We had a gorgeous stay at The Elms. We stayed in the coach house, as it was the last room available, and were delighted to find the coach house had two outdoor stand alone bathtubs! The food was amazing, the building & decor was stunning, the staff were great.
If I could offer a couple of small comments for constructive feedback – in the spa, both of the steam rooms smelt very musty, like damp. We didn't sit in them because it was very off-putting. The sauna however was stunning! More saunas should have windows! We had a lovely relaxing time watching the birds. However, there was a big mark on the window on the first day where it looked like someone's back had been pressed against it. No big deal, but it was disappointing to see it still there on the second day – made it feel like the space clearly hadn't been cleaned.
The spa was so stunningly gorgeous, and the indoor outdoor jacuzzi was great. Unfortunately every day all of the seats and loungers around the pool were covered in towels and robes, even though there were hardly any people in the spa area. A shame that we could never sit and relax.
My partner had the Gaia Bespoke Massage, which she said was amazing – but, oddly, nothing about it seemed to be bespoke. No asking what she would like or where to focus or what kind of techniques. A nice massage but not what we were expecting.
These are tiny comments, and really only noticeable because of just how great the hotel and spa are. Definitely recommend.
