Ristorazione all'aperto

Recensioni per Condominio accogliente e confortevole con Incredible View, il paradiso dei pescatori


Recensioni

9,8

Eccezionale

Valutazione di 10 - Eccellente. 101 su 116 recensioni" "
Valutazione di 8 - Buono. 12 su 116 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 116 recensioni" "
Valutazione di 4 - Scarso. 1 su 116 recensioni" "
Valutazione di 2 - Terribile. 1 su 116 recensioni" "

9,6/10

Pulizia

8,0/10

Servizi

10/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Pamela M.

Mi è piaciuto: Pulizia
Great Stay
We have stayed at two other properties at this location over the last several years, this year, both were booked, so we gave this location a try for Spring Break. Although fishing off the balcony was horrible until the morning we were checking out, probably due to colder weather, we had a blast. The accommodations were clean and cozy. The owners were accomodating, and allowed a few family members in the area to fish and enjoy my cooking in their amazing kitchen one afternoon. No fish were too be found at that time, but we enjoyed the sunshine on the deck, played cards, and had a great family lunch. I took many photos. Our nephew had just lost his mother before Christmas, and his Step- father a few months before that. I planned this as a theraputic time for him to visit and bring his oldest child, to have a bit of family healing after that trauma. THIS OWNER allowed us to do that. They only stayed for about 2 hours, but it's a memory of fun times that I'll never forget. I'm so thankful to this owner, and they didn't even know how much it meant to me. Just like the other two properties that we have stayed at this location, they came though!!! They all have their own little touches and differences but I can say this stay was clean and they went the extra mile in providing fishing poles, bait in the fridge, a bottle of wine, and tennis rackets and other little touches that made the area stay so worthwhile. I highly recommend this as a great place for great family time!
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

LisaMarie D.

Mi è piaciuto: Pulizia
Wonderful getaway
Beautiful condo on the water had everything we needed for a wonderful weekend. The beds and sheets were amazing. Hosts were terrific. Can’t wait to stay again. Beautiful balcony to enjoy Thank you again
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Kathleen G.

Mi è piaciuto: Pulizia
Beautiful Water view
The condo is very clean and well organized. Beds are very comfortable. Price is just right.
Soggiorno di 3 notti a ottobre 2023
Risposta di VrboOwner, il giorno 25 nov 2023
Thank you for the awesome review! Come back again when you have a chance.

10/10 Eccellente

AGUSTIN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful, well kept by the lake. Excellent communication. Thanks a lot, can't wait to be back!
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Jodi C., Richmond, Texas

Mi è piaciuto: Pulizia
Lake Getaway
The water right off the balcony was so relaxing. If you are looking for a weekend getaway, this property had everything we needed.
Soggiorno di 3 notti ad agosto 2023
Risposta di VrboOwner, il giorno 25 nov 2023
Thank you for the wonderful review. Come back again!

10/10 Eccellente

Aaron H.

Mi è piaciuto: Pulizia
Had a wonderful time!
The evening sun is behind you so you can enjoy the evening in the shade and then drink coffee on the patio which is directly over the water while the sun rises. The furniture was comfortable, the condo was clean and we enjoyed it. The condo has a pool and other amenities along with a marina. The Wave restaurant is in the parking lot. It is also on the water, the food is good, the service is great, the place had a live band both Friday and Saturday evening and it also has a pool. We love that it is walking distance to the condo so maybe 500ft away. We ate at the "Hidden Gem" which is a small cafe inside a gas station just down the street. Its easy to miss but breakfast was fantastic. Thanks again, we'll be back next summer!
Soggiorno di 2 notti ad agosto 2023
Risposta di VrboOwner, il giorno 25 nov 2023
Thank you so much for the great review! Come back again!

10/10 Eccellente

Ralph K.

Mi è piaciuto: Pulizia
Great trip
Very nice comfortable and great views
Soggiorno di 2 notti a luglio 2023

8/10 Buono

Natangala P.

