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Recensioni per Preserve Apartments and Suites

3 out of 5
Preserve Apartments and Suites
14 Babatunde Dabiri Street, Lekki

Recensioni

6,4
Valutazione di 10 - Eccellente. 6 su 15 recensioni" "
Valutazione di 8 - Buono. 1 su 15 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 15 recensioni" "
Valutazione di 4 - Scarso. 2 su 15 recensioni" "
Valutazione di 2 - Terribile. 4 su 15 recensioni" "

6,8/10

Pulizia

6,2/10

Personale e servizio

7,0/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Adelola

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My booking mentions that breakfast is included but on site,I'm being told by front desk that it has to be paid for. Im pregnant and had to go checkout without breakfast.There were cheqper options and I went for this because it said breakfast was included.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 20 mag 2024
Morning Adeola, We just saw your feedback which claimed that your booking had breakfast included and you were not given one.Your booking was for a standard room at about 20 per night in Lekki Phase one which you will agree is a very low price.Having paid 20usd you then expected to be given a full breakfast while this wasn't in your booking.It is unfair to misrepresent facts in putting feedbacks Kindly find details of your booking below.Reservation #233318475Hotel confirmation codePres 3217 EditStatusBookedItinerary number72055098374752Payment request IDNot yet invoicedReservation made11 May 2024Pricing modelPer DayBedding requestNot available, Smoking or Non-smokingRate plan codeNBRate plan nameNo BreakfastGuest count2 adults

10/10 Eccellente

Edwin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was nice
Soggiorno di 1 notte a marzo 2023
Risposta di Akin , il giorno 13 mar 2023
Thanks for your custom and feedback.Hope to see you soon.

10/10 Eccellente

Edwin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved my stay friendly staff and good food plus a great environment
Soggiorno di 6 notti a febbraio 2023
Risposta di Akin , il giorno 19 feb 2023
Hi Edwin, Thanks for your kind feedback and we look forward to seeing you very soon.

2/10 Terribile

Natalia

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
There was not much to like. The room was clean yes, the shower didn't work. The toilet didn't flush, someone had to plunge it. The shower water wouldn't go down. Breaksfast was only served 1 day, bread and egg only. No internet for 3 days, my husband had to buy date and Hotspot me. The experience was so bad, I implore you to not go and stay there.unless you like drama and problems.
Soggiorno di 3 notti a febbraio 2023
Risposta di Akin , il giorno 19 feb 2023
Hi Natalia, I am so sorry that you were not happy during your stay at the preserve.The internet service was down as a result of a power failure at the service provider which was out of our control.The bathroom was checked before you checked in and for your first couple of day all was well before you complained about the plumbing issue which was sorted immediately we were aware of it.Our breakfast is complimentary and comes with our rooms.At our prices adding breakfast is a bargain.Many of our guests are happy with what we provide and we will continue to strive to improve our service.

4/10 Scarso

Toluwanimi

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
My Horrible stay at Preserve - Never ever again
1. The room was a mess 2. The bathroom had a smell 3. The floor mat looked like rag 4. Only one good pillow was on the bed 5. The sit-in chair in the room looked like something just brought out of a store 6. Their tv only had 2 stations and were not even clear 7. Their kitchen didn’t offer us breakfast which was supposed to be complimentary
Soggiorno di 1 notte a luglio 2022
Risposta di Akin, il giorno 6 ago 2022
Dear Toluwanimi, I want to apologize on your experience which you posted. You didn't complain during your stay as I would have done everything to remedy your concerns which would have been moving you to another room. Majority of our guests enjoy our services and are mostly returning customers. I will reach out to you to see how we can provide you a much more discerning service which we are noted for. Hope you will allow us this opportunity. Management

10/10 Eccellente

Taofiki

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a maggio 2022
Risposta di Akin , il giorno 13 lug 2022
We appreciate your feedback. Hope to see you soon. Rgds,

10/10 Eccellente

Samson

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel.. i will stay again
✅✅✅✅Good location very conveniently situated close to elegushi beach & Food spots, Nice and quiet area. 24hrs Two step security gates before you reach the hotel coming off admiralty way so good security overall. Reception & staff was very helpful serving breakfast every morning without fail. Room service & house keeping was great. I upgraded from a standard room to a Executive room it was nice and spacious quite large, I liked the room, AC was great cool and breezy i felt like i was in London.... 😎🚫 Cons: Quite a few power cuts throughout the day so i had to keep on restarting the AC. 🚫 The toilets was clean however quite alot of Ants/insects inside of the toilet sink i dont know where they were coming from so i had to keep on clearing them because they were building up heavily.. But im sure you guys will take care of that issue no wahala. 🚫i lost my Room card Key so i had to pay 5k nice surprise 🚫 Food was a little bit on the expensive side. ✅ Overall i enjoyed my stay at the hotel.
Soggiorno di 10 notti a febbraio 2022
Risposta di Akin , il giorno 30 mar 2022
Hi Samson, Hope you had a lovely trip back to the UK. We are always happy to have you back and look forward to seeing you soon. I will have the room fumigated asap. Stay blessed. Management.

8/10 Buono

Samson

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good location very conveniently situated, Nice and quiet area, Two step security gates before you reach the hotel so good security overall. Staff was helpful serving breakfast every morning without fail. Room service & house keeping was great.
Soggiorno di 12 notti a marzo 2022
Risposta di Akin , il giorno 30 mar 2022
Hi Samson, Thanks for your feedback. We look forward to seeing you soon. Rgds,

2/10 Terribile

Kemp

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2021

6/10 Soddisfacente

Akinwande

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Quiet environment
Soggiorno di 2 notti ad agosto 2021
Risposta di Akin , il giorno 10 set 2021
Thanks for your feedback. We hope to get a higher score on your next visit.

10/10 Eccellente

adedotun

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a giugno 2021
Risposta di Akin , il giorno 13 giu 2021
We appreciate your custom and kind score.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2021
Risposta di Akin , il giorno 18 apr 2021
Thanks for your feedback. Hope to see you soon.

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 2 notti ad aprile 2020
Risposta di Akin , il giorno 13 giu 2021
We appreciate your custom and your positive feedback.

2/10 Terribile

greg

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
-5 star hotel.
One word thrash. I made the reservations and paid through hotels.com. On getting to the hotel, the receptionist told me my booking wasn't sent to them and that as a matter of fact all the rooms were fully booked. I was left stranded for more than 2 hours before making reservations somewhere else. Horrible Horrible Horrible!. Straight up thrash.
Risposta di Customer Relations Preserve, il giorno 18 ott 2018
It is a shame that we were unable to accommodate you this time as your booking clashed with an existing booking. We are very sorry about that.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel staff did not do a good job cleaning the rooms. Floors were dirty and the bathroom had a leaking problem. Kitchen was filthy. Walls needed wiping down. Would not stay at this hotel again but the location is nice.
Risposta di Akin , il giorno 18 apr 2021
Unfortunately we don't know who you are or what room you stayed in which would have helped to deal with your complaint. We can only apologise for your experience but if you had highlighted this during your stay we would have resolved it.