Strutture Relais & Chateaux a Whitsundays

"The island is a paradise on Earth. Extraordinary efficiency in everything, combined with a unique natural heritage. Now, about the accommodation. The place is decent and in line with the nightly rates. The low rating is due to a very unpleasant incident that happened to us. We woke up in the middle of the night because the bedroom light was flickering on and off. Once awake, we realized that our room was almost completely flooded. We called the emergency number, and a very kind staff member tried to fix the issue but couldn’t. Alarmed by the potential danger to our safety (electricity and water don’t mix well), we asked to change rooms immediately. We were told that it wasn’t possible and that we could only switch rooms in the morning. After a sleepless night, once the reception opened, I asked to speak with the manager to change rooms and request a refund for the night spent without sleep in an unsafe room. The manager gave us a vague response and, with an almost dismissive attitude, only changed our room while flatly refusing—almost irritably—our request for a refund. In summary, the island is stunning, and you’ll have the chance to see things you won’t find anywhere else. However, I cannot recommend this accommodation for its lack of hospitality."

"Bello comodo fornito di tutto Livello di qualità servizi e vita dell'isola comunque molto alti e i prezzi tutto sommato ragionevoli. Nella somma pagata per i soggiorno volutamente solo pernottamento direi che erano inclusi anche molti servizi di cortesia"