6/10 Soddisfacente
Jeff
Viaggio con la famiglia
26 feb 2026
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was in good condition, but there was no staff around because I checked in after 6pm and checked out before 10am. It would have been nice to know that in the off season there would be very limited time when staff was available, but this wasn't disclosed in the email, we found out from a phone call just before 6pm.
I was told that my room key was in the building across the street with the red roof. All the roofs had snow on them and I was assuming "across the street" meant from the main desk, not down the block and across the street from my room ( I didn't even know what room I was in until I found my key). There was a phone number to call for help, but no one answered and then I realized the note that said he was available from 10pm until 8am. There's a 4 hour gap in the evening and a 2 hour gap in the morning where no one could help!
I found the right spot because there was a guy smoking pot outside the place who showed it to us. Really anyone could have taken our key and enjoyed our room for 4 hours before we would have received any help.
I'll make sure not to stay in Waterton in the off season in the future. Honestly, when I booked I didn't even know there was an "off" season there.
Jeff
Soggiorno di 1 notte a febbraio 2026
