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Reviews of Comfort Inn Williamsburg Gateway

2.5 out of 5
Comfort Inn Williamsburg Gateway
331 Bypass Rd, Williamsburg, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1009 reviews" "
Rating 8 - Good. 237 out of 1009 reviews" "
Rating 6 - Okay. 47 out of 1009 reviews" "
Rating 4 - Poor. 21 out of 1009 reviews" "
Rating 2 - Terrible. 18 out of 1009 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice & pleasant stay
Stayed 2 nights in May 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place.. I’ve stayed at a lot of hotels in Williamsburg while my daughter is in college nearby. This is the best one I’ve found and it was actually less expensive than some of the others I’ve stayed in. Clean, good breakfast, good water pressure and hot showers. They actually even cleaned my room each day which is a rarity these days. I will be back.
Stayed 4 nights in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service. Thanks
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the elevator location. The rest was amazing. Really enjoyed our stay.
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. My partner and I were here for a couple nights for an anniversary trip to Busch gardens, just looking for something convenient and nearby. When the hotel staff found out it was our anniversary, they welcomed us into our room with a card signed by all the staff, a heart balloon, swan towels on our bed, candy, and two champagne glasses with sparkling cider. It was such a sweet surprise, and it really made our stay special ❤️ Aside from that treat, our check in was quick, the front desk was very helpful and nice, and the facilities are clean and new. If we are in the area again we will definitely stay here. Thank you so much to all the staff at the Comfort Inn Williamsburg Gateway! We will remember this stay very fondly because of you.
Stayed 2 nights in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area with plenty of restaurants around the vicinity and close to all areas within Williamsburg...we would stay there again in the future
Stayed 2 nights in May 2024

6/10 Okay

Adrian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Made my booking for 2 nights through Expedia. I was supposed to receive a normal king size bed room. I called a few days before to confirm my reservation to find out it was a handicap accessible room…. Not a huge deal but I asked the man working the front desk if he could change it. He says sure and that it’s been taken care of. When I show up it was still handicap accessible room. During check in the lady was not very helpful or welcoming. Kind of just threw my room key at me without telling me where my room was or breakfast times or anything. Not a big deal again just giving you an honest review. The room was very clean. The bed sucked. Very hard, old, can feel every spring, and dipped on the right side. The AC worked well, it was very loud though. The entrance door to the room had a large gap underneath and could hear everything outside the door, especially house keeping early in the morning. I was upset to pay $450 for 2 nights for a very mediocre room. The saving grace was the surrounding area. Very nice dining options and everything was within a short drive. Including Busch gardens. Overall 3/5
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to many restaurants.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for son’s graduation - convenient clean good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Lynn, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Quiet. Comfortable beds. Close to Colonial Williamsburg. My only disappointment was the breakfast buffet. As someone who is allergic to wheat and to milk and who is health conscious, there wasn't anything I could eat. Management, please provide soymilk (or oatmilk or almond milk) and plain oatmeal to your breakfast buffet.
Stayed 2 nights in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Business traveller
Staff very helpful and accommodating. Room spotless and comfortable
Stayed 1 night in May 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service
A reasonable and clean place to stay with helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the mattress was wonderful. The free breakfast was delicious and well maintained
Stayed 3 nights in May 2024

10/10 Excellent

Luther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge like a small apartment love the separate bedrooms and having 2 bathrooms made it so much better to stay as a family. My biggest down fall to a hotel in my opinion is the 1 bathroom to share with my husband and 3 teenagers so it made getting ready and getting out so much easier for us.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. The staff was very helpful and friend.
Stayed 1 night in May 2024

10/10 Excellent

Yungchih

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good and the hot breakfast is a plus
Stayed 1 night in Apr 2024

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel when visiting Williamsburg. It is very close to this tourist attraction. Great outlet shopping nearby with just about every shop you would want. Restaurants galore. Now, for our room. It was located right beside the elevator which had tile floor so it was noisy due to wheels on suitcases being rolled by. Quite a gap under the door so any hallway noise came right in. I would rate the breakfast as a 5 out of 10. I've had worse and I've had better.
Stayed 2 nights in Apr 2024

10/10 Excellent

Raigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with nice staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well maintained and impeccable manager and staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Edmond, Glen Burnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and renovated and modern
Stayed 1 night in Apr 2024

10/10 Excellent

kathy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Conveniently located to historic Williamsburg. Easy check in. Room was very clean. Quiet. Bed comfortable. Breakfast more than adequate. Would definitely stay here again if in area
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family
Very clean and new
Stayed 1 night in Apr 2024

8/10 Good

Karlen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean...except for the spider in our room
Stayed 1 night in Apr 2024

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Adrian

Disliked: Property conditions & facilities
was a bug on my bed
Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and respectful. Took care off all my needs.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay will book again very clean and spacious rooms. Breakfast was excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mari, Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed in several hotels in the area because our daughter attends W&M. This hotel proved to be one of the best. Definitely recommend! Will check availability here first for our next trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Very clean! Wonderful location! The breakfast was a plus.Hot with so many choices!
Stayed 2 nights in Mar 2024

8/10 Good

Holly

Business traveller
Liked: Cleanliness, property conditions & facilities
Very clean with a nice buffet breakfast
Stayed 2 nights in Mar 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and quiet, the beds were comfortable, and the staff were very friendly. Would stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 5 nights in Mar 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and spacious room. Great customer service. Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Akeem

Stayed 2 nights in Mar 2024

8/10 Good

Sailesh

Stayed 1 night in Mar 2024

10/10 Excellent

Gerland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn Gateway is very clean, has an excellent hot breakfast, and great rates. One chilly evening my heat would not work. The young lady at the front desk could offer no solution including moving to another room. Since I was leaving the next day, I had no viable choice but to stay and be cold. I am a repeating guest; I was disappointed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great!
Stayed 1 night in Feb 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great placd
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If was an awesome stay
Stayed 2 nights in Feb 2024

8/10 Good

Isabelle

Travelled with partner
Liked: Cleanliness
It was very clean and a nice hotel, breakfast was pretty good
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Kim, Highland springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness
Stayed 2 nights in Feb 2024