Review
Enjoyed as always! Cleaning crew can step it up a notch. Bathroom rugs needed washing and patio light didn’t work. But loved the stay.
Soggiorno di 3 notti a giugno 2023
Risposta di VrboOwner, il giorno 22 giu 2023
Thank you for the review. We always strive to get a 5-star review and just to let you know we rely upon our guests to let us know when maintenance needs to be completed in our vacation home. There is a maintenance book in the condo to leave us a note. We live 80 miles away and both work 40 hours a week, so contacting us by text or phone call would be helpful when maintenance is needed if you prefer not to leave a note.in the condo. The patio light has been repaired and the bathroom rugs are in the process of being replaced. Please come back when an opportunity arises so we can give you that 5-star experience.

10/10 Eccellente

Cynthia S.

Mi è piaciuto: Pulizia
Definitely Recommend
I enjoyed my stay at the condo. The view from the balcony was excellent. It was well furnished and very comfortable.
Soggiorno di 3 notti a maggio 2023
Risposta di VrboOwner, il giorno 1 giu 2023
It was great meeting you. We are pleased you enjoyed the stay at our condo. Come back again when you have an opportunity.

10/10 Eccellente

Donna C.

Mi è piaciuto: Pulizia
Perfect stay overlooking the lake !
Excellent stay. Condo was clean, easy to access and everything we needed was available. Beautiful weather and nice lunch at the Wave restaurant before heading back to Dallas.
Soggiorno di 2 notti ad aprile 2023
Risposta di VrboOwner, il giorno 1 giu 2023
Thank you, Donna for the 5 star review. This is a beautiful area to kick back and relax, or do some swimming, or take a boat ride. Come back when you have a chance.

10/10 Eccellente

Landon M.

Mi è piaciuto: Pulizia
Great getaway.
Great getaway. My first VRBO experience. Really enjoyed it. Would recommend this condo to others. Thanks to the owners for the ease of the stay.
Soggiorno di 3 notti a novembre 2022
Risposta di VrboOwner, il giorno 13 dic 2022
Thanks for the 5 star rating. Come back and enjoy it again.

10/10 Eccellente

Tom S.

Mi è piaciuto: Pulizia
Wedding Weekend
This property was very neat and close to the Forever Five Event venue where our son was married. Most of our time was spent at the venue, but having a comfortable place at the end of the day was very nice. The early morning view of the lake was great, wish we had more time just to drink coffee and view the lake. We did have the opportunity to talk with Rey and Daphane, the owners, and they both work with us on our crazy wedding schedule and last minute wedding emergencies. Their place was very relaxing after very hectic days, we loved it!
Soggiorno di 2 notti a novembre 2022
Risposta di VrboOwner, il giorno 13 dic 2022
We are pleased you enjoyed the stay at our condo. Maybe you can come back in the future for more relaxing time.

10/10 Eccellente

paul n.

Mi è piaciuto: Pulizia
Great place to stay
We had a great time, room was very clean, location was great, peaceful in the mornings. except for what sounded like grounds keepers at 8 am one morning. But will definitely stay again. Leak in upper shower, so we just all used the bottom shower to avoid the leak. thank you!
Soggiorno di 3 notti a novembre 2022
Risposta di VrboOwner, il giorno 22 nov 2022
Thank you for a 5 star review. We love it here too. Also thank you for informing us about a leak in the tub. We found the tub drain is leaking and we are having it repaired before our next guest arrives. Come back when you can.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Thanks
It was lovely!
Soggiorno di 2 notti a novembre 2022
Risposta di VrboOwner, il giorno 22 nov 2022
Thank you for an awesome review. Come back again.

10/10 Eccellente

BUNNY T.

Mi è piaciuto: Pulizia
Great time
Great views,the condo was clean and had everything you could need for your stay.
Soggiorno di 28 notti a settembre 2022
Risposta di VrboOwner, il giorno 22 nov 2022
We are pleased you enjoyed the stay. Come back again when you are going this way.

10/10 Eccellente

Rick E.

Mi è piaciuto: Pulizia
Golf and football
I needed a place to stay for a couple of days, with my wife, son and his fiance. The place was perfect for us, with 2 nice-sized bedrooms. We fished right off the balcony, and were located conveniently for a Friday round of golf, and s quick trip to College Station to see my AppState Mountaineers beat the Aggies! Great weekend, highly recommend
Soggiorno di 2 notti a settembre 2022
Risposta di VrboOwner, il giorno 22 nov 2022
Thank you for a 5 star review. This area is conveniently between Houston and aggieland. Glad you enjoyed the stay. Come back anytime!

