8/10
We got in to Whangarei late, and after a little bit of a challenge trying to find the entrance, we found the front desk. From there our experience was great. The staff were welcoming, talked to us about the parking, and chatted to us about where to find some great restaurants (within easy walking distance).
The room was to the normal standard you would expect at Quest, but the biggest standout was the bed! It was massive, and so comfortable. The room was quiet, and able to be kept at a great temperature.
I did have an issue with the dishwasher leaking water, but the staff quickly brought up some extra towels to help with the cleaning up. Nothing seemed like too much of an issue for them.
I would happily recommend this to other travelers, especially those who don't have a vehicle with them and are happy to walk and explore.