Dear Griselda, We apologize for the disappointing experience you had during your stay. Your feedback is invaluable to us, and we take your concerns seriously. We're sorry for any inconvenience caused by the condition of the shower and the faucet, as well as the issues with the hair dryer and the GFI. Rest assured, we'll address these maintenance issues promptly to ensure they're resolved. Additionally, we'll review our staffing levels at the front desk to provide better service to our guests. Thank you for bringing these matters to our attention, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Ilmi, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a pleasant stay with us. Thank you for taking time out of your day to recognize our efforts, and we can't wait to welcome you back.Sincerely,Hotel Management

Dear Jessie, Thank you for sharing your feedback. We apologize for the condition of the bathtub during your stay. Ensuring a clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations on this occasion. We have addressed this issue with our housekeeping team to ensure that our standards are consistently maintained. We appreciate your valuable input and hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

Dear Ethan Paul, Thank you for choosing Extended Stay Americal for your stay. We are delighted to hear that we met your expectations and that you were able to accomplish everything you planned during your visit. Your satisfaction is important to us, and we appreciate your positive feedback.. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Chengying, We're thrilled you had a great time at our hotel, Extended Stay America! It's wonderful that you found our staff friendly, our beds comfortable, and our location near the metro station convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Karam, Thank you for your kind words! It is lovely to hear that you had a positive experience with our staff and found the check-in process seamless. At Extended Stay America, we strive to make every guest's stay enjoyable. We look forward to welcoming you back for another wonderful visit!Sincerely,Hotel Management

Dear dallas, Thank you for your review of our hotel. We appreciate you mentioning our location and are glad that you enjoyed the service provided by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement. Thank you for your valuable feedback, and we hope to welcome you back on your next visit.Sincerely,Hotel Management

Dear Barry, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Hotel Management

Dear Virginia, Thank you for taking the time to share your experience with us. While we are pleased to see that you found the area convenient and safe, we regret any challenges that impacted your overall experience. Please be assured we are committed to continuously improving our guest experience. Your comfort is our priority, and we would be honored to have the opportunity to welcome you back in the future, providing you with an even better stay. Sincerely,Hotel Management

Dear Kristin, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely, Hotel Management

Dear Catherine, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope to see you again soon.Sincerely, Hotel Management

Dear James, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear German, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Edgar, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for the staff will be shared for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Gbenga, Thank you for this generous review! It is great to see your travels brought you back to see us again. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Cynthia, Thank you for reviewing your stay with us, and we sincerely apologize for the housekeeping and maintenance issues you encountered during your stay. We strive to create a comfortable and satisfying environment for our guests, so we deeply regret not meeting your expectations. We hope you will choose to stay with us again so we can show you the excellent stay you deserve and should always expect from us. Sincerely,Hotel Management

Dear Jenny, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear soumi, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Bianca, Thank you for taking the time to provide your feedback. We are pleased to hear that our staff provided you with a friendly experience during your stay. However, we regret to learn that you were dissatisfied with the cleanliness of your room. We want to extend our apologies for any inconvenience this may have caused you. Our housekeeping team will be reminded of the importance of attention to detail and will diligently ensure our guests receive clean and comfortable accommodations. Once again, we appreciate your feedback and hope you will consider staying with us again. Sincerely,Hotel Management

Dear Gilberto, Thank you for choosing to stay with us. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience, and we are disappointed that the breakfast option fell short of your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel Management

Dear Daryl, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Rest assured, we take this matter seriously and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management

Dear Edward, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate the feedback about our staff and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Bernard, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to Washington D.C.Sincerely,Hotel Management

Dear Kyriakos, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the various cleanliness issues you encountered in the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Claire, We appreciate your feedback and are sorry to hear that the facilities did not meet your expectations. We understand that the absence of cooking utensils and the noisy heater can be inconvenient. Our intention is to provide a comfortable stay, and we apologize for any inconvenience you experienced. Your comments will be shared with our team to make necessary improvements. We appreciate your insights as we continually strive to enhance our services.Sincerely,Hotel Management

Dear Maria, We apologize for any inconvenience you experienced due to the condition of the tub in your room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management