10/10 Eccellente

Christy H.

Mi è piaciuto: Pulizia
Serene Getaway
We really enjoyed staying at this property. The area was quiet (besides water vehicles, which was too be expected) and the home was very well stocked and organized. The hosts were thorough and detailed, and very easy to communicate with. Side note, the beds were more comfortable than most of the places I have stayed. I would definitely recommend this to anyone who enjoys being on the water.
Soggiorno di 3 notti ad agosto 2022
Risposta di VrboOwner, il giorno 27 ago 2022
We are pleased you enjoyed your stay. We love the beds too! They are so comfortable. Come when you get the chance.

10/10 Eccellente

Sean S.

Mi è piaciuto: Pulizia
Awesome
Everything you could need was provided. Great place
Soggiorno di 2 notti ad agosto 2022
Risposta di VrboOwner, il giorno 27 ago 2022
Thank you for the pleasing review! We hope you will come back again.

10/10 Eccellente

Nicholas B.

Mi è piaciuto: Pulizia
Had a great time
Had a great time
Soggiorno di 2 notti a luglio 2022
Risposta di VrboOwner, il giorno 27 ago 2022
This is what it is all about. Enjoying the beautiful views and having a great time. Thank you for the great review! Come back again.

10/10 Eccellente

Linda B.

Mi è piaciuto: Pulizia
Stunning views.
Everything was as promised. Moonlight on water is stunning. We will definitely stay again.
Soggiorno di 2 notti ad agosto 2022
Risposta di VrboOwner, il giorno 27 ago 2022
We love the beautiful views too. That is why we have a vacation home here. Thank you for the awesome review. Come back again.

10/10 Eccellente

Janet H.

Mi è piaciuto: Pulizia
2-Day Trip for Wedding
2-day trip to attend friend's wedding; loved the location/place! We had a really enjoyable time and made some great memories. Was really lovely, and we appreciate the reminder emails too, thank you!
Soggiorno di 2 notti a luglio 2022
Risposta di VrboOwner, il giorno 2 ago 2022
Thank you for the great review! Come back again and make some more memories.

10/10 Eccellente

Clyde M.

Mi è piaciuto: Pulizia
Beautiful
We have no complaints at all. Everything was perfect. If there was a negative review, we couldn't watch the Astros. They don't have the Astros channel on their cable. This is our second time to visit and plan on making it a yearly trip.
Soggiorno di 3 notti a luglio 2022
Risposta di VrboOwner, il giorno 27 ago 2022
Thank you for returning to our condo and we are pleased you enjoyed your stay. We can work on getting a sports package for the TV lineup for next time. Come back again and thank you for booking with us.

10/10 Eccellente

Christina F.

Mi è piaciuto: Pulizia
Our family had a great vacation on Lake Conroe. The owners have it packed with everything!
Lake front condo that you can fish off the patio. The owners are quick to answer. They have thought of everything you could need. Did not have to bring anything except our food and clothes. A restaurant is in walking distance which we loved. Definitely would go back.
Soggiorno di 4 notti a luglio 2022
Risposta di VrboOwner, il giorno 2 ago 2022
Thank you for the wonderful review! We are pleased you have a great vacation. Come back anytime!

10/10 Eccellente

calvin W.

Mi è piaciuto: Pulizia
Great stay
It was quiet and peaceful no issues at all
Soggiorno di 2 notti a luglio 2022
Risposta di VrboOwner, il giorno 2 ago 2022
We are pleased you had a great stay! Thank you for the awesome review! Come back again.

10/10 Eccellente

Jeannie D.

Mi è piaciuto: Pulizia
Hidden Gem
Very nice, spotless home away from home. Water was beautiful and parking was great. Pool was very nice, but the lady in charge was always having a bad day. We enjoyed and hung out at the condo around our time at the water park. The weather was hot as it is June but they always had a breeze. The host were wonderful and always available. We would like to return every year...
Soggiorno di 3 notti a giugno 2022
Risposta di VrboOwner, il giorno 20 giu 2022
Thank you for the excellent review! Come back again when you have a chance.

