Thank you very much for taking the time to leave your review. We hope you had a wonderful weekend and hope to see you again!

Thank you very much! We were glad to have you.

Thank you for the review, Alonso. We were glad to have you and hope you come back again soon.

People are outside generally to smoke, because smoking in the rooms is not allowed, or socialize in the good weather. No one was 'scoping' you or your vehicle. Locking one's room and vehicle is good safe practice in a city.That said we are sorry you did not have a fair stay at our property and wish you the best in your travels.

Thank you for bringing this to our attention. Normally it is our policy to charge reservations that no-show. In your case it was not properly documented to the Monday morning shift that the reason why this reservation was not checked in to was not your fault. It is not our policy to charge a no-show fee in this case where the guest was unable to check in due to age.We are refunding the no-show fee back to the card it was charged from and please accept our apologies for this error.

Thank you very much for the review! We were glad to have you and hope to see you again.

Thank you very much! We will relay the compliments to Tara and we hope to see you again.

Thank you very much for the high marks. We do however acknowledge the criticism and promise we hear it and are working to address that issue in the rooms where it is present.

Thank you for taking the time to leave a rating on your stay. We're sorry that your experience left such a low impression and would gladly hear any specifics that stuck out to you during your trip so that we can prioritize them. We hope to see you again so that we can improve on last time.

Thank you very much for the high marks! We hope to see you again.

Thank you for the high marks, Robert. We're glad to see you again. I am sorry you had an issue with the room. Next time you are in let's see if we can't get you back in to the first room you stayed in. If people have specific room preferences we are more than happy to oblige if able.

Thank you for the feedback. We are sorry about the noise issues and hopefully we can place you further from the road the next time we see you. Hope you have a wonderful Holiday season.

Thank you for taking the time to leave a score for your stay. We are sorry you seemed to have issues and would love to discuss the specifics if you wish to call and speak with us directly. Please have a wonderful day.

Thank you very much for the review. I am sorry that you ranked us so low. Please feel free to reach out to us and let us know in detail what your issues were so that they may be brought up with management.

Thank you for the high rating. We were glad to have you and hope to see you again soon.

We were glad we could assist you with your lodging needs. We were glad to have you and hope to see you again.

Thank you for taking the time to leave your feedback. I have shared your comments, especially about the bathroom and the wiring, with Management. We've located which room you were in and have put the room off market for now. While I do understand some times guests are in a hurry and you may not feel it is worth the time to bring these issues up with the Front Desk during your stay, we do appreciate you letting us know in the reviews what your thoughts are so we can at least try to address the issues. If not for the betterment of your stay, then for the next guest we have down the line. We hope the rest of your week only improves from here.

Thank you for the review! We hope to see you again.

Thank you for the review! We hope to see you again.

Thank you for the high score! We hope to see you again.

Thank you for leaving your feedback. This issue has already been raised with Maintenance and inspected. Have a wonderful weekend.

Thank you for leaving your feedback on your stay. We hope to see you again the next time you are in the area.

I am sorry but yes we have discontinued offering breakfast. We are also looking in to updating the rooms, outlets, and furniture this coming Winter season. I know that does not make up for any deficiencies during your stay, but I hope to convey that we are aware of the situation and are working to improve.

We try our best! Thank you for your stay and we hope to see you again.

Thank you for the high marks! We were glad to have you and hope to see you again.

Thank you for staying with us and giving us your feedback. Have a wonderful day.

Thank you for the feedback! Have a nice day.

Thank you for choosing us and we hope to see you again!

Thank you for leaving your feedback on your stay. I am sorry you were having issues with your room. Please feel free to speak to the Front Desk as soon as you are able so that they may address your issues to ensure you do not have to deal with them during your stay. From what I can tell the pictures are accurate but there is a big difference. The floor has been replaced, previously all rooms had carpet but they now all have wood planking. Additionally some pictures depict railing in shower stalls, but that only exists in certain ground floor rooms and your reservation was on the second floor. I apologize if either of these differences were misleading.

Thank you very much for the review. We hope to see you again.

Thank you very much for the review! We hope to see you again.

We are sorry to hear about your experience at the property. This is not the impression we wish to leave guests with. Please in the future when you encounter any problems such as these, come and speak with the Front Desk immediately. We would love to have the opportunity to make it up to you during your stay, as there is not much that can be done after.

Thank you very much for the high score, Kevin! It was good to have you and we hope to see you again.

Thank you very much for leaving such a good score on your stay! We really appreciated having you with us and hope you come back soon.

We are very sorry to hear about your issue with the room, James. Looking back on my records I do not see where the Front Desk agent recorded your complaint so I will have a word with them to see why they did not. We are putting the room you were in off market for now and will have it professionally inspected before we decide how to proceed. Thank you for making us aware of the situation.

Thank you very much for taking the time to write a review of your stay. The warmth in the rooms on check in being an issue is certainly not one we were adequately prepared for, and for that I do apologize. In hindsight we should've had the AC's running in each room after being cleaned in the mornings due to the high temps that hit the area during your stay. As for the bed and TV those issues are less easy to fix but no less serious for the comfort of your stay, we are aware. Changes to all the rooms furniture and some of the electronics are planned for renovations after this current summer season. Though I know that does not help address the issue during your stay, I want you to know we are aware of the issues and are trying to address them. The compliments of the staff's performance has been relayed to them and you have our thanks for the praise. We of course hope to see you again in the future but if we do not, we hope you have a wonderful time wherever you go.

I'm sorry to hear of your experience at our property. I can confirm the room was cleaned before your check in but I cannot explain why the room would smell like smoke or there would be trash in the room. We are passing this along to Management and Housekeeping to further examine.

Thank you for the high marks. We look forward to seeing you again.

Thank you very much for the high marks! We are glad that you enjoyed your stay and hope to see you again.

Thank you for your feedback on your stay. We hope to see you again!

Thank you very much for your review. We're glad to have you stay with us and look forward to seeing you again soon.

Thank you for the review!

Thank you for the high marks! We hope to see you again soon.

Thank you very much for your feedback. Yes, we're right across the street from the Lynnhaven Mall. It's an excellent bit of shopping located not far from the highway. We hope to see you again!

Thank you very much for the feedback. We will pass on your comments about your stay to management and we hope to see you again.

Thank you very much for your feedback from your stay, Anthony. It's an honest and fair review! We loved having you and hope to see you again.

Thank you for taking the time to leave your feedback from your stay. I will pass this information on to Management and Maintenance and I will see if we can't get that turned around. I apologize that your stay was not as good as the previous time you were here and I will do what I can to address it. Thank you again.

Thank you very much for the score. We're sorry to see we didn't fully impress you with your stay and hope at some point to make contact for any specific issues of feedback you may have for us to improve going forward.

Thank you for the high marks! We love all feedback our guests can give and we hope to see you again.