Biancheria da letto di alta qualità, minibar, una cassaforte in camera
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Recensioni per InterContinental Wellington, an IHG Hotel

5 out of 5
InterContinental Wellington, an IHG Hotel
2 Grey Street, Wellington

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 676 su 999 recensioni" "
Valutazione di 8 - Buono. 214 su 999 recensioni" "
Valutazione di 6 - Soddisfacente. 69 su 999 recensioni" "
Valutazione di 4 - Scarso. 20 su 999 recensioni" "
Valutazione di 2 - Terribile. 20 su 999 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Marlene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms, foyer, bar, staff are what you would expect from a 5 star. So very happy there. Unfortunately they did not inform at time of booking the pool, sauna and gym was being refurbished. Only emailed after booking. They did have a back up gym and pool about 10min walk away.
Soggiorno di 1 notte a maggio 2024
Risposta di Mahina, il giorno 21 mag 2024
Dear Marlene, Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Naturally I was disappointed to read of your experience during your most recent stay. I have shared your experience with the Management team and please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon Best regards, InterContinental Management Team

10/10 Eccellente

Marc

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The city view from our hotel room was awesome. Hotel staff were very friendly and helpful. The hotel is near great shopping and restaurants. Easy walk to the harbour. Great place to stay.
Soggiorno di 3 notti a maggio 2024
Risposta di Jordie, il giorno 18 mag 2024
Dear Marc,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 Buono

Ray

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Jordie, il giorno 18 mag 2024
Dear Ray,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Steve and Robyn

Viaggio di coppia
Always a perfect stay .
Soggiorno di 1 notte a maggio 2024
Risposta di Jordie, il giorno 18 mag 2024
Dear Steve and Robyn,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 Eccellente

Naomi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Jordie, il giorno 18 mag 2024
Dear xxxx,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 Eccellente

Paula

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely Hotel nice and comfortable close to all amenities. The bar area needs better music / modern playing as the “elevator “ music is dated and there was no atmosphere.
Soggiorno di 2 notti ad aprile 2024
Risposta di Jordie, il giorno 28 apr 2024
Dear Paula,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Kurt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Jordie, il giorno 26 apr 2024
Dear Kurt,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 Buono

Lou Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.
Soggiorno di 3 notti ad aprile 2024
Risposta di Jordie, il giorno 26 apr 2024
Dear Lou Ann,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.Sincerely,InterContinental Management Team

8/10 Buono

Chloe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jordie, il giorno 17 apr 2024
Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jordie, il giorno 13 apr 2024
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Zureen

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property grreat service close to shops food is good highly recommend this hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Jordie, il giorno 26 mar 2024
Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 Eccellente

Rebecca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Lovely decor, super helpful staff.
Soggiorno di 2 notti a marzo 2024
Risposta di Jordie, il giorno 26 mar 2024
Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Te-Ao

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.
Soggiorno di 2 notti a marzo 2024
Risposta di Jordie, il giorno 20 mar 2024
Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 Buono

Mark, Marina del Rey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.
Soggiorno di 3 notti a gennaio 2024
Risposta di Jordie, il giorno 9 mar 2024
Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Bruce

Soggiorno di 2 notti a marzo 2024
Risposta di Jordie, il giorno 26 mar 2024
Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Kimberley, Indianapolis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Jordie, il giorno 2 mar 2024
Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Myles

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great staff
Soggiorno di 2 notti a febbraio 2024
Risposta di Jordie, il giorno 23 feb 2024
Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Kim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.
Soggiorno di 5 notti a febbraio 2024
Risposta di Jordie, il giorno 19 feb 2024
Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Lynda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great experience from start to finish. We arrived 5 hours before check in time and we’re able to go straight to our room. Concierge service was fabulous. Room was beautiful and very clean. No noise at all overnight. A lovely breakfast in the morning again with excellent service. Highly recommend 10/10
Soggiorno di 1 notte a febbraio 2024
Risposta di Jordie, il giorno 7 feb 2024
Dear Lynda,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The Concierge Team will be happy to hear you enjoyed their service!We hope you will visit us again. Warm regards, InterContinental Management Team

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Outrageous hotel response
I have a headache because the hotel's hallway and room smell of paint is so serious, but the hotel didn't mention anything about this situation. I've never seen a pathetic case of receiving a guest with just one fan on, perhaps to remove the smell of paint from a hallway where ventilation is not even available. I was surprised by the pathetic and ridiculous reception of the front desk staff who tried to charge the room again at check-out despite paying all the expenses when making a reservation, and then confirmed that the payment was made after a long time when we asked to check it again. On many recent trips, I have had similar experiences throughout the IHG chain. You should take the training of your staff seriously.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jordie, il giorno 7 feb 2024
Dear Anonymous, Thank you for your feedback. We appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, please accept our sincerest apologies for the issues you experienced whilst in the hotel and during check-out. Rest assured that this will be looked into and forwarded to concerned departments. We value your comments and welcome the opportunity to serve you again. Sincerely, InterContinental Management Team

