Esterni

Recensioni per Doubletree by Hilton Washington DC Silver Spring

4 out of 5
Doubletree by Hilton Washington DC Silver Spring
8777 Georgia Ave, Silver Spring, MD

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 467 su 1001 recensioni" "
Valutazione di 8 - Buono. 248 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 1001 recensioni" "
Valutazione di 4 - Scarso. 80 su 1001 recensioni" "
Valutazione di 2 - Terribile. 66 su 1001 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Brook

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was very nicely kept and maintained.
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 29 apr 2024
Dear Brook,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations and look forward to seeing you again,Best Regards

10/10 Eccellente

Lisa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Construction
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Lisa,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your five star mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Best Regards,

8/10 Buono

Kassaundra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 4 notti ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Kassaundra,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit.As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay. Best Regards,

6/10 Soddisfacente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
This property had a lot of construction going on in and around the area. The elevators were being serviced. Getting in and out of the property was difficult. Due to construction.
Soggiorno di 2 notti ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Thomas,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret the inconvenience caused due to construction next door. The great news is that the construction is currently at its final phase completion! We look forward to welcoming you back in a better circumstances in your next trip to the area.Best Regards,

10/10 Eccellente

Jarsia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very clean.
Soggiorno di 2 notti a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Jarsia,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your kind words and support mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Best Regards,

10/10 Eccellente

Jade

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear JadeThank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your kind words and support mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.

10/10 Eccellente

Joseph

Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Joseph,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Look forward to seeing you in the future!

10/10 Eccellente

mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 17 apr 2024
Dear Mary,We appreciate your recent visit and are thrilled to hear that your experience exceeded your expectations. Your positive feedback means a lot to us, and we’re delighted to have contributed to your memorable stay.As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay. Best Regards,

8/10 Buono

Maudrice, Salisbury

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Parking was difficult. Was told I couldn’t pay with cash when I arrived. Had soap scum still in shower and hair on the floor .
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Maudrice,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret we couldn’t live up to that promise. We are addressing the issues you mentioned and are taking steps to prevent them in the future.Best Regards,

10/10 Eccellente

Chris, Princeton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Chris,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Look forward to seeing you in the future.

10/10 Eccellente

Lorrie

Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 29 apr 2024
Dear Lorrie,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations and look forward to seeing you in the future.

2/10 Terribile

Ugo

Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Ugo,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret we couldn’t live up to that promise. As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay and specific suggestions on what you would like to see us do better.Best Regards,

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di ethie, il giorno 29 apr 2024
Dear Maria,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations, and look forward to seeing you in the future.

2/10 Terribile

Shanna, Las Vegas

Soggiorno di 3 notti ad aprile 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Shanna,Thank you for choosing to stay at The DoubleTree Silver Spring in your recent visit to the area. As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay and what you'd like to see improved.Best Regards,

2/10 Terribile

Mike

Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Mike,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret we couldn’t live up to that promise. However, we would like to hear from you specific area you like to see improved.Look forward hearing from you,Best Regards,

10/10 Eccellente

Maurice

Viaggio con la famiglia
Nice room
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Maurice,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Hope to see you in the future.

8/10 Buono

P.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cookie at check-in and a quiet, clean room.
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear P,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous four stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Best Regards,

10/10 Eccellente

ANNA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service from the person at the front desk when we did an early check in was awesome! He was the best!
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Anna,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Hope to see you in the future,

10/10 Eccellente

Rory

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Rory,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Look forward to welcoming you back!

4/10 Scarso

Charmaine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The night staff were not pleasant at all. Nor the early morning lady. I have stayed here before and extended my stay because the staff on both shufts were fantastic, courteous, helpful and had a since of humor. Made me want to stay an extra night because of tgw atmosphere they put in Double tree.
Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Charmain,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret we couldn’t live up to that promise. We are addressing the issues you mentioned and are taking steps to prevent them in the future.Best Regards,

8/10 Buono

Nesha

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall this was a really great stay. Very convenient in terms of shopping, restaurants and access to the train and bus stations. All walkable. Staff is really nice, helpful and friendly.
Soggiorno di 3 notti a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous four stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about what you like to see improved.Best Regards,

8/10 Buono

Nesha

Soggiorno di 3 notti a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Nesha,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous four stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.We look forward to seeing you,again.

2/10 Terribile

Sharon

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Upon arriving had to circle around 3 times to get in the hotel it was backed out onto the road to get in. Once in we were in our room maybe 10 minutes and the fire alarm went off. Upon exiting via the stairs there was a huge roach on the stairs. It's very outdated and definitely needs an update.
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Sharon,We recognized you have many hotel options over ours, but we thank you for choosing The DoubleTree Silver Spring. We are very sorry we did not exceed your expectations due to the unforeseen circumstances.We sincerely hope this will not deter you from considering us in your next visit to the area.Best Regards,

6/10 Soddisfacente

Cassandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Let me start by saying staff couldn’t have been friendlier they were awesome! I was disappointed with the additional fees that are not mentioned when booking on expedia. Parking says $10 on here when booking but was $20 at the property also was charged over $100 more then what my booking price was…. I also basically had to break down our door to get in the room. Door was sticking and maintenance just told me to push harder. Other than that it was a clean hotel alittle noisy at times for construction but we only stayed 2 nights
Risposta di ethie, il giorno 25 apr 2024
Dear Cassandra,Thank you for choosing The DoubleTree Silver Spring for your recent visit to the area.We are genuinely sorry for the shortcomings during your recent stay. It’s our mission to ensure every guest has a memorable experience, and we regret we couldn’t live up to that promise. We are addressing the issues you mentioned and are taking steps to prevent them in the future.Additionally, We are sincerely sorry about the mix up with parking charges. We would like assure you that we are working with Expedia to update the parking fee to 20. However, we have adjusted your parking to reflect the 10 per night and credited your credit card 21.20.Best Regards,

