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Recensioni per XI’AN DAJING CASTLE HOTEL

4.5 out of 5
XI’AN DAJING CASTLE HOTEL
12 Xi Duan Huan Cheng Nan Lu, Xi'an, Shaanxi

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 151 su 384 recensioni" "
Valutazione di 8 - Buono. 163 su 384 recensioni" "
Valutazione di 6 - Soddisfacente. 49 su 384 recensioni" "
Valutazione di 4 - Scarso. 15 su 384 recensioni" "
Valutazione di 2 - Terribile. 6 su 384 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Comfort della camera
Vecchio hotel. Camera rumorosa.
Camera vecchia e molto rumorosa. Difficile dormire con generatore sotto la finestra acceso tutta la notte. Riscaldamento solo per metà camera. Bagno in cattive condizioni e vasca sporca.
Soggiorno di 2 notti a dicembre 2018
Risposta di Grand Park Xian , il giorno 29 dic 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

nez, milan- Italy

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
staff competent and kindly, every attention for guests, central position
Soggiorno di 4 notti ad agosto 2017
Risposta di Grand Park Xian, il giorno 6 set 2017
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian

8/10 Buono

Franco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buoni hotel a presto ragionevole.
Buoni Servizio. Posizione decentrata ma località piacevole.
Risposta di General Manager, il giorno 11 ott 2016
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Eccellente

NELSON

Mi è piaciuto: Pulizia e personale e servizio
Bellissimo albergo, ci è piaciuto
Bellissimo albergo, ci è piaciuto tantissimo, località buona, vicino alla parte vecchia della città, vicinissimo ai grandi shopping ed ai migliori negozi. Magnifica colazione.

8/10 Buono

JOSE LUI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Reservations, il giorno 14 apr 2024
Dear Valued Guest, Thank you for choosing Xi'an Dajing Castle Hotel and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future. Xi'an Dajing Castle Hotel

8/10 Buono

FELIPE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine. However it could be better if staff was able to speak a little more english. I tried to look for an ATM around and nobody could help me efficiently
Soggiorno di 2 notti a marzo 2024
Risposta di Reservations, il giorno 1 apr 2024
Dear Valued Guest, Thank you for choosing Xi'an Dajing Castle Hotel and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future. Xi'an Dajing Castle Hotel

8/10 Buono

Shui Xiong Justin

Mi è piaciuto: Pulizia, personale e servizio, servizi
Very easy to get around but just that the bed is very stiff
Soggiorno di 5 notti a novembre 2023
Risposta di Grand Park Xian, il giorno 30 nov 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

Kenneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent staff
Soggiorno di 1 notte a ottobre 2023
Risposta di s, il giorno 2 nov 2023
Dear Valued Guest, Thank you for your recognition and support, we will continue to maintain our service standards and strive to do better and look forward to your stay again! Grand Park Hotel

10/10 Eccellente

Kari

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Grand Park Xi’an is very well located in view of the historic South Gate of the old city wall. Our room overlooked the large plaza/traffic circle in front of the gate. There was always something new happening there, from piped music, to actors in period costumes, to fountains and lights. That was fun for us, but if you are sensitive to noise, bring earplugs or ask for a room off the plaza; the windows are single pane. The Muslim Quarter is a relatively short walk and the subway #2 line entrance is right across the street. The bathroom could use an upgrade, and the breakfast buffet included a large variety of options to cater international tastes, but overall was ‘meh’, but the location was excellent and the staff were friendly and helpful, hence the 5-star rating. I would stay there again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Grand Park Xian, il giorno 25 ott 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

NORIYUKI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
西安観光で5泊させて頂きました。日本発時台風の影響でホテル着が12時過ぎたのですが特に問題無くチェックインも出来ました。チェックイン後近くで晩御飯が食べれるところも親切に教えてくれました。施設自体は新しく無いですが清掃も行き届いて、特に不満なところは有りませんでした。朝食はホテル近くのお店で食べたので内容等はわかりません。朝食は80RMBだったような(ローカルのお店だと2人で40RMB程度)近くに大型デパートやショッピングセンターもあり、ホテル前に地下鉄駅もあり利便性は良いホテルです。以前はANAホテルだったみたいで表記にあちこち日本語が見受けられます。現在日本語が話せるスタッフがいるのかは不明です。また西安に行く機会があれば利用したいと思いますq
Soggiorno di 5 notti a settembre 2023
Risposta di Grand Park Xian, il giorno 9 ott 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We have staff can speak Japanese. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Eccellente

