Ferro/asse da stiro, culle/letti per bambini (a pagamento)
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Recensioni per Americas Best Value Inn West Frankfort

2.5 out of 5
Americas Best Value Inn West Frankfort
1001 Factory Outlet Blvd, West Frankfort, IL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 105 su 359 recensioni" "
Valutazione di 8 - Buono. 133 su 359 recensioni" "
Valutazione di 6 - Soddisfacente. 66 su 359 recensioni" "
Valutazione di 4 - Scarso. 34 su 359 recensioni" "
Valutazione di 2 - Terribile. 21 su 359 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Bill

Non mi è piaciuto: Condizioni e dotazioni della struttura
Cost too much for the place.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tanuja, il giorno 23 apr 2024
Thank you for staying at our hotel. We appreciate your feedback. This is our best available price for the room.

8/10 Buono

James

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Tanuja, il giorno 11 apr 2024
Thank you for staying at our hotel. We appreciate your feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Have stayed there 3 times now and will definitely stay there the next time!
Soggiorno di 1 notte a marzo 2024
Risposta di Tanuja, il giorno 28 mar 2024
Thank you for staying at our hotel and we appreciate your feedback.

8/10 Buono

April

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The people in the rooms around us were very loud late. Lady at the counter was very nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Tanuja, il giorno 21 mar 2024
We're sorry you inconvenient Thank you for staying at our hotel. We appreciate your feedback and kind words!

8/10 Buono

Leon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice add clean and every one was very nice too deal with would stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Tanuja, il giorno 9 mar 2024
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Sharon M

Mi è piaciuto: Pulizia e personale e servizio
Eady access
Soggiorno di 3 notti a marzo 2024
Risposta di Tanuja, il giorno 6 mar 2024
Thank you for staying at our hotel. We appreciate your feedback.

10/10 Eccellente

Amber

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family and I stayed one night here and it was great. The room was very spacious. The lady st the front deck was such a wonderful sweet person. She directed us to local shopping options, and even asked about how our day was when we returned for the night. It felt like we were family. We didnt take part into breakfast due to being excited about a local donut shop, but the coffee was great!
Soggiorno di 1 notte a marzo 2024
Risposta di Tanuja, il giorno 4 mar 2024
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

Denise, Houghton

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Property looked a little sketchy at first as there were no other cars in the parking lot and the lot was pretty dark. Property was decent and clean with obvious renovations. For the price paid, I was comfortable with the condition of the property. Room was clean and bed was comfortable. Linens and towels were clean and decent. Only issue was no hot water at all at the bathroom sink, but shower had plenty of hot water. Would have informed front desk staff at checkout, but no one was there. Just a box for key card drop. Included breakfast was pretty basic but fair for the price.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tanuja, il giorno 4 mar 2024
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. We do apologize for the inconvenience of hot water in the sink. Thank you for bringing that our attention. We have had our maintenance check it. Again we apologize for this inconvenience. We apologize for not being at the front when you dropped your key off. We will work on improvements of being at the desk more often. Thank you for your feedback.

10/10 Eccellente

Tim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Tanuja, il giorno 11 feb 2024
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Eccellente

Christina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Tanuja, il giorno 29 gen 2024
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel for my trip from Tennessee to Missouri
This is a very nice hotel. It’s a very much no-frills, but it was clean organized and the people were very nice. I just needed a place to stay for the night and it was there. The price is right just turned out perfect
Soggiorno di 1 notte a gennaio 2024
Risposta di Tanuja, il giorno 29 gen 2024
Thank you for staying at our hotel. We appreciate your feedback.

10/10 Eccellente

Kelly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is not a high end hotel but doesn't put itself out there as one. If you need that you'll have to go to Marion for a newer option. However, if you just need a clean quiet comfortable room and bed, with very friendly staff and good shower water pressure and temp, as I was. This will do just fine and at a good price.
Soggiorno di 1 notte a gennaio 2024
Risposta di Tanuja, il giorno 10 gen 2024
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 Eccellente

Julia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Shower
Before gontonyour room, ask how the shower works
Soggiorno di 1 notte a dicembre 2023
Risposta di Tanuja, il giorno 29 dic 2023
Dear Julia,Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. As for the shower, yes that our mistake. We should have told about the shower when you checked in. We apologize for that and will continue to tell you and others at check in. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

Kyle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Tanuja, il giorno 16 dic 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Raymond

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Tanuja, il giorno 16 dic 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Katherine

Soggiorno di 1 notte a dicembre 2023
Risposta di Tanuja, il giorno 29 dic 2023
Dear Katherine,Thank you for staying at our hotel. We appreciate your feedback. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room, lobby, corridors all very clean. We had go depart early and were disappointed that their was no coffee at 5:30 AM. I know that breakfast hour was 6:00 till…. But I have more than a few times had to leave early and coffee was ready at 5:00 AM. Just saying. 😎
Soggiorno di 1 notte a novembre 2023
Risposta di Tanuja, il giorno 16 dic 2023
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers.

