Hall

Recensioni per Red Roof Inn Virginia Beach

2 out of 5
Red Roof Inn Virginia Beach
196 Ballard Ct, Virginia Beach, VA

Recensioni

6,2
Valutazione di 10 - Eccellente. 198 su 1000 recensioni" "
Valutazione di 8 - Buono. 257 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 187 su 1000 recensioni" "
Valutazione di 4 - Scarso. 163 su 1000 recensioni" "
Valutazione di 2 - Terribile. 195 su 1000 recensioni" "

6,4/10

Pulizia

7,6/10

Personale e servizio

6,0/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

William

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
No microwave or fridge in the room. Bathroom floor not cleaned. It appears that the motel has become more of residential since staying there several years ago.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello William,We appreciate your feedback on the room amenities and cleanliness. We aim to provide a comfortable stay for all our guests. If you have any further concerns, please reach out to our management team directly for assistance. Thank you for staying with us.

8/10 Buono

Patricia

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Personnal were very friendly and helpful
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Patricia! Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful during your stay. Providing excellent service is always our top priority, and we're glad that our team members made a positive impression on you.If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure that you have a comfortable and enjoyable stay with us.We appreciate your review and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Eccellente

Whittni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 19 apr 2024
Dear Whittni,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Virginia Beach is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Alysa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is amazing, the front office and the housekeeping staff are beyond friendly and helpful. Clean parking lot, no one hanging out in the staircase, very nice for the price!
Soggiorno di 7 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 4 apr 2024
Hi Alysa,We're thrilled to hear that you had a positive experience during your stay with us! Our team takes great pride in providing exceptional service, and it's wonderful to hear that our staff left such a positive impression on you. Maintaining cleanliness and ensuring a safe environment for all our guests are top priorities for us, and we're glad you noticed. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Eccellente

Hector

Soggiorno di 2 notti a marzo 2024
Risposta di Kamaria RediResponse Specialist, il giorno 31 mar 2024
Hello Hector, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VIRGINIA BEACH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terribile

Evelyn

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
As soon as we walked in, the room smelled like cigarettes and then the sheets had stains as well as the shower curtains. We stayed 20 minutes before deciding to leave and book somewhere else.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 12 mar 2024
Hi Evelyn! We're truly sorry to hear about your disappointing experience during your stay with us. It's incredibly disheartening to learn about the unpleasant smell in your room and the condition of the sheets and shower curtains. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of these standards during your visit. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure that such lapses do not occur in the future. We understand your decision to leave and book elsewhere, and we regret any inconvenience or disappointment caused. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to us directly, and we will do our utmost to ensure a much-improved experience for you. Again, we apologize for the inconvenience, and we thank you for bringing these matters to our attention.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not Great!
Under complete renovation (should have been mentioned in description) but overall in poor condition and very “sketchy”. We couldn’t get into the first assigned room as the door lock would not open. Next room lacked a mini-fridge, microwave, and coffee maker, but after a 12-hr drive I had no energy to argue. Random cars pulling into parking spaces and leaving 10-15 minutes later. One night we had some person knocking on our door about 11pm, said they had the wrong room after I yelled, and then drove off. Not much around there other than a gas station and a Dennys. There are other hotels nearby, which seem much nicer/safer. The front desk attendant was the highlight of the stay; friendly and helpful. If you’re really in a pinch then it’s ok for a night, but I wouldn’t stay long. Consider the other hotels on the same street.
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 23 gen 2024
Dear valued guest, thank you for choosing our hotel for your recent stay, and for sharing your feedback. We sincerely apologize for the challenges you faced during your visit. we want to express our apologies for the inconvenience caused by the ongoing renovation and the condition of your assigned room. Your feedback is crucial to us, and we will address these issues to ensure a more positive experience for our guests. We are pleased to hear that the front desk attendant provided a positive highlight to your stay. We appreciate your recognition of their friendliness and helpfulness. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you for your understanding, and we hope to have the opportunity to make amends and provide you with a much improved experience on your next visit.

8/10 Buono

Eden

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 18 gen 2024
Hi Eden! Thank you for choosing Red Roof Inn Virginia Beach and for sharing your feedback. We appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

10/10 Eccellente

Eden

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 30 dic 2023
Hi Eden! We appreciate your 5 out of 5 rating and your choice to stay with us! It's fantastic to hear that your experience was excellent. If there's anything you'd like to share about what made your stay special or any recommendations for improvement, we'd love to hear from you. Your satisfaction is our priority, and we look forward to hosting you again soon.

