We stayed at this hotel last year, and we give it five stars… It was absolutely outstanding…
However, this year we stayed there twice and the second time it wasn’t the greatest
We arrive to the hotel 15 minutes before 3 PM and they actually made us wait till 3 PM to give us the key to the room… my wife and the two year-old were sitting in the car in front of the hotel waiting for 15 minutes which I think is pretty unreasonable… the girl that (Josipa I believe) was checking us in was trying to call I believe housekeeping to see if the room is ready, but they refused to tell her so she had no choice but to make us wait… She really tried everything to get us in as soon as possible
When we made the booking for this room requested some extra towels… When we got to the room they were definitely extra towels, but they were real tiny towels… We went downstairs and asked for a couple of big normal size towels, and they only gave us one saying that they ran out of big towels Which I also think is ridiculous…
Hopefully next year they earn their five stars back…