10/10 Eccellente

Clara W.

Mi è piaciuto: Pulizia
Excellent!
I love the organization of this place! It’s nice knowing what switches go to what, what kitchen supplies we had available, and where everything went. This is awesome when you have kids helping with dishes. The guys enjoyed fishing off the balcony!!! Great pool! We thoroughly enjoyed our stay!
Soggiorno di 3 notti a giugno 2022
Risposta di VrboOwner, il giorno 20 giu 2022
Thanks for an awesome review! Come back when you have another opportunity!

10/10 Eccellente

John L.

Mi è piaciuto: Pulizia
Wonderful and Relaxing
Our vacation was wonderful because it was very relaxing and the condo was amazing. We were able to fish off the balcony. The owners went out of their way to make sure you had everything you needed plus more. It was very clean and has plenty of room. When you have a question the owners are right on top of it with a quick response answering your question. Thank you so much for a wonderful vacation. We will be back next year.
Soggiorno di 5 notti a maggio 2022
Risposta di VrboOwner, il giorno 20 giu 2022
Come back and enjoy another relaxing and enjoyable vacation. Thanks for the great review!

10/10 Eccellente

Ralph K.

Mi è piaciuto: Pulizia
Our time at Condo
We were so relaxed and it was so quiet couldn't have asked for better Thanks
Soggiorno di 2 notti a maggio 2022
Risposta di VrboOwner, il giorno 20 giu 2022
We are pleased you had a relaxing weekend. Please come back when you have a chance.

10/10 Eccellente

Sherman K.

Mi è piaciuto: Pulizia
Our stay was so relaxing that we extended our stay an extra day.
Really enjoyed our stay and the owners are fantastic. We will be returning soon.
Soggiorno di 3 notti a febbraio 2022
Risposta di VrboOwner, il giorno 20 giu 2022
Come back when you need another getaway! Thanks for the great review!

10/10 Eccellente

Amanda F.

Mi è piaciuto: Pulizia
Beautiful unit
Loved it! We had a blast so relaxing!
Soggiorno di 2 notti a gennaio 2022

4/10 Scarso

FATIH G.

Nice place but did not feel comfortable
There were too many rules. It appears everything was setup to find an excuse for extra fee. E.g the number of forks in the kitchen for was even noted. We had to be very careful when using something at the property. It made us very uncomfortable
Soggiorno di 3 notti a dicembre 2021
Risposta di VrboOwner, il giorno 7 gen 2022
Thank you for the feedback. This is the very first time in 5 years anyone has ever commented on the rules. Just to let you know some of the rules in place are not made by the owners. For example when our guest bring a pet, like a cat, into our condo, it violates the homeowners association rules. In addition to this violation we as owners, and other guests too, are allergic to pets, and then a cleaning fee is charged back to our guest to thoroughly clean the condo. Hang tags in the vehicles are required by our homeowners association. This is not our rule. Only one vehicle can park in front of the condo. Again, not our rule. It was also mentioned that the silverware was labeled and numbered. We simply use the labels for inventory in our vacation home and never intended to make anyone feel uncomfortable to use them. It is only to let our guests know the number of items and what is available in our condo. We as owners are responsible for any violations during our guests stay and we want you to feel comfortable in our home. In turn we ask that our guests respect our house rules and the bylaws of our HOA.

8/10 Buono

Randall P., Conroe, TX

Mi è piaciuto: Pulizia
Great place to stay and view the lake
The unit was clean and very well stocked with amenities. The view of the lake was awesome, and we look forward to our next visit.
Soggiorno di 4 notti a dicembre 2021
Risposta di VrboOwner, il giorno 15 gen 2022
Thank you for the review. Please let us know how we can achieve 5 stars

10/10 Eccellente

melisa m.

Mi è piaciuto: Pulizia
Birthday trip
We loved our stay right on the lake at this condo! Owners were very thoughtful and helpful. We would recommend this condo
Soggiorno di 2 notti a novembre 2021
Risposta di VrboOwner, il giorno 7 gen 2022
Thank you for the 5 star review. Come back anytime!