8/10 Buono

Sara

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Comfy and quiet. Very nice, helpful staff. One thing I did not like...the place smelled like an ash tray, even my non smoking room.
Soggiorno di 2 notti a novembre 2023
Risposta di Tanuja, il giorno 16 dic 2023
Thank you for staying at our hotel. We appreciate your feedback and kind words! We're sorry you were unhappy about the smell - we'll work hard to fix the inconvenience you experienced. Thanks for letting us know.

4/10 Scarso

Stacy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It needs updating. Not a clean neat room to stay in. Overpriced for what you get. Bed was tolerable.
Soggiorno di 1 notte a novembre 2023
Risposta di Tanuja, il giorno 1 dic 2023
Stacy,Please accept our apologies that your stay was not as comfortable as it should have been. Your voice is important to us, and we thank you for taking the time to make it heard. We are deeply sorry for any concerns you had regarding cleanliness and upkeep, and we also apologize for any service you received that was not to your expectations. We will seize all opportunities for improvement in hopes of earning back your trust in the future. Thank you and all the best.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were traveling out west and needed a place to spend the night. As always, I checked the reviews from other Expedia customers and use this information to try and choose a hotel or motel. In this case, as in many cases, there are a number of people who have some wild expectations for motels. This property was a little dated, however, it was certainly a comfortable stay. I would certainly recommend staying here if you need to make a stop while traveling. The only complaint I would have is there was an extremely limited breakfast offering. There were two types of cereals that were full of sugar, a few slices of bread, a few bagels, and what looked like tiny corn muffins. I decided to go for the Rice krispie treat!
Soggiorno di 1 notte a novembre 2023
Risposta di Tanuja, il giorno 22 nov 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Pick!
This was a one-night stop on the way through town and we decided to stay here based on other reviews. It was a great choice! The room was clean, there were lots of little touches that made it special, and the beds were super comfy. The ladies at the front counter were very nice as well. The breakfast was slim, so we just had a cup of coffee. We would stay here again without any hesitation!
Soggiorno di 1 notte a ottobre 2023
Risposta di Tanuja, il giorno 22 nov 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 Eccellente

OSCAR

Soggiorno di 1 notte a novembre 2023
Risposta di tanuja, il giorno 9 nov 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Eccellente

Kyle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di tanuja, il giorno 2 nov 2023
Thank you for staying at our hotel. We appreciate your feedback.

10/10 Eccellente

Victor

Soggiorno di 1 notte a ottobre 2023
Risposta di TIna, il giorno 30 ott 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The woman in the front was good, the bed and the bathroom were clean. I only needed a clean bed to rest after a long drive and I got it
Soggiorno di 1 notte a ottobre 2023
Risposta di TIna, il giorno 24 ott 2023
Thank you for staying at our hotel. We appreciate your feedback and kind words!

2/10 Terribile

Christopher

Mi è piaciuto: Pulizia e personale e servizio
Not for a nights rest.
This is a motel used by truckers due to truck parking surrounding the facility. They keep the engines running and so is the noise level unbearable. I had to use a sleeping pill to sleep at all. If you want a nights rest, find a different motel. I got what paid for.
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations, il giorno 23 ott 2023
Dear Christopher,We understand the importance of getting a good night's rest and regret that you experienced otherwise. Rest assured, your feedback remains vital and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. We hope to welcome you back in the future for a better visit.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di TIna, il giorno 24 ott 2023
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Tanu, il giorno 2 ott 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

6/10 Soddisfacente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall just ok
Rooms were clean but overall could use some paint (specially in the bathroom), AC, and showers. The halls spelled like food at all times. Theres no elevator and the railings on the stairs are loose. However, the staff was friendly.
Soggiorno di 2 notti a settembre 2023
Risposta di Tanu, il giorno 2 ott 2023
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel. We'll work hard to fix the issue you experienced. Thank you for letting us know.

10/10 Eccellente

Christine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not disappointed at all. Bed was comfortable, quiet, easy in and out. Room had no smell to it like others. Staff was nice. Room cost reasonable. Breakfast sufficient.
Soggiorno di 1 notte a settembre 2023
Risposta di Charlie, il giorno 20 set 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

6/10 Soddisfacente

Dawn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We needed just one night stay passing through, and based reviews at other hotels, we decided to stay here. It was clean, staff was friendly and the room was good. Zero smell of mustyness or the smell of pot..no bugs of any kind...breakfast is ok, nothing fancy..but reasonably sufficient. Id recommend staying here, very reasonable price as well.
Soggiorno di 1 notte a settembre 2023
Risposta di Charlie, il giorno 12 set 2023
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will continue to work on updating for our customers.

