Servizio della struttura

Recensioni per Residence Inn by Marriott West Palm Beach

3 out of 5
Residence Inn by Marriott West Palm Beach
2461 Metrocentre Blvd, West Palm Beach, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 187 su 396 recensioni" "
Valutazione di 8 - Buono. 98 su 396 recensioni" "
Valutazione di 6 - Soddisfacente. 46 su 396 recensioni" "
Valutazione di 4 - Scarso. 28 su 396 recensioni" "
Valutazione di 2 - Terribile. 37 su 396 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

meagan

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We lived the fire pit and bbq on the property.. also enjoyed the heated pool . The room with the kitchenette was great, came with everything we needed . Stores were all super close. Loved laundry onsite . Would definitely return!
Soggiorno di 1 notte a marzo 2024
Risposta di Daniel - GM, il giorno 14 mar 2024
Thank you for your recent stay and positive review. We look very much forward welcoming you back again soon.

10/10 Eccellente

Matheus

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recently stayed at Residence Inn, and it was an incredibly comfortable experience. The staff was exceptionally nice, and everything was well maintained. I would highly recommend it for a cozy and hassle-free stay.
Soggiorno di 3 notti a febbraio 2024
Risposta di Julie C Andersen , il giorno 13 feb 2024
We wanted to take a moment to extend our sincerest gratitude for choosing to stay with us and for being such wonderful guests. It was an absolute pleasure to host you, and we're delighted to hear that you enjoyed your time here.Your positive feedback means the world to us and serves as a great motivation for our team to continue delivering exceptional service. We strive to create memorable experiences for all our guests, and knowing that we succeeded with you brings us immense joy.

2/10 Terribile

Luis

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
I don't recommend it scams
I stayed here for work and this hotel ripped me off. They charged me $150.00 per pet when I don't have pets and if I had a dog I wouldn't take it to stay in a hotel for work since I work 10 hours a day. I called the hotel and they told me that they were not going to solve it in a very rude way. I called Mariot customer service since I am a member, they took my complaint twice and did nothing and never responded either. This hotel practically stole $150.00 from me for a dog I didn't bring and don't even have. I don't recommend it to anyone because they scam you and don't respond.
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel , il giorno 25 gen 2024
Thanks for your recent stay Luis and feedback provided. We are working on addressing this for you to ensure only the charges due were issued. We look forward to seeing you again

8/10 Buono

Maray

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a dicembre 2023
Risposta di Daniel - GM , il giorno 3 gen 2024
Thank you, Maray, for your recent stay and review. We look forward to seeing you again.

10/10 Eccellente

Bob Morrison

Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel - GM , il giorno 25 gen 2024
Thank you for your recent stay and 5 out of 5 review. Look forward to seeing you again

10/10 Eccellente

Emil

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel, il giorno 30 dic 2023
Thank you for your recent stay and 5 out of 5 rating. Hope to welcome you back again soon.

10/10 Eccellente

Willis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly and mannerly. Everyone from the housekeeper to the front desk agents espedially Felicia to the food service team. I will definitiely recommend and will be a repeat customer.
Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel -, il giorno 18 dic 2023
It was our pleasure hosting your stay with us. Thanks for taking the time to provide a review. We look forward to hosting you again soon.

10/10 Eccellente

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel - GM , il giorno 18 dic 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Robin, Albertville

Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel - GM , il giorno 12 dic 2023
Thank you, Robin, for your recent stay and 5 STAR rating. We look forward welcoming you back again soon.

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a dicembre 2023
Risposta di Daniel , il giorno 11 dic 2023
Thank you for your recent stay and 5 out of 5 rating. Look forward seeing you again soon.

2/10 Terribile

Ravi

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel , il giorno 24 nov 2023
Thank you for your recent stay Ravi. I do apologize for falling short of your expectations. Please accept my commitment to improve this aspect of your future stays with us.