10/10 Eccellente

Bradley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di Jordie, il giorno 7 feb 2024
Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

alyna, Porirua

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jordie, il giorno 30 gen 2024
Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Shane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Jordie, il giorno 30 gen 2024
Dear Shane,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Emmanuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bay veiw
Soggiorno di 3 notti a dicembre 2023
Risposta di Jordie, il giorno 30 gen 2024
Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Jordie, il giorno 30 gen 2024
Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Maia

Soggiorno di 1 notte a gennaio 2024
Risposta di Jordie, il giorno 20 mar 2024
Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Mary

Soggiorno di 3 notti a gennaio 2024
Risposta di Jordie, il giorno 30 gen 2024
Dear Mary,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Doug

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Mahina, il giorno 20 gen 2024
Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 Eccellente

Stephen

Soggiorno di 2 notti a gennaio 2024
Risposta di Jordie, il giorno 7 feb 2024
Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Jason

Viaggio di coppia
Soggiorno di 1 notte a gennaio 2024
Risposta di Mahina, il giorno 20 gen 2024
Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 Buono

Sandeep

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mixed experince
A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jordie, il giorno 9 gen 2024
Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 Eccellente

Henrilene

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.
Soggiorno di 4 notti a gennaio 2024
Risposta di Jordie, il giorno 9 gen 2024
Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 Buono

Kathleen

Soggiorno di 6 notti a dicembre 2023
Risposta di Mahina, il giorno 20 gen 2024
Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 Soddisfacente

Jeffrey

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.
Soggiorno di 3 notti a dicembre 2023
Risposta di Jordie, il giorno 31 dic 2023
Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

TONI

Soggiorno di 1 notte a dicembre 2023
Risposta di Jordie, il giorno 31 dic 2023
Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Raj

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Jordie, il giorno 31 dic 2023
Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Don, Winnipeg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 9 notti a dicembre 2023
Risposta di Jordie, il giorno 31 dic 2023
Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Edward, Colorado Springs

Soggiorno di 4 notti a dicembre 2023
Risposta di Jordie, il giorno 20 dic 2023
Dear Edward,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Damien

Soggiorno di 1 notte a dicembre 2023
Risposta di Jordie, il giorno 20 dic 2023
Dear Damien,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

William

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The best
Soggiorno di 2 notti a dicembre 2023
Risposta di Jordie, il giorno 20 dic 2023
Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 Soddisfacente

SHUHEI

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The quality is good overall but adequate for the price we paid. The concierge was superb though.
Soggiorno di 4 notti a dicembre 2023
Risposta di Jordie, il giorno 12 dic 2023
Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Annie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
location
Soggiorno di 2 notti a dicembre 2023
Risposta di Jordie, il giorno 20 dic 2023
Dear Annie,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Kristin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was in a perfect location. Easy walk to a variety of restaurants and shopping. Staff was super friendly. The rooms were quite spacious.
Risposta di Jordie, il giorno 19 feb 2024
Dear Kristin,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Jordie, il giorno 20 dic 2023
Dear David,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 Soddisfacente

Sonoko

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.
Soggiorno di 1 notte a novembre 2023
Risposta di Jordie, il giorno 30 nov 2023
Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Karen, Annapolis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel with an amazing breakfast!
Soggiorno di 3 notti a novembre 2023
Risposta di Jordie, il giorno 29 nov 2023
Dear Karen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 Eccellente

Jo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Jordie, il giorno 21 nov 2023
Dear Jo,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 Buono

Anna

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 8 notti a novembre 2023
Risposta di Jordie, il giorno 21 nov 2023
Dear Anna,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 Eccellente

Amisha, sydney

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place great customer service and breakfast
Soggiorno di 1 notte a novembre 2023
Risposta di Jordie, il giorno 12 nov 2023
Dear Amisha,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

6/10 Soddisfacente

Olivier

Viaggio di lavoro
Mi è piaciuto: Pulizia
Not worth it.
Disappointed in the hotel. I specifically booked for the swimming pool, but only upon checkin I heard that gym/pool are not accessible die to renovation works. In the morning, I’m not guided to the table at breakfast and no one asks if I want coffee or tea. There are no free bottles of water in the room, you have to ask at concuerge every time… I stay with IHG hotels weekly and this time I was really disappointed. The rooms are ok, but quite dated.
Soggiorno di 3 notti a ottobre 2023
Risposta di Jordie, il giorno 2 nov 2023
Dear Olivier,Thank you for your comments. The team and I appreciate you staying with us during your recent visit to Wellington and thank you for taking the time to share your experience.. Please know that your feedback is extremely valuable to us and use feedback such as yours to continuously improve our guest experience. We hope you will visit us again soon Best regards, InterContinental Management Team