10/10 Eccellente

Maureen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Charlie, il giorno 12 set 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about out hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Buono

DEBORAH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff was friendly and very helpful. The room was comfortable and very clean. We were very pleased.
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 30 ago 2023
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 Eccellente

Barbi, Herrin

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 28 ago 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Eccellente

Jesus

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Excelent excellent, the only bad thing is that the ice machine did not work
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 19 ago 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Buono

Barbi, Herrin

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 19 ago 2023
Thank you for staying at our hotel. We appreciate your feedback

8/10 Buono

Pamela

Mi è piaciuto: Pulizia e comfort della camera
Given that it is a budget hotel, it was average for expectations. The room was clean( important) and the bed comfortable. The AC worked fine. The hotel ice maker was not working and the included breakfast was basically a toaster and stale bread products. Overall for a road trip stop it was not bad
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 15 ago 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Barbi, Herrin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to book online and the owners we’re super nice.
Soggiorno di 1 notte ad agosto 2023
Risposta di Charlie, il giorno 8 ago 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Timothy M

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a nice chat with the desk staff.
Soggiorno di 1 notte a luglio 2023
Risposta di Charlie, il giorno 1 ago 2023
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 Eccellente

Kim, Peoria

Soggiorno di 2 notti a luglio 2023
Risposta di Charlie, il giorno 7 ago 2023
Thank you for staying at our hotel. We appreciate your feedback.

6/10 Soddisfacente

Nanci

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
We were upstairs in a non-smoking room, but the whole motel smells of smoke. The staff was polite and helpful. Breakfast was sugar cereal and cold pastries.
Soggiorno di 1 notte a luglio 2023
Risposta di Charlie, il giorno 9 lug 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Eccellente

Angela

Soggiorno di 1 notte a luglio 2023
Risposta di Charlie, il giorno 9 lug 2023
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel.

8/10 Buono

Kevin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good value for the fees charged.
Soggiorno di 1 notte a giugno 2023
Risposta di Charlie, il giorno 5 lug 2023
Thank you for staying at our hotel. We appreciate your feedback.

4/10 Scarso

Joshua

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Only a 1 nighter
Cheap room , host aka owner wife ? works long hours but needs lessons in friendliness ,Room was clean , small but sink did not drain right . Shower what expected for price . Room same hall down stairs stunk , young no issues with stairs , but if older you may have if on second floor. Stay 4 nights one morning at 6 am not ok am got a call are you ! Cooking ? No family not even up yet let alone cooking . Have 80k brand new truck parked out side and we’re cooking in hotel ? Maybe should have there breakfast is apple banana if there early as they put out 4 or 5 tops . Bread , coffee . If hade kids go across the street all you can eat buffet 12.99 breakfast 5.00 packages for kids plus drink etc No not cooking would be no room in room if wanted to . Stay due to close to location needed to be next time will drive more and stay some place else’s . But if need cheap 1 night stay worth it
Soggiorno di 5 notti a giugno 2023
Risposta di Charlie, il giorno 3 lug 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Buono

Vicki

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean rooms. Lame breakfast
Soggiorno di 2 notti a giugno 2023
Risposta di Charlie, il giorno 3 lug 2023
Thank you for staying at our hotel. We appreciate your feedback.

2/10 Terribile

Carie, Tampa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Charlie, il giorno 26 giu 2023
Please accept our apologies that your stay was not as comfortable as it should have been. In the future, please let our friendly team know if you are displeased in any way so that we can address any issues and make the proper amends.

8/10 Buono

Mark

Soggiorno di 1 notte a giugno 2023
Risposta di Charlie, il giorno 20 giu 2023
Thank you for staying at our hotel. We appreciate your feedback.

10/10 Eccellente

Jonathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was better than expected for the price. The lobby smelled & the breakfast was subpar, but otherwise everything was fine. NO signs of any bugs in room, no stains on anything. AC was a little noisy but worked great.
Soggiorno di 1 notte a giugno 2023
Risposta di Charlie, il giorno 20 giu 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

Carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to I 57
Soggiorno di 1 notte a giugno 2023
Risposta di Charlie, il giorno 20 giu 2023
Thank you for staying at our hotel. We appreciate your feedback.

8/10 Buono

N

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bathroom sink drained slowly, bedbugs in room 206 in pull-out couch and queen bed!!! Makes me not want to stay there anymore
Soggiorno di 4 notti a giugno 2023
Risposta di Charlie, il giorno 17 giu 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.