4/10 Scarso
Carla
10 set 2025
I had previously stayed at the Tivoli Carvoeiro and had a great experience. It was wonderful in all aspects! I thought I'd enjoy the Tivoli Vilamoura for a stay closer to the airport on the tail end of my trip. I was so disappointed! Several of the light switches and the reading light in my room didn't work. There were ants in the bathroom. And there were splotches of bird poo on my balcony wall. But the thing that I finally had to complain about was when I went to use the Nespresso machine in my room and the coffee cup still had coffee drip and lip residue on the outside of the cup from a previous guest. It appeared to just have been wiped on the inside. Additionally, the pool waiters and the food were both mediocre too. The reception staff members were friendly and efficient though! In general, I was disappointed in how this Tivoli compared to my previous stay at Carvoeiro. It seems as thought the Vilamoura staff is not being held accountable to high standards and this hurts the Tivoli brand. I hope they do better in the future.
Carla
Soggiorno di 3 notti a settembre 2025