Subhrendu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location, very good service
Great location, opposite the wall and close to the Metro and shopping area. Very good service - had problems with noise from construction site late into the night and they immediately upgraded me to a different, quiet room. English can be a challenge, but staff tried very hard and we were able to communicate effectively....
Soggiorno di 2 notti a giugno 2023

10/10 Eccellente

Lorenz

Soggiorno di 1 notte ad aprile 2023

4/10 Scarso

Peijun

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
terribly out of maintenance, lack of management
terribly out of maintenance, lack of management
Soggiorno di 2 notti a dicembre 2022
Risposta di Grand Park Xian, il giorno 6 gen 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and taking the time to share your feedback. We at the Grand Park Xian would like to extend our sincere apologies for your disappointment and the inconvenience caused. We have noted your constructive feedback and we certainly review the process to seek for improvement. We are looking forward to having another privilege of welcoming you back again in the near future. Thank you.

2/10 Terribile

Hao

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
入住需谨慎
这是一家不会再去住的酒店，以下个人体验供参考。 当初预订的时候，听名字和看图片觉得还不错，最主要地理位置非常好。入住时打开房门的一瞬间懵了！感觉时光穿越了，空调是拨盘的那种，房间没有灯光调节，就床头两盏灯，海信的电视机没有卫星电视，还配了一个家用机顶盒，电视机也看不了，家具陈旧，没有淋浴房，只有一个浴缸，还冷热水需要自己转，最诡异就是卫生间门上装一面大镜子，晚上看到吓死人了！ 据说是西安最早的五星级酒店，但都21世纪了，快捷酒店和民宿都比它强，难怪这么大一个酒店，住了几天一个人都没看到过。
Soggiorno di 3 notti ad agosto 2022
Risposta di 西安君乐城堡酒店, il giorno 6 gen 2023
尊贵的宾客： 感谢您入住西安君乐城堡酒店并提出您的宝贵建议， 我们会从各个环节审视自己的不足， 不断提升服务质量，期待您再次入住！

6/10 Soddisfacente

Viaggiatore verificato

This hotel looks too old for me
Soggiorno di 1 notte a giugno 2021

10/10 Eccellente

Ning

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a giugno 2021

10/10 Eccellente

MASAHIRO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
観光に最適のホテル
内部が吹き抜けの開放感のあるホテルです。地下鉄駅にも近く、街の中心である鐘楼にも歩いて15分程度で行ける抜群のロケーションです。設備が少し古いのと、外が騒がしいのもあまり気にならないくらい快適な滞在になりました。
Soggiorno di 2 notti ad aprile 2021

8/10 Buono

Russell

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great location with above average hotel.
Great location but make sure you get a room facing the street ass the views are much better. Gym is very basic but ok, the bonus is it has a a games room with 8-ball, ping pong and a shuffleboard. A little pricey compared to other hotels during this trip but it was golden week so understandable.
Soggiorno di 3 notti a ottobre 2020
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

Midori, 日本

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ホテルは城壁のすぐ外にあり、夜は城壁のライトアップが場所によっては窓から見えます。 街の中心部にいく地下鉄の入り口がホテルの目の前にあり、便利でした。 横には百貨店が並んでおり、各種ブランド地下の食品売り場でお菓子などのお土産が買えました。フードコートには味千もありました。 ホテルのロビーにはbank of ChinaのVISA対応ATMがあります。 ほぼ全員英語が通じる、1人日本語が話せる方がいて、助かりました。 朝食は中華、中国式朝ごはん（おかゆ、豆乳など）や、日本食、洋食があり、どれも美味しかったです。 便利で快適なので、また機会があれば利用したいです。
Soggiorno di 3 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 西安は多くの名勝古跡があって、観光名所でございますが、 再度のご観光を歓迎致します。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Eccellente

Orlando

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2020
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