4/10 Scarso

Ayisha

Non mi è piaciuto: Pulizia
The bathroom wasn’t its cleanest, someone had urinated in the toilet and didn’t flush it , there was no toilet paper , and no wash rags and hair on the sheets ….
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel , il giorno 6 nov 2023
Good morning Ayisha. I apologize for this shortfall as by no means is that product appearance appropriate. Please accept my commitment to address these opportunities in house immediately with my team. I hope to show you improved results very soon

4/10 Scarso

valerie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Worst Marriott I’ve been to
They charge $12 for a regular parking lot…no notice the place has homeless people smells like smoke and dinge. And the people next to me had (2)(service dogs! That we’re barking u controllably for hours I couldn’t sleep.
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel , il giorno 2 nov 2023
Thank you, Valerie, for your recent stay and review. I pass my most sincere apologies for falling short of our brand standards and your expectations. Please rest assured of my attention to address and correct these concerns forward moving. Thank you for this opportunity.

10/10 Eccellente

Stanley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay. Clean, comfortable, and quiet. About 15 minutes from downtown which worked for me.
Soggiorno di 7 notti a ottobre 2023
Risposta di Daniel - GM , il giorno 31 ott 2023
Thank you, Stanley, for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Nelson

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
🎊
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel , il giorno 30 ott 2023
Thank you for your recent stay and 5 out of 5 rating. Look forward welcoming you back again soon.

10/10 Eccellente

Fabian

Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel GM, il giorno 8 nov 2023
Thank you, Fabian, for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel , il giorno 18 ott 2023
Thank you, Jennifer, for your recent stay and 5 STAR rating. We look forward welcoming you back to your Residence Inn by Marriott West Palm Beach very soon.

4/10 Scarso

Solafide

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel - GM , il giorno 5 ott 2023
Good morning. We are sorry to learn of your poor rating of your experience. We promise to continue working hard each day towards improvements of your future experiences with us.

10/10 Eccellente

LILIAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved It!!! my room was perfect, staff was very attentive and had an amazing attendant at breakfast, very patient with my grandbabies (2, 3 & 5)
Soggiorno di 1 notte a settembre 2023
Risposta di Daniel - GM , il giorno 26 set 2023
Outstanding Lilian and thank you! I will share with my team as we celebrate and prepare for your next visit to your RI West Palm Beach.

2/10 Terribile

Renato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Terrible
Very dirt and smell bad… don’t recomend
Soggiorno di 2 notti a settembre 2023
Risposta di Daniel, il giorno 26 set 2023
We apologize for falling short of your expectations and our standards. Please accept my commitment to address these concerns internally ensuring an appropriate reclaim of what you've become accustomed to when choosing our Marriott brands.

10/10 Eccellente

Jasmine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Daniel - GM , il giorno 13 set 2023
It's great hearing from you Jasmine. Thank you for your recent stay and positive review. See you next time.

6/10 Soddisfacente

Melony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was very nice. I did not get fresh towels and garbage removal in two days as promised
Soggiorno di 3 notti a settembre 2023
Risposta di Daniel - GM , il giorno 12 set 2023
Thank you for your recent stay and review Melony. I will be sure to circle back to my heart of the house to improve our commitments to refresh service and communication. I am happy overall you had enjoyed your stay and hope to welcome you back again soon.

8/10 Buono

Vanessa

Soggiorno di 8 notti a settembre 2023
Risposta di Daniel - GM , il giorno 4 ott 2023
Hi Vanessa. I am sorry for my late reply, I just received notification of your feedback today. At that, thank you kindly for your recent stay and positive review. I hope to welcome you back again soon.