10/10 Eccellente

Toysha

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 12 dic 2023
Hi Toysha! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay with us. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.

4/10 Scarso

Kimberly

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Nothing
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 28 nov 2023
Hi Kimberly! Thank you for taking the time to complete our guest satisfaction survey. We appreciate your feedback and would like to express our sincere apologies if your experience did not meet your expectations. We take all guest feedback seriously as it helps us identify areas for improvement. We are committed to providing the best possible experience for our guests and would welcome the opportunity to address any issues you may have encountered. Thank you again for choosing our hotel, and we hope to have the chance to welcome you back in the future.

10/10 Eccellente

Jerry

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Jerry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

8/10 Buono

Andres

Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 14 dic 2023
Hi Andres! Thank you for choosing Red Roof Inn Virginia Beach and for your thoughtful 4 out of 5 rating. Your feedback is invaluable to us, and we appreciate your honest assessment. We're curious to know more about your stay. If there are specific aspects that you enjoyed or areas where you think we can enhance, please feel free to share more details. Your insights guide us in our ongoing efforts to provide an outstanding guest experience. We value your support and look forward to the opportunity to host you again for an even better experience in the future.

2/10 Terribile

John

Soggiorno di 1 notte a novembre 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 18 nov 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VIRGINIA BEACH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Eccellente

Nadira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 4 nov 2023
Hi Nadira! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Management, il giorno 31 ott 2023
Hi there! We regret to hear that you did not enjoy your stay with us. We hope to see you again someday and to transform your opinion of our hotel and service.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Management, il giorno 24 ott 2023
Hi there! We regret to hear that you weren't thoroughly impressed with our accommodations and services. We hope to see you again someday and to transform your opinion of our hotel and service.

8/10 Buono

Vincent

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Remote did not fully work and I had to go to a different building for ice because the one in my building wasn’t working
Soggiorno di 2 notti a settembre 2023
Risposta di Devorine Red Roof Management, il giorno 29 set 2023
Hi Vincent!Thank you for your recent review of your stay. I was disheartened to read that the remote did not fully work and the ice machine on your building wasn't working. Please accept our apologies for any inconvenience caused. I am sharing your feedback with the management team in an effort to ensure that your concerns are addressed.Thank you for choosing Red Roof Inn Virginia Beach. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terribile

David

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very dirty!
Soggiorno di 1 notte a settembre 2023
Risposta di Devorine Red Roof Management, il giorno 24 set 2023
Hi David!Thank you for your response and I am disappointed to hear that you found our accommodations to be very dirty. I deeply apologize for the impression this left with you. It is important to know that Red Roof thoroughly cleans and inspects all rooms in between guest, so I am sad that our branded location fell short on your visit. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department. Your feedback is critical as Redd Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Virginia Beach. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Eccellente

JOHN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place.
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations Specialist, il giorno 22 set 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It smelled bad and area was not well lit. Area needs to have more lighting due to location . Decided not to even stay due to scent and lack of lighting
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations Specialist, il giorno 19 set 2023
We apologize for the issues you encountered during your visit. Your feedback is important, and we will address the scent and lighting concerns to create a more comfortable and safe environment for our guests. Thank you for sharing your experience, and we hope you will consider staying with us again in the future.

2/10 Terribile

Travis

I got charged twice for one stay!!!!
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations Specialist, il giorno 13 set 2023
We apologize for the double charge on your stay. This was not our intention, and we understand your frustration. Please contact our billing department at [contact information] to resolve this issue promptly. We'll ensure that the extra charge is refunded to you as soon as possible. We appreciate your patience and understanding in this matter.

10/10 Eccellente

Mija

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great experience
Soggiorno di 3 notti a settembre 2023
Risposta di Guest Relations Specialist, il giorno 11 set 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

2/10 Terribile

Amanda

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Broken plugs, trash under bed and in bathroom, dirty floor, sandy bed, broken drawers, no microwave or fridge
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations Specialist , il giorno 11 set 2023
We apologize for the issues you experienced during your stay. This is not the level of service we aim to provide. Your feedback will be shared with our team to address these issues and improve our accommodations. Thank you for bringing this to our attention.

