from our room by someone who obviously had access - so definitely someone from the hotel staff - and, instead of offering support, the manager not only rudely refused to help me, but also implied that I was lying. Therefore, I got in touch with the Vancouver PD, and will be following the issue closely, if I don’t hear anything from them I will pursue the matter another way. If you are looking for a place that actually cares about providing good service and takes theft seriously, don’t stay here.