10/10 Eccellente

Kenya

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome
Soggiorno di 1 notte a settembre 2023
Risposta di Cory, il giorno 10 set 2023
Dear, Kenya thanks for sharing you experience with us we look forward to sharing your feedback with our team. Until we get the pleasure of hosting you again.Sincerely Residence Inn Team

10/10 Eccellente

Candice, Roseville

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great from Collin at the front night desk… Breakfast staff singing as changing out food… Shawn at checkout and Daniel the GM. The cleaning staff cleaned our room every other day and full cleans every three days. They even do the dishes. The location is not in the best area but convenient to the Highway, gas station, fast food, Walmart if that’s what your looking for. There is a $12 a day parking fee just to be aware. I have my construction stay stay here for over two weeks and I would recommend this property. Thanks Marriott residence inn for a great stay!
Soggiorno di 16 notti ad agosto 2023
Risposta di Daniel - GM, il giorno 8 set 2023
It is so nice hearing from you Candice. We enjoyed hosting your stay with us. Look forward to seeing you again soon.

10/10 Eccellente

Juan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bien
Soggiorno di 2 notti a settembre 2023
Risposta di Daniel - GM , il giorno 5 set 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Derya

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great property but not really eco-friendly
The property was great, had a comfortable stay. Very friendly, helpful, pleasant staff. While I appreciated the bathroom soap and shampoo being in large non-disposable containers I was disturbed by all breakfast plates and cutlery being single-use and disposable. The planet is on fire; you can buy an industrial washing machine and stop your share of fueling the production and disposal of single use items. Also, it did not say in the hotels.com page we booked from, but parking is $12/day.
Soggiorno di 6 notti ad agosto 2023
Risposta di Daniel L. GM, il giorno 23 ago 2023
Thank you for your recent stay and positive review. We at Marriott fully agree with your suggestion. This location is lined up to replace all single use items this closing quarter of 2023. We look forward welcoming you back to observe those upgrades firsthand.

10/10 Eccellente

Carmen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will recommend to friends and family
All staff was friendly. The free breakfast was ready on time. The price was affordable.
Soggiorno di 1 notte ad agosto 2023
Risposta di Daniel , il giorno 23 ago 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Transito j

Mi è piaciuto: Condizioni e dotazioni della struttura
Easy to travel
Soggiorno di 4 notti ad agosto 2023
Risposta di Daniel , il giorno 23 ago 2023
Thank you for choosing your Residence Inn by Marriott West Palm Beach. We are happy to hear from you and look forward welcoming you back again soon.

10/10 Eccellente

Lashonda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location
Soggiorno di 1 notte ad agosto 2023
Risposta di Cory, il giorno 19 ago 2023
Lashonda thanks, for your positive feedback I am excited to share your experience with the team.

10/10 Eccellente

Tonya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They were very nice and helpful.
Soggiorno di 1 notte a luglio 2023
Risposta di Daniel - GM , il giorno 2 ago 2023
On behalf of the entire hotel team, I want to thank you for sharing about experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Eddie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place!
Had a studio room and it was amazing. Very clean and comfortable. Breakfast was good. Customer service was excellent. Hidden gem about 15-20 minutes from riviera beach. I’d definitely stay here again.
Soggiorno di 1 notte a luglio 2023
Risposta di Daniel Lewandowski - GM , il giorno 28 lug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk clerk when we checked in was fantastic and the breakfast attendant was amazing. The room was clean and cool with everything we needed. Don't park under the trees though, we found out that the iguanas must have a racket going with the local car washes because our car was covered with iguana mess😂
Soggiorno di 1 notte a luglio 2023
Risposta di Daniel Lewandowski - GM , il giorno 24 lug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Buono

kenneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Services was good. Had to wait 1.5hrs after check in time, but they took care of us!
Soggiorno di 5 notti a luglio 2023
Risposta di Cory, il giorno 18 lug 2023
Kenneth, I am so very sorry your room was not ready upon the designated check in time. I want you to know we are altering how we conduct our operation due to this inconvenience you faced during your stay here. Steps are now in place to prevent any issues like this for impacting our guests in the future.

