Hotel vicino a Metropolitan Park - Jacksonville

“Upon checking in, we found the hotel undergoing a co.plete renovation. Most of the main lobby closed off and the bar moved to the restaurant. The elevators were also being renovated and taken out of service 1 or 2 at a time out of the 3. I would have expected Expedia to have some type of construction notice when booking. I always stay at the Southbank when in Jacksonville, but this had to be the most disappointing visit EVER!!! Call the hotel beforehand to confirm status of renovation to avoid...

“The food was the worse I can remember having in a very long time. I had food poisoning afterwards. NEVER, will I eat in this restaurant again. Otherwise, accommodations were good and location excellent.”

“I did not eat breakfast at the hotel, but I loved that there was an entrance and exit gate around the parking lot.”

“Staff was great. This JW Marriott was disappointing compared to all the others I have stayed, it’s old and the walls are like paper. Sounded like people in next room were in ours! Restaurant seemed under staffed, again the staff was very kind. Building front area is around construction area. The hotel needs a remodel, old carpet in restaurant, old woodwork, needs a facelift or remove “JW”. Staff was amazing!”

“I arrived at approximately 9 PM with my young daughter after a long trip and was informed that a $100 deposit was required on a card only. I had $80 available on my card and offered to pay the remaining $20 the following morning. I also offered cash, but every solution was refused. My husband respectfully called the front desk to help find a solution, and instead of assisting us, the staff member threatened to call the police. The lack of professionalism and willingness to help was extremely...

“Hotel pulito e personale gentile ”

“Property has just come under new management/ownership. In need of remodeling, For the price ok”

“Ok”

“The room need to be upgraded. The tub was raggedy, the bed was raggedy. The drapes or curtains were raggedy. Even the walls were raggedy, like the material that is on the wall was coming off.”

“The man working the front was super nice! Clean rooms. Great value for the price.”

“Clean room”

“The breakfast was amazing. The girl working the dining room was the most professional person we’ve had on a vacation. Walking distance to everything you need.”

“Front desk staff are 😎”

“I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the...

“Room 163: the door does not lock. The toilet paper holder is dangling from the wall, which has small divots dug out of it. There is a bit of discoloration around the tub. The staff willingly gave us another room. Inside door latches/chains have been removed and painted over. The room interiors are dimly lit, with walls painted battleship gray except where they've been scarred or patched. Cleanliness is fine. The interior courtyard rooms are surprisingly quiet. Air conditioning works and is not...

“Clean room, Breakfast,parking,staff”