TAKAHIRO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good hotel with pretty good rooms and excellent staff. Its location is also great being right next to the city wall. There is also a shopping mall directly opposite and a subway station a short walk away. The surrounding area is also quite nice and modern. Some areas of the rooms seem a little older and used but nothing to be concerned about. Overall, definitely recommend this hotel.
Soggiorno di 2 notti a gennaio 2020
Risposta di Grand Park Xian, il giorno 10 gen 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

Narumi, 日本

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
フロントの対応も良くゆっくりと休むことが出来ました。 アーリーチェックインも無料で部屋をアップグレードしてくれました。
Soggiorno di 1 notte a dicembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Eccellente

Imjung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good!!!
체크인 전날 밤늦게 호텔스닷컴을 통해 예약했다.예약확인이 되지않아 체크인이 다소 시간이 걸렸지만, 레스토랑과 마시지숍 이용했는데 친절했으며, 욕조도 있고, 담배냄새도 전혀 안나고, 전체적으로 관리가 잘 된 호텔로 가격대비 매우 만족했다. 성벽 바로 앞이고, 지하철역 출구앞이라 대중교통 이용도 매우 편리해서 좋았다.
Soggiorno di 1 notte a gennaio 2020
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2019
Risposta di Grand Park Xian , il giorno 10 gen 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

NAM HO

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

kenichi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing location, right by the South Gate. Room was not only clean and luxurious but had a stunning view of the City and South Gate. Beautiful lobby and friendly staff.
Soggiorno di 3 notti a dicembre 2019
Risposta di Grand Park Xian , il giorno 10 gen 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

NAM HO

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
很满意
大厅，房间都很干净，餐厅的饮食也好吃，服务员的服务态度也很满意。
Soggiorno di 2 notti a dicembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
尊贵的宾客：感谢您入住西安君乐城堡酒店！在您入住期间，希望我们的服务以及酒店和周边环境等，能给您留下美好的回忆，酒店位处古城墙南门广场的对面，是欣赏璀璨辉煌广场的绝佳地点，美艳绝伦景色尽收眼底。从酒店步行即可到达各个主要的旅游景点、餐厅及娱乐场所。欢迎您再次入住，祝您旅途愉快！

8/10 Buono

jh, 日本

Mi è piaciuto: Pulizia e personale e servizio
建物は古めですが、中は綺麗です。 2泊の利用でしたが、浴槽掃除してくれたの…？などちょっとしたツッコミどころはありましたが、スタッフさんが総じて皆親切で、駅や各名所へのアクセスも良く、また永寧門が眼下にあり、夜は素敵な夜景を見れます。 フロントの陳さんのおかげでスマホの充電もでき、無事に日本まで帰れました。陳さん、本当にありがとうございました。
Soggiorno di 2 notti a dicembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 西安は多くの名勝古跡があって、観光名所でございますが、 再度のご観光を歓迎致します。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Eccellente

Koji

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
快適
駅に近くて大変便利でした。永寧門に近くて夜景を見に行けました。 日本語のできるスタッフがいて助かりました。また日本語が出来なくても理解に努めてくれました。 兵馬俑博物館に行くにあたり適切なアドバイスを貰いました。
Soggiorno di 2 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent position just outside South Gate of city walls. Short walk from the Airport Express bus stop close to the Bell Tower. Good views of the city walls and south gate from some rooms. Nice large room (Superior Room with small lounge).
Soggiorno di 3 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Out of all the hotels I stayed at in China this one felt the most dated. Still had good sized rooms that were clean and very conveniently located though. Most staff spoke good English and those that didn't would take you to those who did. Staff also had great public transport knowledge which was helpful for going to see the terracotta warriors as my planned route was changed due to construction. The only downside was that there is construction right next to the hotel at present which would start at 8am and not finish until 11pm which was not ideal but i'm sure this will finish soon.
Soggiorno di 2 notti a ottobre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
チェックインのときに支払った金額が間違っていたために、チェックアウトの際に再度支払いを求められたときの対応がややこしかった。飛行機の時間もありチェックアウト時は急いでいたのもあるので、チェックインでの支払いはそもそも必要だったのか疑問でした。 その他は満足でした。帰りは早朝であったこともあり、タクシーの手配をしてくれたのはスムーズに移動できたので大変助かりました。
Soggiorno di 2 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 ご提示頂いた問題について、 ホテル側よく改善させて頂きます。 ご不便ご迷惑になり申し訳ございませんでした。 心よりお詫び申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