10/10 Eccellente

Kelly T.

Mi è piaciuto: Pulizia
Texas Ren Fest
It was so nice to come back to relax at the condo after a long day at the Renaissance. We really enjoyed the view & the condo.
Soggiorno di 3 notti a ottobre 2021
Risposta di VrboOwner, il giorno 21 nov 2021
Thank you for such a great review. We hope you make it an annual event to come and stay here.

10/10 Eccellente

Mary W.

Mi è piaciuto: Pulizia
Lake Visit
This is a wonderful condo. The owners provide everything you could ever need and everything is quality. I usually take my own cookware but this condo had great cookware in every size. We did not know how to use the lock so it cancelled out after 3 attempts but the owner helped us immediately. They were always available. The owners welcomed us with a bottle of wine and coffee. All you need to pack to stay here is your clothes. You will be very pleased when you chose this condo on Lake Conroe.
Soggiorno di 4 notti a ottobre 2021
Risposta di VrboOwner, il giorno 21 nov 2021
Thank you for giving us the 5 stars. We aim please and are happy our accommodations worked out for you. Come back when you can.

10/10 Eccellente

norwood b.

Mi è piaciuto: Pulizia
Awesome experience
This condo was everything they said it would be and more Awesome entertainment at the waves on lake Conroe located behind the unit Great owners who communicated as requested Highly recommend this condo
Soggiorno di 2 notti a ottobre 2021
Risposta di VrboOwner, il giorno 24 ott 2021
Thank you for the 5 star review! We are pleased you enjoyed the stay. Come back again.

10/10 Eccellente

Leigh Ann S.

Mi è piaciuto: Pulizia
Great Place!
Clean, comfortable, Quiet, and you can’t beat the view! Great get away close to home. Highly recommend!
Soggiorno di 2 notti a settembre 2021
Risposta di VrboOwner, il giorno 11 set 2021
Thanks for the awesome review! The view is wonderful! Come back anytime!

10/10 Eccellente

Thomas W.

Mi è piaciuto: Pulizia
Excellent
We we so delighted on the cleanliness, location and quality of furnishings. Super convenient to the restaurant, pool and Southern Empress. Would definitely come back.
Soggiorno di 2 notti ad agosto 2021
Risposta di VrboOwner, il giorno 11 set 2021
Thank you for the great review! We want you to have a comfortable and clean place for a short vacation stay. Come back again when you have a chance.

10/10 Eccellente

Lauren B.

Mi è piaciuto: Pulizia
Great Place
We really enjoyed our stay at this condo. There is a loft upstairs with a bathroom and a bedroom on the first floor with a bathroom. Great for two couples to stay or a family with older kids. Neighbors were quiet. The wave restaurant across the street has late night music but you can hardly hear them. Parking was no problem. Very clean and smelled great. Will go again for sure.
Soggiorno di 2 notti a luglio 2021
Risposta di VrboOwner, il giorno 21 ago 2021
Thank you for the 5 star review! We are pleased you enjoyed the stay at our condo. Come back again.

8/10 Buono

Johnson J.

Mi è piaciuto: Pulizia
Work
Relaxing after work
Soggiorno di 3 notti a luglio 2021
Risposta di VrboOwner, il giorno 5 ago 2021
Thank you for the review. Please tell us how we can earn a 5 star review.

10/10 Eccellente

Lisa M.

Mi è piaciuto: Pulizia
Awesome Rental!
This condo exceeded all our expectations. It was equipped with nearly everything we needed for our 2 nights stay. The unit was tastefully decorated as well. The full balcony view of the lake is absolutely phenomenal! The complex was very peaceful and relaxing. If you're looking for a place to kick back and relax, this is definitely the place for you! We'll definitely come back.
Soggiorno di 2 notti a luglio 2021
Risposta di VrboOwner, il giorno 4 ago 2021
Thank you for the awesome review! We aim to please our guest with a relaxing and enjoyable time. Come back again when you have the opportunity.

10/10 Eccellente

Kasee L.