8/10 Buono

Oscar

Soggiorno di 2 notti a settembre 2023
Risposta di Guest Relations Specialist , il giorno 28 set 2023
Dear Oscar, Thank you for your positive rating! We're delighted to know that you had a satisfactory experience. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels! Thank you for staying at Red Roof Inn Virginia Beach!

8/10 Buono

Fernando

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Personnel staff very friendly and having good will
I don’t understand why I have to request every time that I need room service when it suppose to be every 3 days
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations Management, il giorno 27 ott 2023
Hi Fernando! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our housekeeping services. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Eccellente

Chiquita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 31 ago 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Scarso

Ashley

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was terrible . Never any wash clothes, barely any linen . Staff was ok but I guess it matched what the hotel offered. Too many people hanging around .
Soggiorno di 7 notti ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 30 ago 2023
Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. We will address these issues to improve our services and ensure a more enjoyable experience for our guests in the future. Your comments are valuable to us.

6/10 Soddisfacente

Tehanny

Viaggio con famiglia e bambini piccoli
Convenience
Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations Specialist , il giorno 28 ago 2023
Dear Tehanny, Thank you for your concise comment. If you have any specific questions or topics you'd like to discuss regarding convenience or any other aspect, feel free to let me know, and I'll be happy to assist you.

8/10 Buono

Fernando

Soggiorno di 4 notti ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 27 ago 2023
Dear Fernando,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Virginia Beach. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Changyuan

Soggiorno di 1 notte ad agosto 2023
Risposta di Tianna RediResponse Specialist, il giorno 15 set 2023
Hello Changyuan,I sincerely apologize that your stay didn’t meet your expectations at the Red Roof Inn Virginia Beach. I was happy to see your stay resulted in a 3/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Scarso

Celine

Soggiorno di 1 notte ad agosto 2023
Risposta di Tianna RediResponse Specialist, il giorno 15 set 2023
Hello Celine, I sincerely apologize that your stay didn’t meet your expectations at the Red Roof Inn Virginia Beach. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 25 ago 2023
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

2/10 Terribile

Laura

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean and well maintained on the outside, but the interior of the rooms need work. Looks like they put a band-Aid on everything. The mattresses are old and springs are broken. The paint everywhere looks like a child touched up the walls. Every t.v. has to be manually set to HDMI2 to work by an employee. Roaches everywhere. Stains on blankets. They spray something to make it smell good after it is cleaned, to make it seem clean.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 22 ago 2023
We apologize for the issues you experienced during your stay. Your feedback is valuable to us, and we will work on improving the conditions you mentioned. Thank you for bringing these concerns to our attention.

8/10 Buono

Fernando

No consideration for clients
For the price I’m paying I have the right they take they trash and clean the bathroom
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 21 ago 2023
We apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we'll take this into consideration to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management. We appreciate your feedback and hope to have the chance to make your next stay more enjoyable.

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hyrvj
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 15 ago 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terribile

Paola, Bronx

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the bathroom was always dirty; the bathroom would flood and wouldn’t go down for hours.
Soggiorno di 4 notti ad agosto 2023
Risposta di Oshane RediResponse Specialist , il giorno 14 ago 2023
Dear Paola, Thank you for taking the time to tell us about your experience at the RED ROOF INN VIRGINIA BEACH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the situation highlighted regarding the bathroom. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 Buono

Nathaly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is outdated. Cigarettes buds and trash in the halls. Rooms need better cleaning. Towels and bedsheets are stained. Found one roach in the bathroom.
Soggiorno di 2 notti ad agosto 2023
Risposta di Abigail RediResponse Specialist, il giorno 14 ago 2023
Hello Nathaly,Thank you for taking the time to tell us about your stay at the Red Roof Inn Virginia Beach. I was saddened to read that your stay fell short of your expectations due to the roaches you reported, the stained linen, the upkeep of the property and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail RediResponse Specialist

2/10 Terribile

Clifford

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Oshane RediResponse Specialist, il giorno 14 ago 2023
Hello Clifford,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VIRGINIA BEACH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 Scarso

Gabriella

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Didn’t have any towels in my room. Bathroom floors were extremely dirty, like they hadn’t been mopped. The bedspread was stained and dirty. but the plus was the pool was great and the staff was wonderful! You get what you pay for.
Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 10 ago 2023
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the pool and found our staff to be wonderful. However, we apologize for the issues you encountered with the cleanliness of your room, including the lack of towels, dirty bathroom floors, and stained bedspread. Your comments are important to us, and we'll use them to address the areas where we fell short and improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Your input is appreciated.