10/10 Eccellente

Angelia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel really made me feel at home! The staff was very professional,friendly and nice! I loved it! I will most definitely be booking another stay very soon! Thank you Residence Inn by Marriott West Palm Beach!
Soggiorno di 1 notte a luglio 2023
Risposta di Daniel Lewandowski - GM , il giorno 9 lug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Misael

Soggiorno di 1 notte a luglio 2023
Risposta di Daniel - GM , il giorno 5 set 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Eccellente

Phillamenia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was very clean. The staff was very friendly. The breakfast was included and for the price it was very affordable!
Soggiorno di 1 notte a giugno 2023
Risposta di Daniel Lewandowski - GM , il giorno 26 giu 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Debra

Soggiorno di 7 notti a giugno 2023
Risposta di Cory, il giorno 18 giu 2023
Debra thank very much for the positive feedback. I can't wait to share with the team and celebrate with them. It was such a pleasure to be your host and we hope to get the opportunity again in the near future.Safe travels, until our paths cross againSincerely,Residence Inn Team

8/10 Buono

Tiffany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The left side of the parking lot is VERY dark and a little spooky.
Soggiorno di 2 notti a maggio 2023
Risposta di Daniel Lewandowski - GM , il giorno 31 mag 2023
Thank you for your recent stay and feedback provided. I agree and am working quickly to correct this problem. With my electrician team currently onsite for the full fix we have since installed temporary walkway lights to assist during this process. I hope to welcome you back soon as we finalize to observe firsthand.

10/10 Eccellente

Gia

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The rooms were comfortable and affordable and the staff was extremely friendly and helpful. I will definitely be returning to this hotel.
Soggiorno di 1 notte a maggio 2023
Risposta di Daniel Lewandowski - GM , il giorno 29 mag 2023
Thank you for your Marriott loyalty and feedback about your stay. I will be sure to share your highlights with my team for positive reinforcement. Look forward welcoming you back again soon.

2/10 Terribile

MARIO

Non mi è piaciuto: Condizioni e dotazioni della struttura
Piscina estaba dañada y cerrada
Soggiorno di 1 notte a maggio 2023
Risposta di Daniel Lewandowski - GM , il giorno 26 mag 2023
Gracias por su reciente estadía. Le pido disculpas porque nuestra piscina estuvo en remodelación durante su visita. Esperamos darle la bienvenida de nuevo pronto.

2/10 Terribile

PAtrick

Soggiorno di 1 notte a maggio 2023
Risposta di Daniel , il giorno 24 mag 2023
Thank you for your recent stay. I do apologize for falling below your expectations. Please rest assured that my attention and staff support with go towards improvement with your future stay in mind.

10/10 Eccellente

Yvette

Soggiorno di 5 notti a maggio 2023
Risposta di Daniel Lewandowski - GM , il giorno 15 mag 2023
Thank you for your positive review and recent stay. See you again soon at your Residence Inn West Palm.

8/10 Buono

Reinaldo

Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 26 mag 2023
Thank you for your recent stay and positive rating. We look forward welcoming you back again soon.

10/10 Eccellente

Sade

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing place to stay
Soggiorno di 2 notti ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 5 mag 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay_.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

ROBIN, Port St Lucie

Mi è piaciuto: Pulizia, personale e servizio, servizi
The room was clean and very spacious for the price. The pool was under renovation which was not disclosed at booking. My room was next to the fire pit area which was also off the hallway from lobby Sina bit noisy. The exit door at the end of the hall was not secured and anyone could come or go into the rooms hallway. I would suggest booking on the second floor just in case. The breakfast was very generous and the staff were very attentive.
Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 3 mag 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Eccellente

Ivelisse

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Studio is very comfortable and cleand. Couple exit and entrance to the building. Parking lot is pretty small, but we did find a parking spot.
Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 3 mag 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

8/10 Buono

Shavonne

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The pool was closed. The cleanliness of the room wasn't right. Only 1 trash can was lined with trash liner. It was crazy because from the outside it looked like a awesome stay but wasn't.
Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 3 mag 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 3 mag 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Eccellente

Stephanie

Soggiorno di 1 notte ad aprile 2023
Risposta di Daniel Lewandowski - GM , il giorno 3 mag 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.