Mi è piaciuto: Pulizia
Everything was lovely!!
Beautiful home with the best view. My husband and daughter enjoyed fishing and swimming at pool. Unfortunately I was at the college all day and was unable to enjoy everything this property offered. Will be back in October for Family Weekend at SHSU.
Soggiorno di 2 notti a luglio 2021
Risposta di VrboOwner, il giorno 31 lug 2021
Thank you for the 5 star review! Maybe you will be able to enjoy our condo the next time you come visit. Glad your family got some downtime.

10/10 Eccellente

Leigh Ann S.

Mi è piaciuto: Pulizia
A dream spot for a getaway.
They thought of everything. We wish we would have stayed longer. The space was perfect for 2 or a whole family. Very clean and nicely decorated. We kinda forgot to fish we had so much fun. We WILL be back again and ASAP! With this place it was the million little things. Thank you for your thoughtfulness. Leigh Ann and Kimber
Soggiorno di 2 notti a luglio 2021
Risposta di VrboOwner, il giorno 21 lug 2021
It is our pleasure to share our vacation condo with you and family and friends. Thank you for the thoughtful words and for the awesome review! Come back when you can.

10/10 Eccellente

Audrey S.

Mi è piaciuto: Pulizia
This Place Is Great
Well stocked with everything we needed for our stay. Fishing poles, worms, beach towels, chairs and a fully stocked kitchen were available for us. Beds were very comfortable. The furniture was the best we have had in a rental. The view from the deck was spectacular.
Soggiorno di 4 notti a giugno 2021
Risposta di VrboOwner, il giorno 7 lug 2021
We are humbled by the great review! Thank you! It is a wonderful place to relax, have everything you need and enjoy the beautiful view. Come back and stay again when time permits.

10/10 Eccellente

Perry K., Spring Texas

Mi è piaciuto: Pulizia
Our Yearly Stay
My stay was excellent as always , we use them yearly and it’s always been a wonderful experience !
Soggiorno di 2 notti a giugno 2021
Risposta di VrboOwner, il giorno 23 giu 2021
Thank you for the 5 star review! We hope to continue giving you and family that excellent experience and we hope you will come back for that annual getaway.

8/10 Buono

Ashli Y.

Mi è piaciuto: Pulizia
Perfect place for downtime
Thanks so much for making everything comfortable and providing extras, especially in the kitchen! Everything was organized and it was very well stocked! We hope to be back again.
Soggiorno di 3 notti a giugno 2021
Risposta di VrboOwner, il giorno 21 giu 2021
Thank you for the great review. We would like to learn how to earn a five star review. Please give us that opportunity by coming back again.

10/10 Eccellente

Courtney A.

Mi è piaciuto: Pulizia
Great experience
The property was in the perfect location and could not have been better stocked. We had a wonderful time and will surely return.
Soggiorno di 2 notti ad aprile 2021
Risposta di VrboOwner, il giorno 6 giu 2021
We are so pleased you enjoyed our condo and thank you for the 5 star review! Come back again.

10/10 Eccellente

Geoffrey K., Leland NC

Mi è piaciuto: Pulizia
Idyllic lake view
As advertised.
Soggiorno di 5 notti ad aprile 2021
Risposta di VrboOwner, il giorno 2 mag 2021
Thank you for the 5 star review. We do our best to portray our home online just as it is when you stay there. Come back again when you can.

10/10 Eccellente

Irene m.

Mi è piaciuto: Pulizia
Most beautiful views
Better than expected, so many extras, like coffee spices ect. Things you usely have to bring with you they had. The patio was right over the water so you could fish from it. Also 3 fishing pools, basketball ,football tennis racket. All kinds of games. I would highly recommend it.
Soggiorno di 7 notti a marzo 2021
Risposta di VrboOwner, il giorno 6 apr 2021
Thank you for the awesome review! We do provide things that other owners do not. These are things we like to have when we travel. We do hope you will come again soon.

2/10 Terribile

Raquel N.

