This was not your traditional hotel in that it does not have an on-site office. However, communication was great. Our reservation was confirmed and access code was provided. It was quiet, comfortable, and clean. We stayed only one night so didn't make use of the common areas or grills, though that is a nice feature. We simply needed a quiet, clean place to crash for the night in the Manistee area. This fit the bill perfectly! We'd stay here again with no hesitation.