Hotel vicino a Veterans Memorial Wall - Jacksonville

“The property had a bad musty smell like wet carpet.”

“I love this hotel and have stayed many times. This time, they main lobby and bar/restaurant was under renovations and I couldn't enjoy the ambience for dinner and drinks as I have previously. In spite of the inconvenience to me, the staff were also inconvenienced but they came through with flying colors. From the valet, to front desk, to waiters and bartenders, the entire staff was AWESOME!”

“Staff was great. This JW Marriott was disappointing compared to all the others I have stayed, it’s old and the walls are like paper. Sounded like people in next room were in ours! Restaurant seemed under staffed, again the staff was very kind. Building front area is around construction area. The hotel needs a remodel, old carpet in restaurant, old woodwork, needs a facelift or remove “JW”. Staff was amazing!”

“Staff's attentiveness was excellent. One desk staffer was stupendous. I think his name was Bernard.”

“Downstairs and lobby were more updated..rooms were not. Had to move to another room because air conditioner had soaked the carpet and smelled terrible. Staff was wonderful and moved us to another room. Not Doubletree fault but the whole 9th floor reeked of pot. Nauseating smell on balcony and in hallway.”

“Hotel pulito e personale gentile ”

“Property has just come under new management/ownership. In need of remodeling, For the price ok”

“No room service”

“Clean room”

“The breakfast was amazing. The girl working the dining room was the most professional person we’ve had on a vacation. Walking distance to everything you need.”

“The man working the front was super nice! Clean rooms. Great value for the price.”

“Room 163: the door does not lock. The toilet paper holder is dangling from the wall, which has small divots dug out of it. There is a bit of discoloration around the tub. The staff willingly gave us another room. Inside door latches/chains have been removed and painted over. The room interiors are dimly lit, with walls painted battleship gray except where they've been scarred or patched. Cleanliness is fine. The interior courtyard rooms are surprisingly quiet. Air conditioning works and is not...

“Clean room, Breakfast,parking,staff”

“Great”

“We dd not get the beds we payed for and no garbage can or tv remote and nothing in kitchen lights did not work. Could not use pool. Probably the worst place I have been.”

“I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the...