Mi è piaciuto: Pulizia
NOT a family rental location
We choose to book this condo due to the listing stating. No partying or loudness it was a family listing. The only good thing about our stay is that the beds were comfortable. Besides that we couldn’t enjoy the condo. Steps from the front door their is a venue hall. Their were 2 venues booked during our stay. That we weren’t aware of. You can hear the loud music coming from the venue hall. People partying and acting reckless outside the front of the condo. Worse part was we couldn’t enjoy the lake view and the balcony. Due to the people in the condos next and under ours smoking marijuana and partying thru out our entire stay. Our kids are not expose to that kind of atmosphere. When I let the owners know about the experience. They offered us a 2 day credit but took it back the following day. I didn’t reply to the 2 day credit. I wasn’t planning on taking it. I wouldn’t dare take a chance. Putting my kids thru that experience again. I made the owners aware of the situation so they could do something about it. Either talk to the HOA or change the listing information. I wouldn’t want another family having the same bad experience. The reason why I think the owners took back the 2 day credit. Is because my husband put the grill cover back on the grill. He forgot to unplug the grill so when he put the grill cover back on. It must of turned the knob and turned the grill back on. It melted the cover it was a accident. We were charged for the cover and a grill cleaning fee. Which my husband did clean the grill. I guess it wasn’t clean enough. My husband is a veteran we were celebrating his 40th bday. With our kids this was suppose to be a family fun getaway. Instead it was the worse getaway ever.
Soggiorno di 2 notti a marzo 2021
Risposta di VrboOwner, il giorno 21 mar 2021
We always want our guest to have a great experience, and we do our best as owners to provide you with that 5-star rating we would like to have in return. However, there are some responsibilities that our guests have during their stay. One of those responsibilities is to contact us when there is an issue. We live 160 miles away round trip and are not right there to be at your door when issues arise, however we are just a phone call, text, or email away and could have been contacted regarding the loudness and smoking in the other units, so communication is the key to a successful stay at our condo. Had you contacted us we would have called the HOA staff and had them respond to your complaint. We did not know any of the issues you were having until after your stay. We did address the issue with the HOA, after we were informed by you, and the HOA said the same thing we did, the issues need to be resolved during the stay. There is a venue across the parking lot and a clubhouse down the street, and sometimes weddings and parties will be in this area due to the businesses around us. Our neighbors directly to the right and left side of our condo are long term permanent residents and do not smoke or play loud music, and they are very respectful of our guests. When issues arise with other condo owner’s guests smoking, loud music and noise, the best option is to contact the police and the condo owners. We would have told you what to do had we known there was an issue. We ask our guests to read the rules and regulations of our condo and ask that you respond that you have read them. This guest did not respond to reading the rules and regulations therefore, this guest would have known they could reach us anytime day or night when they have an issue. We offered you a 2 day stay as a courtesy to those issues you had over the weekend, even though we have no control over the loud music and smoking. We retracted the 2 day stay because we discovered some additional issues that we were not made aware of during your stay. Our housekeeper takes pictures of our electric grill after each guest stay and sends them to us by text. There is a notice at the bottom of the grill that when it is dirty after a guest stay, there is an additional housekeeping charge to clean the grill. When the housekeeper lifted the grill lid, the grill was dirty and there was grease in the pan. The grill cover was not on the grill and pictures were taken of the outside and inside of the grill and the grill cover, which was damaged beyond repair due to it was either put back on while the grill was still hot, or the grill turned on after adding the grill cover. Someone had to have known that the grill was on, because the grill was not hot when the housekeeper took pictures, and the grill was off. This is the reason we retracted the courtesy 2 day stay at our condo. We were not informed of this grill incident anytime during the guest stay. Furthermore, we had to purchase a new $180 replacement grill and place it in our condo for our next guest because of this incident. The shelves that sit around the grill were melted and scorched brown around the edges and beyond repair, so much that other guests would not want to use it. The lid and the grill were still dirty. If it was cleaned, it was not sufficient to use for our next guest. We charged you only for the grill cover and for the cleaning fee. Anytime during your stay as a guest in our condo, please communicate any issues to us by phone call, text, or email thru the VRBO site. We want your stay to be a 5-star rating and we want you to enjoy your visit. It is difficult to resolve issues if we are not informed until after the condo stay. Communication is the key to having a successful and great stay at our condo.