10/10 Eccellente

Sara

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property its self was convenient to where we were going. It was easily accessible. The construction outside started early on Saturday morning. This was unexpected and something we did not plan for.
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Sara,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Eccellente

Charmaine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The cookie was scrumptious!!! Front desk are great breakfast was delicious. Will return once a month for my personal get away. House keeping are great.
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Charmaine,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Eccellente

Eleanor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at front desk was helpful in directing us to off property dining which was walkable.
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Eleanor,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

8/10 Buono

Karen

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The best bedding and pillow
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 12 mar 2024
Dear Karen,Thank you very much for taking the time to provide us with a four-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Eccellente

roman

Soggiorno di 1 notte a marzo 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Roman,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.Hope to see you in the future,

6/10 Soddisfacente

Yllen

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
I arrived at 3:45pm. I approached the front desk and the staff told me to please wait. I waited but the staff just looked at me so I assume they were ready to assist me. Then a staff member reiterated to please wait since there is a staff change and that check in was not until 4 pm. I let them know the website states check in is at 3. The two staff members sternly stated that the website is wrong. They then proceeded to ask me if I have a care and I responded, yes. They then stated that Expedia reflects the price to be $10/ night but it really is $20/night. The over all check in process was not friendly. I cant believe I used one key dollars on this stay when the experience was not great. This was my first date night with my husband in almost a year and the staff here were not kind.
Soggiorno di 1 notte a marzo 2024
Risposta di Ethie, il giorno 12 mar 2024
Dear Yelln,I recognize you have many choices when it comes finding accommodations and we are grateful you chose us above others. I acknowledge your concern regarding your check in experience and sincerely, I apologize for the inconvenience caused to you. After reviewing the circumstances that led into this, I found out the check in time and parking fee posted on the third party, Expedia website is incorrect and have since reached out to Expedia to update both parking and check in time, to reflect the correct information. We are usually able to accommodate early check ins except this particular time we had a group that delayed their check out time and housekeeping department was unable to turn in clean rooms for early check ins. However, I have adjusted off your parking to 10 and credited your visa card ending in 4749 10.60.We look forward to welcoming you back in your future visit to the area,Sincerely,

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and quiet
Soggiorno di 4 notti a febbraio 2024
Risposta di Ethie, il giorno 12 mar 2024
Dear Sarah,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Eccellente

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
I would stay here again!
Soggiorno di 3 notti a febbraio 2024
Risposta di Ethie, il giorno 12 mar 2024
Dear Christina,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

8/10 Buono

Fikadu

Soggiorno di 1 notte a febbraio 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Fikadu,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous four stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.We hope to see you again!

2/10 Terribile

Aubin

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was harassed by my girlfriend in the room i locked her out she went down stairs and they gave a key to my room which her name was not on the reservation she hit my with a phone i got eyebrow wound open got stiches and they charged me 400 for damages which i am not aware of stay away i will sue them
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

James

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Came in for a concert at the Filmore and it was a great walkable location. Even brought our dog and she was given treats when we were given cookies upon arriving.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear James,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Eccellente

Christabel

Very close to a lot of business and the silver spring metro station
Soggiorno di 1 notte a febbraio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear Christabel,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Eccellente

Tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear Tom,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Eccellente

KEZA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best place to stay
Soggiorno di 4 notti a febbraio 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Keza,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was clean and had good customer service by the front desk staff.
Soggiorno di 11 notti a gennaio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear Brian,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Eccellente

Sonija

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Lovely!
Soggiorno di 1 notte a febbraio 2024
Risposta di Ethie, il giorno 18 mar 2024
Dear Sonija,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Eccellente

Marian

Soggiorno di 3 notti a gennaio 2024
Risposta di ethie, il giorno 25 apr 2024
Dear Narian,Thank you for choosing to stay at The DoubleTree Silver Spring. We are honored to have had the opportunity to serve you during your visit. Your generous five stars mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations.look forward to seeing you again,

6/10 Soddisfacente

Ellie

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very pleasant and my dog was welcome. It would have been helpful to know ahead of time that they charge a $75 non-refundable cleaning fee for the pet, unless you have documentation that it is a service animal. They also charge $20 per night for parking in their garage, and there is NO on-street parking around the hotel.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 2 feb 2024
We appreciate your feedback regarding the Pet Fee. We will work with Expedia to make sure that they disclose all the charges upfront. Our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.

6/10 Soddisfacente

Nina

Viaggio di lavoro
No bathrobe, slippers, old noisy system of air circulation, old bath, no daily bottle water in the room. This should be improved.
Soggiorno di 10 notti a gennaio 2024
Risposta di Hotel Management, il giorno 2 feb 2024
We appreciate your feedback. Some of the items that you are requesting are available due to the hotel brand standard. As always, our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean & comfy room. Excellent buffet breakfast with welcoming and attentive service. Friendly and courteous staff throughout.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ethie, il giorno 18 mar 2024
Greetings!Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

6/10 Soddisfacente

Daniel

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Lebert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear Lebert,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us

10/10 Eccellente

Brian, Williamsburg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Attractive property. It was possible to make the room dark, which helped us sleep past sunrise. The breakfast was $16/person which was reasonable all things considered.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ethie, il giorno 12 mar 2024
Dear Brian,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Eccellente

Sagar

Soggiorno di 1 notte a gennaio 2024
Risposta di Ethie, il giorno 14 mar 2024
Dear Sagar,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Eccellente

Misghina

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Thank you
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Cyres

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024