Parking was a nightmare, horrible customer service, room was not ready at check in—bed un made room not cleaned. Had to wait after check in time to actual get into the room. Hotel is under construction, tools and supplies everywhere, very unsafe and loud. Our back door patio door on the first floor did not lock—it was rusted so badly. At check out we were given a late check out by the manager, Cash, and then were harassed by the girl, Anna, at the front desk. She came to our room and said she was calling the police since we didn't leave in time. My two daughters were crying and scared and worried we were trouble—this was unacceptable! This was a horrible experience. They need to close, fix the hotel, rehire new staff that understand customer service and then re-open. Also they advertised a pool with the hotel—the pool was open to the public, super crowed and had a bunch of intoxicated people —we couldn’t even use the pool and the water was filthy.