8/10 Buono

Karine

Soggiorno di 5 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 22 mar 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
ホテル料金は現地価格で安く、部屋も十二分に広かった。ドライヤーが壊れていたこと以外は申し分ない。 ただ、旧ANAホテルで接遇も含め良いと聞いた割にはカウンター対応始め良くなかった。英語が喋らず会話ができない、料金について十分な説明がなく後精算でトラブる、部屋などの説明や案内は当然なし。 期待外れだったので次回は別のホテルにする。
Soggiorno di 2 notti a novembre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Eccellente

Takato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
地下鉄駅から徒歩5分、南門の夜景が最高でした
とにかく便利です。鐘楼にも散歩がてら歩いていきました。南門の夜景が最高にきれいでした
Soggiorno di 1 notte a ottobre 2019
Risposta di Grand Park Xian, il giorno 13 dic 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
永寧門が綺麗です！
立地は最高に便利で、永寧門が非常に綺麗に見えます。夜景も綺麗！ あと、日本人の旅行客が多いみたいで、納豆などの簡単な日本食も朝食で食べられます。
Soggiorno di 2 notti a ottobre 2019
Risposta di Grand Park Xian , il giorno 31 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

6/10 Soddisfacente

truman cheung

Viaggio di lavoro
Mi è piaciuto: Pulizia
Room smaller than photo
Hotel room smaller than photo Good location 34 year hotel need upgrade condition ( renovation )
Soggiorno di 5 notti a ottobre 2019
Risposta di Grand Park Xian , il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

Hock Ho

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a ottobre 2019
Risposta di Grand Park Xian , il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, fight in front of the city wall and near Muslim quarter, friendly and helpful English speaking staff, food was good
Soggiorno di 2 notti a ottobre 2019
Risposta di Grand Park Xian , il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Eccellente

Y.I., Japan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
最高のロケーション！地下鉄駅を出ると目の前にホテルがそびえたっている。部屋から西安城壁南門が見える！ 周りには王府井百貨を始めとするデパートが立ち並び、飲食店買い物など全てアクセス抜群。 スタッフは笑顔でヘルプフル！
Soggiorno di 5 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

Viaggiatore verificato

Soggiorno di 3 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
駅から近くて、観光に便利だった。
Soggiorno di 2 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 31 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
サポートスタッフの教育程度
Soggiorno di 4 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 21 set 2019
ご尊敬するお客様へ この度グラントパーク西安ホテルをご利用頂き感謝申し上げます。 誠に有難うございました。 頂戴したメールは確認、了解致しました。 ご意見を頂いて感謝申し上げます。 ホテル側がお客様に良質のサービスを提供するように努力します。

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location. Close to the wall and metro station.
Soggiorno di 6 notti ad agosto 2019
Risposta di Grand Park Xian , il giorno 2 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

LTBK, 纽约

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
热门景点近在咫尺,交通及购物非常方便。建于一九九三年，设施需加强。计程车要走出一百米外的街上。爱西安。
Soggiorno di 2 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 2 ott 2019
尊贵的宾客：感谢您入住西安君乐城堡酒店！在您入住期间，希望我们的服务以及酒店和周边 环境等，能给您留下美好的回忆，欢迎您再次入住！

6/10 Soddisfacente

gillian

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Xian
Location excellent Room smelly, noisy and needed a good clean
Soggiorno di 5 notti a settembre 2019
Risposta di Grand Park Xian , il giorno 2 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Buono

Pauline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2019
Risposta di Grand Park Xian , il giorno 2 ott 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

2/10 Terribile

ターチャン

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
部屋の窓も２か所あり明るく良かったと思います。城壁にも近く劇場にも近いので歩いて行動も出来ました。立地条件がとてもよかったと思います。
Soggiorno di 3 notti ad agosto 2019
Risposta di Grand Park Xian , il giorno 11 set 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.