Dear English girls. I'm sorry you have heard so much discomfort to us. I don't understand this "worse was the shower"? If you had some trouble why didn't you tell me soonI!? Just communicate! Surely I would have solved the problem obviously NO OUT OF OFFICE HOURS at 5.00. am. when you woke me up, on your departure day asking me to take a taxi at night arriving in 10 minutes even though I'd asked the day before if you wanted that if I arrange you a transfer explaining that we are in a small town and not parked taxis around like in a big city. You replayed me that you wanted to go by train. I was amazed when I read "no advice or help on the area." Upon arrival we leave to all guests - for you too - the guestbook and welcome card together with any other information about the area and the House in own language. Also in the Office hours we give gladly more information if anyone needs. You have booked into a small B&B there isn't reception 24 of 24 and even shuttle like at Crown Plaza but there are other things to appreciate example the tea that you have benefited from free every night when you returned from Venice. Ps. I'm sorry but in Italy by law the guests can not have access to kitchens a receptive activity for a simple reason, safety and hygiene, even in Crown Plaza ..