10/10 Eccellente

Chipper

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 9 ago 2023
Dear Chipper, Thank you for taking the time to tell us about your experience at the Red Roof Inn Virginia Beach. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay, prompting your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Buono

Wilfred

Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations Specialist , il giorno 30 ago 2023
Dear Wilfred, Thank you for your positive rating! We're pleased to hear that you enjoyed your stay. We look forward to hosting you again in the future.

2/10 Terribile

Wilson

Mi è piaciuto: Pulizia e personale e servizio
Tiene mucho olor a cigarrro las avitaciones
Soggiorno di 1 notte ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 9 ago 2023
Dear Wilson, Thank you for taking the time to tell us about your experience at the Red Roof Inn Virginia Beach. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terribile

Albertina

Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 27 ago 2023
Hello Albertina,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terribile

Rajesh

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We arrived around 9.30 pm the experience was horrible. The previous guest who stayed in room 146 took a bath & never drained the water and the cleaning staff totally missed it so it became my problem. After waiting almost 30 minutes in the lobby because they had only one person on shift and the lobby was very busy. Finally The gentleman @ the front desk I think his name was Don he was very helpful came and plugged the tub. I had no other choice all the other hotels around that area were filled & was already very late. The bathroom, sheets & towels was very filthy. I won’t recommend this facility to anyone the experience was horrible & disgusting
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 7 ago 2023
Dear Rajesh, We are truly sorry for the extremely disappointing experience you had during your recent stay. Your feedback is deeply concerning, and we apologize for the inconveniences you faced, especially upon your late arrival. The issues you described do not meet our standards, and we will take immediate action to rectify them. We appreciate your understanding in a challenging situation, and we commend Don for his assistance. Please rest assured that we are addressing the cleanliness and maintenance issues you encountered to prevent similar occurrences in the future. Your comfort and satisfaction are paramount to us, and we're committed to ensuring a better experience for all our guests. While we cannot undo your past experience, we would be grateful for another chance to provide you with the stay you deserve.

4/10 Scarso

Joje

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations Specialist, il giorno 7 ago 2023
Dear Joje, We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we take it seriously. We're actively working to address the issues you've raised to improve our services. If you decide to give us another opportunity, we're committed to providing a better experience.

10/10 Eccellente

Jianwen

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good Experience
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 6 ago 2023
Hello Jianwen,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Buono

Chipper

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Good Location With A Pleasant Staff.
Red Roof Inn Greenwich, Virginia Beach is a motel situated in close proximity to popular entertainment and restaurant venues. The grounds are well-kept and attractive, with a reasonably modern infrastructure. Staff is pleasant and friendly. My deluxe room was well-lit, spacious and accommodating, featuring popular amenities such as a large flat-panel TV with cable channels, microwave oven and refrigerator. I was very comfortable at this location. Unfortunately, the furniture, A/C unit and bedding are dated and badly in need of replacement. Cleanliness needs a bit of work as well - while far from filthy, the tiled portion of the floors in my room were covered in a fine layer of dirt and grime. All things considered, this motel room exceeded my expectations for an inexpensive stay.
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations Specialist , il giorno 3 ago 2023
Thank you for your feedback. We're glad to hear that you found the location and staff pleasant. Your comments about the room's amenities and cleanliness are duly noted and will be considered for improvements.

6/10 Soddisfacente

Erol

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Bien mais équipement un peut vieux.
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations Specialist , il giorno 3 ago 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Scarso

Jr.

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel had cockroaches and would not put us in another room or accommodate for the in convenience….. very in satisfactory
Soggiorno di 3 notti a luglio 2023
Risposta di Guest Relations Specialist, il giorno 1 ago 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and regret the presence of cockroaches. Rest assured, we'll investigate this matter immediately and take appropriate measures to address it. Your satisfaction is important to us, and we hope to have the opportunity to make it up to you in the future.